We have BigFix 184.108.40.206 feeding LMT 220.127.116.11, both running on a single Windows 2K12 machine with a MSSQL Express 2014 database for BigFix and ILMT. This setup is at our Cloud Provider where they have access to the BigFix Console and we get access to the ILMT console only via the web URL for VMware ESX 5.5. We worked with the vendor and got the VM Manager to connect and start reporting PVUs correctly. After about 2 days, the VM Manager went back to Inactive state again and PVU values became incorrect. We checked the User ID and Password (that had not changed). We can connect to the VMware ESX URL/port from the BigFix machine, so connectivity is not a problem. The vmman_.properties file in the Config folder was checked and the ID was not locked out due to incorrect password attempts (vmm_communication_locked=false).
With a webex, we did a vmman.bat -stop and then a vmman.bat -run, did a vmman.bat -testconnection (which was successful), we did a vmman.bat -status (which reported no problems with the vm manager) and let the upload happen to ILMT. We recycled the BES FillDB Service, and also forced a manual import from the LMT console, but the status still says Inactive with wrong PVU counts.
We deleted the entry, and recreated it again. It started off in a Pending status (with a successful Test Conn) and then we ran thru the entire process all over again. It can connect via the vmman.bat -testconn but has reverted back to Inactive on ILMT. When we ran the vmman.bat with the -retrievedebug option, from the logs and from the sha1 folder, it appears to me at least that the VM Manager conn is being made in BigFix, BigFix has created the for an upload but nothing happens after that.
I have gone through this URL:
I have gone through the debug data and verified that there are no duplicate UUIDs. There is no authentication error in the login.xml. I can see the HostCPUPackage tag in the retrieveProperties.xml file.
I can verify that all the Server IDs (32 chars, without the TLM_VM) are present in the uploadvmman_scan_2_1515602819.xml file. So it looks as though bigFix is getting it ready for Upload. I have restart the BES FillDB and then manually reloaded the ILMT import, but nothing is updating on ILMT.
What steps can I take to either isolate the problem some more or resolve this issue?