Issues with Consolidated Notifications

We have had customers reporting issues with the delivery of Consolidated notifications. Citrix teams are taking steps to prevent and mitigate the issue.

While we continue to improve our infrastructure, if you are still experiencing performance issues in receiving consolidated notifications, please set the notification frequency to “In real-time” as an interim solution.

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Error: “ICA name resolution failed” User may be unable to re-connect to disconnected session, unless the VDA is rebooted

User may be unable to re-connect to disconnected session, unless the VDA is rebooted.

You may see following events:

On the DDC you may see two errors Event ID 1039 and 1116

1039 The Broker Service failed to contact virtual machine xxxx

1116 The Citrix broker service failed to broker a connection for user xxx to resource VDA_name

On VDA you may see following event:

1015 The Citrix desktop service’s connection to the Citrix desktop delivery controller was terminated.

Error details: Keep alive request was rejected.

VDA was showing registered in Studio.

This is intermittent and random to any VDA. User connected to dedicated VDA.

Following error is displayed to users when they attempt to reconnect:

Error: ICA <VDA_name> name resolution failed

This issue occurs if you have Tanium security product installed

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Innovation Studios, Sony Entertainment & Technology, and the Digital Transformation of Entertainment

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Ahead of the holidays, I had the chance to make one last customer/partner visit to the Sony Pictures studios lot, and what I saw blew me away. In the land of fantasy, celluloid and big ideas we met with Innovation Studios and saw yet another example of why one of this year’s biggest trends will be how data is continuing to reshape industries. Dell Technologies, Intel, Deloitte and Sony Pictures Entertainment came together in 2018 to help create Innovation Studios.  My trip was to follow up on this and see Sony’s vision of the future and … READ MORE



ENCLOSURE:https://blog.dellemc.com/uploads/2019/01/Media-banner-600×356.jpg

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Hotfix XS70E056 – For XenServer 7.0

Software Solution Disclaimer

This package contains a software solution that has been replaced by a more recent version available for download from the Citrix support website (support.citrix.com). It is provided merely for your convenience. Citrix recommends applying the most up-to-date version of the software, which addresses the fix or enhancement being targeted. Later versions of the release may include multiple changes that address different areas including security vulnerabilities, code fixes, and enhancements. Installation of this software should only be performed on test or developmental environments. This software is not supported and is provided “AS IS.” You are solely responsible for your selection and use of the software. Any reported issues will require the most current revision of the software (http://www.citrix.com/English/SS/supportThird.asp?slID=5107&tlID=1861652). Please visit our security site for additional security notices and information (support.citrix.com/securitybulletins ).

CITRIX MAKES NO REPRESENTATIONS OR WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PROVIDED SOFTWARE SOLUTION. THE SOFTWARE SOLUTIONS ARE DELIVERED ON AN “AS IS” BASIS WITH NO SUPPORT. YOU SHALL HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACK-UP OF ANY DATA USED IN CONNECTION WITH THE SOFTWARE SOLUTION. IN NO EVENT SHALL CITRIX BE LIABLE FOR (i) SPECIAL, INDIRECT, DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR (ii) ANY OTHER CLAIM, DEMAND OR DAMAGES WHATSOEVER RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THE SOFTWARE SOLUTION, WHETHER AN ACTION IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR OTHERWISE.

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Error: “”Components is Invalid” When Editing Templates in RightSignature 4 (RS4)

Software Solution Disclaimer

This package contains a software solution that has been replaced by a more recent version available for download from the Citrix support website (support.citrix.com). It is provided merely for your convenience. Citrix recommends applying the most up-to-date version of the software, which addresses the fix or enhancement being targeted. Later versions of the release may include multiple changes that address different areas including security vulnerabilities, code fixes, and enhancements. Installation of this software should only be performed on test or developmental environments. This software is not supported and is provided “AS IS.” You are solely responsible for your selection and use of the software. Any reported issues will require the most current revision of the software (http://www.citrix.com/English/SS/supportThird.asp?slID=5107&tlID=1861652). Please visit our security site for additional security notices and information (support.citrix.com/securitybulletins ).

CITRIX MAKES NO REPRESENTATIONS OR WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PROVIDED SOFTWARE SOLUTION. THE SOFTWARE SOLUTIONS ARE DELIVERED ON AN “AS IS” BASIS WITH NO SUPPORT. YOU SHALL HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACK-UP OF ANY DATA USED IN CONNECTION WITH THE SOFTWARE SOLUTION. IN NO EVENT SHALL CITRIX BE LIABLE FOR (i) SPECIAL, INDIRECT, DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR (ii) ANY OTHER CLAIM, DEMAND OR DAMAGES WHATSOEVER RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THE SOFTWARE SOLUTION, WHETHER AN ACTION IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR OTHERWISE.

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Citrix Files Drive Unavailable

Reconnect the Drive

1. Click the Citrix Files menu bar icon

2. Click Reconnect


User-added image

Relaunch the App

You may need to relaunch Citrix Files app in case the app experiences an issue with mounting

1. Close any files that may be open in Citrix Files

(Ex: You have opened a Word document in Citrix Files)

2. Click on the Citrix Files menu bar icon

3. Click on (…)

4. Select Quit

5. Open Citrix Files app in your Applications folder


Reinstall Citrix Files

Citrix Files installs a kernel extension or kext to mount the drive.

1. Click the Citrix Files menu bar icon

2. Click on (…)

3. Select Preferences

4. Click Uninstall and confirm

5. Download and install Citrix Files again

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Citrix High Availability Service Event ID1197 is logged intermittently

Citrix High Availability Service Event ID:1197 is logged intermittenly in Eventlog.

If your environment goes into SGP state once, SGP becomes inactive state in 15 days unless you add more license.

Once the SGP state becomes inactive, Citrix High Availability Service detect it and logs Event ID:1197 intermittently.

( Besides that, Citrix High Availability Service also logs when the service start )

Citrix Desktop Service also behave similarly, it logs Event ID:1197 especially when the service start.

Note: there is a possibility Citrix Desktop Service logs the event in other timing, rather than on service startup,

like Citrix High Availability Service.

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