Tag: Cross-platform software

Apache HTTP Server (32 bit) service reports high cpu usage

Symantec Community Leave a comment
I need a solution

Hello,

We are experiencing Apache HTTP Server (32 bit) service high cpu usage [75% approx] which raises the overall CPU utilization to 100% constantly after upgrading SEPM 14.2RU1  Version: 14.2.3332.1000 on Windows 2016 Servers Virtual Machines. However, the physical machines are working fine.

The Virtual Machines configuration is – Windows Server 2016 @2.00GHz  – 6 processors, 32GB RAM. The previous SEPM version 14.2MP1 didn’t have this issue.

Appreciate your thoughts.

Thank you.

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Web browsing issue

Symantec Community Leave a comment
I need a solution

Hello,

I’m asking  your help regarding a web browsing issue. The packet shaper web page doesn’t open on any web browser.

However, I can connect through SSH and send some commands.

See below :

PacketShaper# version

  Version:             PacketShaper 11.6.4.2 build 204779

  Product:             PacketShaper S200

  Serial Number:       0817330127

  Memory:              5.8GB RAM, 4GB System Disk total, 3.2GB System Disk available

  Copyright (c) 1996-2015, Blue Coat Systems, Inc. All rights reserved.

PacketShaper# uptime                       

System up for 530 days 1 hours 46 mins 34 secs

PacketShaper# event log status

Event log status:       ok

Log file directory: /opt/bluecoat/ps/9.258/log

Maximum file size: 1152000 bytes (4000 event records)

Maximum number of archived log files: 4

Number of events in current log file /opt/bluecoat/ps/9.258/log/events:  0

I also tried to download log files but I can’t extract files with FileZilla or WinSCP.

Do you have an idea about this issue ? 

Thank you in advance.

Regards.

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Definitions not getting updated for 2003 Servers

Symantec Community Leave a comment
I need a solution

Hello All,

               We have 2 data centers in our environment in one of the Data center, the management console(14.2 RU1 (14.2 3335)) are getting updated with the latest virus definitions from the LUA and all the reporting clients including 2003 servers are getting the latest virus definition from the Managemnet Console, we don’t have any issue over there where as we have an issue in the another data center the consoles(14.2 RU1 (14.2 3335)) are getting the definitions from the LUA and it’s getting updated and only the 2003 servers are not getting the latest definitions.. I have checked in the LUA it’s downloading the content and moving it to the distribution center. Can some one help me why the 2003 Servers are not getting the definitions from the console?

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Version 10.7.0-5, Javascript in PDFs, DIR in XLSMs

Symantec Community Leave a comment
I need a solution

Since the update to version 10.7.0-5, our SMG has been blocking email messages that contain PDFs with embeded Javascript   or XLSM files with “dir”  (whatever that means).

This is greatly impacting our business since a lot ot legitimate business emails have such attachments.

We want to block Javascript in emails, but we don’t want to block PDFs that contain Javscript.  

I have been trying to find a workaround, but nothing is working for me so far.

I even opened a case with Symantec Support and they suggested to create a higher compliance rule that would find and strip Javascriptfile.JS attachments, so that they wouldn’t be picked up by the subsequent rule that quarantines executables.  That didn’t work at all.

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