|Article Number: 476759||Article Version: 3||Article Type: Break Fix|
Attempt to login to Networker 9.0.x Management Console fails with error:
An error occurred while validating user credentials. Verify that NetWoker Authentication Service is running.
[Failed to connect to NW_SERVER; No error Server Message: Make sure that server is running.]
Java was updated to a newer version, and the new java path has not been updated in the Java Firewall rule in Windows Firewall.
Java has been updated to a newer version.
1. Edit the inbound Windows Firewall rule that allows the connection for java executables and update the path to reflect the new java path.
2. Add a new rule to allow java.exe in Windows Firewall using the following command:
netsh advfirewall firewall add rule name=”Java – Allow with Networker 9″ dir=in action=allow program=”%PATHjava.exe” enable=yes
Where %PATHjava.exe is the path where java.exe is located, for example: C:Program FilesJavajre1.8.0_73binjava.exe