My Citrix Files for Outlook isn't working with my other add-ons or antivirus

Incompatible Add-Ins or Services

Citrix Files for Outlook is not supported with any 3rd party service or add-in and cannot be guaranteed to function properly when used in conjunction with other add-ins. This includes meta-data scrubbers, SmartVault, iTunes, Grammarly and other add-ins. While frequently encountered add-ins may be specifically mentioned in this article, this article should not be treated as a final list of incompatible add-ins.

Some antivirus programs will not allow Citrix Files for Outlook to be installed. See the Solution section for more information.

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Repeated Virus Alerts but files don’t exist

I need a solution

We are getting repeated SEP alerts from a client based on a temp file from Outlook and a file from a flash drive, both of which were deleted last week (flash drive isn’t even in machine), but is triggering alerts every day.  We have confirmed that the files are not on the host. A sample of the alert follows.  Note the event date/time vs last updated time.  We get multiple alerts per week from other machines with same config but have never seen this behavior before.  We’ve run multiple full scans and reboots.  Ideas?

2019-09-25 08:22:28,Virus found,IP Address: xxxxx,Computer name: xxxx,Intensive Protection Level: 0,Certificate issuer: ,Certificate signer: ,Certificate thumbprint: ,Signing timestamp: 0,Certificate serial number: ,Source: Auto-Protect scan,Risk name: ISB.Downloader!gen279,Occurrences: 1,C:UsersxxxxAppDataLocalPackagesoice_16_974fa576_32c1d314_1abACTempFB8C2FE1.doc,AP realtime deferred scanning,Actual action: Cleaned,Requested action: Cleaned,Secondary action: Quarantined,Event time: 2019-09-19 10:23:17,Inserted: 2019-09-19 10:27:41,End: 2019-09-19 10:23:18,Last update time: 2019-09-25 08:22:28,Domain: Default,Group: My CompanyClient PCsWindows Laptops,Server: symantec,User: xxx,Source computer: ,Source IP: ,Disposition: Bad,Download site: ,Web domain: ,Downloaded by: outlook.exe,Prevalence: Unknown,Confidence: This file is untrustworthy.,URL Tracking Status: On,,First Seen: Symantec has known about this file approximately 2 days.,Sensitivity: ,Not on the permitted application list,Application hash: 44193897B15E5B25ABD4FDAEC44923B9B44EEF2D49B330934BC47F91D6A82107,Hash type: SHA2,Company name: ,Application name: FB8C2FE1.doc,Application version: ,Application type: 127,File size (bytes): 327040,Category set: Malware,Category type: Heuristic Virus,Location: On Network

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AntiVirus processes and this is triggering tamper protection

I need a solution

Our customer is using Symantec Endpoint Protection v14 (14.2) build 1023 914.2.1023.0100) and its blocking few exe’s from our product.

We are getting below exception :

[From event_log.xml…]
Scan type: Tamper Protection Scan
Event: Tamper Protection Detection
Security risk detected: D:E2EAPMTMAITM6_X64NET_CLR_VERSION64.EXE
File: C:Program Files (x86)SymantecSymantec Endpoint Protection14.2.1023.0100.105BinccSvcHst.exe
Location: C:Program Files (x86)SymantecSymantec Endpoint Protection14.2.1023.0100.105Bin
User: SYSTEM
Action taken: Access denied
Date found: Thursday, June 13, 2019 3:08:30 PM</Data></EventData><RenderingInfo Culture=’en-US’><Message> 

We are not sure why its blocking this NET_CLR_VERSION64.EXE? 

Is it a known issue in this symantec Antivirus version? Is it safe to ignore this exception or is it harmful?

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Definitions not getting updated for 2003 Servers

I need a solution

Hello All,

               We have 2 data centers in our environment in one of the Data center, the management console(14.2 RU1 (14.2 3335)) are getting updated with the latest virus definitions from the LUA and all the reporting clients including 2003 servers are getting the latest virus definition from the Managemnet Console, we don’t have any issue over there where as we have an issue in the another data center the consoles(14.2 RU1 (14.2 3335)) are getting the definitions from the LUA and it’s getting updated and only the 2003 servers are not getting the latest definitions.. I have checked in the LUA it’s downloading the content and moving it to the distribution center. Can some one help me why the 2003 Servers are not getting the definitions from the console?

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The installer integrity check failed with error code 0x8007065b

I need a solution

I can not install antivirus software after using CleanWipe software
I encounter the following error:
“The installer integrity check failed. Common causes for this failure include an incomplete download, damaged media, or problems with the Trusted Root certificate store.0x8007065b

I installed all the certificate but unfortunately there is still a problem

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