ScaleIO: Cannot install Windows 2012 on VxRack Node hardware

Article Number: 493737 Article Version: 3 Article Type: Break Fix



ScaleIO 1.32.1,ScaleIO 1.32.2,ScaleIO 1.32.3,ScaleIO 1.32.4,ScaleIO 1.32.5,ScaleIO 1.32.6,ScaleIO 2.0,ScaleIO 2.0.0,ScaleIO 2.0.0.1,ScaleIO 2.0.0.2,ScaleIO 2.0.0.3,ScaleIO 2.0.1,ScaleIO 2.0.1.1

Issue Description

Unable to install Windows 2012 R2 on VxRack Node hardware

Scenario

Customer is following the SolVe Desktop procedures to install Windows 2012 R2 on VxRack Node hardware and is failing at the “Windows Setup” screen.

Symptoms

Upon choosing which partition to install Windows to in the “Windows Setup” screen and hitting the “Next” button, an error will pop up:

“Windows cannot be installed to this disk. This computer’s hardware may not

support booting to this disk . Ensure that the disk’s controller is enabled in the

computer’s BIOS menu.”

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Impact

Cannot install Windows OS to the VxRack Node hardware, upon which ScaleIO will be installed.

Windows will not recognize the UEFI disk as bootable.

Workaround

If the SolVe Desktop procedures have been followed precisely, the workaround is to make the boot disk use legacy mode.

In the BIOS of the VxRack node, change the following settings:

  1. Advanced -> CSM Configuration -> Storage -> Legacy
  2. Boot -> Boot Mode -> Legacy
  3. Boot -> Boot Option #1 -> Hard Disk:(Bus 03 Dev 00)PCI Raid Adapter

    This can be manipulated under “Boot -> Hard Disk Drive BBS Priorities

If step #3 shows the satadom, make sure that the virtual drive has already been created. If it has, reboot the host one more time to show the hard drive correctly in step #3.

This will allow Windows to see the disk as bootable and then successfully install Windows 2012 on the hard drive.

Impacted versions

v1.32.x

v 2.0.x

Fixed in version

N/A

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NetScaler SDX Single Bundle Upgrade Failure When Upgrading from 12.0.57.24 to 12.0.58.15 or 12.1.48.13

For the NetScaler SDX single bundle upgrade to succeed, disk space used as reported by XenServer/Dom0 filesystem should be equal to or lower than 72%.

Before upgrading the SDX appliance, check the available space on XenServer and Dom0 partition. Run the df / command to check the amount of disk space used (Use%). If the disk space does not meet the requirement, don’t proceed with the upgrade until you’ve cleared the disk space.

Example 1: Failure scenario where disk use is greater than 72%

In the example below, disk space used by XenServer filesystem is reported as 75%. Amount of space used by logs in /var/log directory is reported over 400 Mb. This will cause the single bundle upgrade to fail.

[root@netscaler-sdx ~]# df /Filesystem 1K-blocks Used Available Use% Mounted on/dev/sda2 4128448 2927040 991696 75% /[root@netscaler-sdx ~]#[root@netscaler-sdx ~]#[root@netscaler-sdx ~]# cd /var/log/[root@netscaler-sdx log]# du . -sh483M .

For SDX appliances in which RAID is deployed, disk reported disk partition is /dev/md_d0p2 instead of /dev/sda2.

Example 2: Working scenario where disk use is less than or equal to 72%

 [root@netscaler-sdx]# df /Filesystem 1K-blocks Used Available Use% Mounted on/dev/md_d0p2 4128448 2821304 1097432 72% / cd /var/log [root@netscaler-sdx log]# df /Filesystem 1K-blocks Used Available Use% Mounted on/dev/md_d0p2 4128448 2821304 1097432 72% / [root@netscaler-sdx ~]# cd /var/log/[root@netscaler-sdx log]# du . -sh215M

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SSH Access Works but No GUI Access

Go to shell and run command df –h the directory you’ll investigate is /var. If /var is 90% capacity, then you’ll need to check the filesystem and determine what is filling the drive. Typically, the files are newnslogs that aren’t compressed located in /var/nslog (to resolve this issue refer to CTX205014 – NetScaler newnslog Files Not Compressed Which Results in /var Directory Getting Full), support Bundles located in /var/tmp/support, and lastly install files from previous upgrades found in /var/nsinstall.

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When using the command “installns” you will see an error that insufficient free space available :

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The upgrade error in GUI when upgrading with insufficient free space in VAR partition is kind a misleading as does not indicate a HDD capacity issue:

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Others

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This is sticky condition and can only be corrected by rebooting the SDX appliance.

Once the system reboot is complete, the disk Use% should drop back to normal.

A check can be performed by the df / command as described in previous section.

Loss of space can be attributed to the amount of logs accumulated in the /var/log directory on the file system.

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4> Verify that the XS/Dom0 partition available disk space Use% is less than 72% for upgrade to succeed.

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