Work Smarter and Increase Productivity with the Latest Version of Dell EMC OpenManage Enterprise

When you are standing in the data center manually updating another server, do you ever wonder “They have driverless cars and artificial intelligence, why am I still doing IT management manually? There has to be a better way.”? Did you know that up to 75% of downtime is caused by manual and disconnected IT processes[1]? Additionally, many IT organizations are dealing with increased workloads and reduced budgets. These factors make it critical for IT professionals to work smarter. You need a tool that can deliver better results with less time and fewer steps, so you have … READ MORE


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Lsass.exe is stuck waiting in Symantec Drivers

I need a solution

HI team,

All our environment servers were not accessible post regular updates from Symantec server.

For resolution we only have to restart the server. and after every update issue reoccurs on srver.Post anaylsys from Azure memory dump it shows below error

Lsass threads are stuck waiting in Symanted drivers

0: kd> !mex.t ffffe0001ec11080

Process                      Thread           CID       UserTime KernelTime ContextSwitches Wait Reason         Time State

lsass.exe (ffffe00011b2b900) ffffe0001ec11080 2a0.16b0      31ms         0s              69 WrPushLock  1h:26:59.468 Waiting”

As for now we have uninstall Symantec from all the servers as it was causing downtime. Request to please help us with guidance what is the above error and how we can resolve it.





How Business Objectives Drive the Need to Modernize Compute Infrastructure

As IT infrastructure is flexed and scaled to meet ever-evolving business and user demands, enterprises the world over are realizing the need to modernize the server technology that drives the activities, applications and workloads they are running. There are also distinct cost benefits associated with smart server refreshes.

All of this is great news for you—because your business is ideally placed to guide customers on their journey towards successful IT transformation.

A new research studyconfirms that modernizing compute infrastructure enables companies to benefit from faster time-to-market, decreased downtime and a more secure IT platform versus legacy hardware.

Forrester Consulting conducted an online survey of 361 IT decision makers with responsibility for hardware infrastructure strategy from enterprises around the globe to evaluate the impact that modern compute infrastructure has on IT transformation.

The study found that, in order to achieve a significant competitive advantage, companies need to invest in modernizing the compute portion of their infrastructure. In fact, the modernity of an enterprise’s compute footprint has a critical impact on IT transformation—and failure to update can stunt a company’s future growth.

Modernizing compute is the foundation for IT transformation

Enterprises are continually working to keep up with the pace of increasingly demanding business needs. Of course, in any organization, there are a multitude of business priorities that require IT support to be successful.

Crucially though, the Forrester survey discovered that while there’s strong consensus that IT infrastructure is a critical backbone to reach business objectives (88% of respondents agreed it is critical to executing business priorities), a significant 73% of companies reported that they are aware that their infrastructure needs change to support their business needs. This is also one of the key foundations for successful IT transformation.

That clearly represents a massive opportunity for you and your business. It’s time to convince your customers of the need to modernize their IT infrastructure—and to demonstrate the associated cost benefits of such investment.

Customer focus priorities are a bigger driver than reducing expenditure

Business objectives are clearly driving the need for companies to modernize their compute footprint. The Forrester research found that the vast majority of business priorities are focused on customer initiatives. Companies are prioritizing reaching new customers (78%), delivering better data insights on customers (75%) and improving customer satisfaction (74%). Around 70% of the surveyed companies are actively seeking to gain a competitive edge over traditional and emerging competitors.

Updating their server-based compute footprint enables enterprises to address customer’s needs faster and 95% of respondents reported that modernized compute drives faster time-to-market – by as much as 22% on average. Interestingly, while reducing OPEX and CAPEX remains a critical consideration for most enterprises, it was not as important a driver as this customer focus.

That insight opens up a clear opportunity for you to start talking to your customers about the cost benefits of modernizing their compute infrastructure.

Decreased downtime and reduced IT security incidents

The latest Dell EMC PowerEdge servers, powered by next-generation Intel® Xeon® Scalable processors, are the bedrock of the modern data center—and a modernized compute infrastructure is the bedrock for faster, more reliable applications.

In theForrester survey, 95% of enterprises reported that modern compute significantly reduced downtime—by an average of 27%. For a company with $100M in annual revenue and 20 mission-critical applications, every hour of downtime affecting 1,000 customers can cost $150K.2

The study also found that the security operations burden is significantly reduced for companies with a modern compute infrastructure. An impressive 93% of enterprises reported having saved time by not having to respond to as many IT security incidents. Additionally, 59% expected to experience fewer data breaches, while 50% expected less of an impact from inappropriate levels of access. On average, there was a 19% reduction in IT time spent on addressing security incidents.

Regular refresh delivers real results

Refreshing compute infrastructure regularly clearly leads to tangible business results. And the benefits far outstrip the typical costs involved. Do your customers truly understand the potential negative impact that legacy IT is having on their business performance?

> Learn more and discover the report’s key recommendations: read the paper now


  • 2‘Identify And Estimate The Costs Of Downtime On Your Business’, Forrester Research, Inc., October 12, 2017.



I need a solution

Dear Team,

Suppose if my customer has switch from BCWF to BCIS after one years. what will be the impact on policies.

Since BCWF & BCIS has it own database,till the download of database (BCIS) will my policies work or we need downtime for the same.



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Release 7.5 Takes ZENworks Service Desk to the Next Level

Gil Cattelain

  Micro Focus has launched ZENworks Service Desk 7.5. Our PinkVerify ITIL service management solution helps businesses like yours more closely align your IT organizations with your business objectives. As a result, you can avoid downtime, expedite the introduction of new business capabilities and services, and more efficiently use your IT team resources and increase …

+read more

The post Release 7.5 Takes ZENworks Service Desk to the Next Level appeared first on Cool Solutions. Gil Cattelain


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QRADAR upgrade: downtime

Dear community,

I would like to upgrade my QRADAR 7.2.7 to 7.2.8 patch 10
My configuration is the following:

– 1 Console in HA (2 servers)
– 1 EP in HA (2 servers)
– 1 Datanode in HA (2 servers)

What is the downtime I should expect **with my HA environment** ?
Some people told me 7 hours… It’s not possible for me to have such a long downtime.
And I guess my HA should help to reduce this downtime ?
Am I wrong ?



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How are patches applied for IBM Cloud for VMware Solutions instances

When a customer chooses to apply a patch using the Updates and Patch page in the IBM Cloud for VMware Solutions (IC4VS) how does a patch or upgrade get applied for VCF and VCS instances? Does the patch put one host in maintenance mode and patch (similar to e.g. update manager) then wait till its back up to do the same to the next host? Will host updates requiring reboots require manual migrations to avoid downtime for workloads?