Attempt to login to NMC 9.0.x fails with error: “An error occurred while validating user credentials. Verify that NetWoker Authentication Service is running”

Article Number: 476759 Article Version: 3 Article Type: Break Fix

NetWorker 9.0

Attempt to login to Networker 9.0.x Management Console fails with error:

An error occurred while validating user credentials. Verify that NetWoker Authentication Service is running.

[Failed to connect to NW_SERVER; No error Server Message: Make sure that server is running.]

Java was updated to a newer version, and the new java path has not been updated in the Java Firewall rule in Windows Firewall.

Java has been updated to a newer version.

1. Edit the inbound Windows Firewall rule that allows the connection for java executables and update the path to reflect the new java path.


2. Add a new rule to allow java.exe in Windows Firewall using the following command:

netsh advfirewall firewall add rule name=”Java – Allow with Networker 9″ dir=in action=allow program=”%PATHjava.exe” enable=yes

Where %PATHjava.exe is the path where java.exe is located, for example: C:Program FilesJavajre1.8.0_73binjava.exe


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Error: “Cannot Complete Your Request” After Publishing New App or Customizing App’s Icon on StoreFront

If you experience the error after publishing a new application or customizing an application’s icon, check the event viewer on the StoreFront server and look for the following errors:

Event 1 = There was an error during a resources List request. System.Net.WebException, System, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089

The remote server returned an error: (500) Internal Server Error.

Event 7 = Unhandled exception thrown for route “DazzleResources/List” System.ArgumentException, mscorlib, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089 Offset and length were out of bounds for the array or count is greater than the number of elements from index to the end of the source collection.

The workaround is to go to Studio > Delivery Groups > Applications > view the properties of the application recently added > Delivery > Application Icon > Change and choose from any of the Citrix default icons.


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Completing Setup after “The Computer Restarted unexpectedly or encountered an unexpected error”

When Windows Setup hits an error and restarts (like if it panics or if you reset it because it appears to have hung), you just get the dreaded “The Computer Restarted unexpectedly or encountered an unexpected error” dialog box which you cannot recover from. Until now:

Run RegEdit in the machine (after Shift-F10 to get the CMD window).


Check for setup.exe on the right, and if the value is 1 change it to 3. Then close RegEdit and click the button to reboot again. This may allow Setup tom complete and get you a more functional Windows than you can get from Shift-F10.


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Unknown Error encountered in OCR service Request (Event Code 4804)

I need a solution

Dear All,

I have installed DLP 15.0 Version with Network prevent for Email detection server. also done required configuration to add OCR Configuration. 

Once OCR configuration done we are facing following Error.

Code: 4804

Summary: An Unknown error encountered

Detail: OcrRequestID:[…………….] Unknown Error encountered in OCR submit Request. Connect to OCR Server IP>:8555 [/………………]failed connect time out. (Event Code 4804)

Kindly Reply.



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ProxySG- TCP_NC_MISS- cannot access the application

I need a solution

Hi Team,

When we are accessing the lsapl application ( we are getting error.

While we are checking those error we found below logs:

PROXIED “none” – 200  TCP_NC_MISS POST 8443/ SMTSERVERweb/post services …….

Please find the attached error screenshot for reference.

We have checke below KB articles but we are not sure that the issue related to this(in KB the error for 404 code but in our case its 200)…

Below defined the code:

TCP-NC_miss: The object returned from the origin server was noncacheable

Proxy version:

Please advice to proceed further.





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Activation Error -22 on MacBook

I need a solution

Hey there,

Can anyone help with this issue?

We have several dozen Macbooks running SEPC currently. One Macbook was wiped and had the OS re-installed and following that SEPC re-installed. On re-installing the SEPC client the user got to the “Activation Required” screen however on clicking the “Activate Now” button gets the following error:

“Activation Error:  We’re unable to process your request at this time contact your administrator for assistance (-22)”.

We’ve taken a number of steps to try and remediate including:

First approach: We wiped SEPC off the device and tried a fresh install and no luck (same error).

Second approach: Following this we removed the account via the web Admin console and also removed the previous SEPC install attempt. The user was added back in via the web Admin console and resent the email invite. They followed the whole process again of installing. Once again however they see the error from above.

We’ve confirmed there isn’t any firewall issues on the users end and prior to the re-install it was working OK.




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Deadlocked thread in process inetinfo.exe

Currently we are seeing the following error message appear daily in the even log of one of our eRoom application servers:

Event Type: Error

Event Source: eRoom

Event Category: eRoom Diagnostics

Event ID: 148

Date: 23/05/2018

Time: 07:27:59

User: N/A

Computer: (Server Name)


A deadlocked thread was detected in process inetinfo.exe.

I previously saw a thread containing the same error message from one of the eRoom forums where it was advised to run an IIS reset, I have tried this across all 5 application servers however it hasn’t resolved the issue. We run eChecker quarterly so this also hasn’t fixed the problem. I have noticed that the process w3wp.exe consumes a high amount of memory which is also an iis process. I thought recycling the application pool may resolve the issue however I believe an IIS reset would just do the same thing. Is there anything else that can be done to resolve this error ? Could killing the process then running an iis reset to restart the process resolve the error ?

Thank you,



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WSS show variable error in the block page

I need a solution

Hello I need Help

I found  a error in the translate language block page in spanish, for your help

The error is this:

When I enter to this website (in English) the error page show me the block page like this:

No problem with the block page.

But, if I enter to the same page in Spanish th block page show me this error:

Spyware de entrada

Su solicitud se ha denegado porque es un contenido activo o ejecutable de una fuente sospechosa.


Error variable WSS

thanks for your help.

Att: Andres Felipe Garcia.



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