Devices getting software not assigned to them

I need a solution

This has been a ongoing random issue for about 1 1/2 now, these devices are not assigned to the filter nor any policies for the software yet the agent installs the software. We thought maybe it was dup GUID so we turned on the policy to correct GUID and that did find devices but the fact we have dup GUID is even odder, our imaging is doing sysprep and some of these dupe GUID on Mac devices that we don’t image, people have non-mac software beeing assigned to them  If our devices didn’t not get sysprepred we would having a whole ton of other issues and it would be more then just the 50 or so devices that showed.

Open a ticket but I have run out of ideas of what is even causing this or where to start, use to blame it on someone adding devices to filters by mistake but audits show those filters are not even updating

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Devices randmoly added to mutiple filters

I need a solution

We have seen over the past couple of months for no reason a device will all of a sudden be added to 10 different filters and start installing software they never requested. At first I blamed our techs for picking the wrong device but after digging into it more I cannot find that anyone even modified the filters that the device is now in, the only way to clear the issue up is to delete the device out of altiris and let it re added its self without all of the filter memberships and have someone uninstall all of the software.

The first started occering after the release of RU5 and we are now using ru7. Its not on a large scale either, out of 10k endpoints maybe seen it on 10 devices. I have tried to do audits on the devices but I get limited info on when or why this device got that added to that filter, anyone seen this before?

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Certain users not appearing in internet history report

I need a solution

I’m trying to run a report for a specific user using the report request section of symantec.cloud (we use messagelabs and web filtering), when I try to apply a filter for the specific user it returns empty reports. When I remove the filer it returns a report for the entire company, but some users are missing. The test user in this case is myself and I noticed when I ran the no user filter report that the only people I could tell were myself and another IT technician. However a third technician was in the report and I cannot see any difference between his account and my own, does anyone know a solution so the report returns all users or the filter will actually apply to myself?

Thanks

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Custom Reporter Fields/Filters not showing up in Management Center

I need a solution

I have edited the Reporter dbfields.cfg file to enable the ‘cs_uri_path’ as a filterable option and can now see it as an option in the Reporter GUI, but when looking in the Reports section on Management Center, the filter is not present. Is there anyway it can be enabled or synced to Management Center so the filters match what is shown on the Reporter?

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Incident View taking excessive time

I need a solution

We just completed the upgrade to DLP version 15.0.01.  SInce the upgrade completed, it takes anywhere from 4 to 8 minutes to call up the incident detail.  I can see a report very quickly and filter and sort the incidents without any delays but will see the long delay if I try to look at a single incident.  It is very consistent in doing (which obviously makes the system unusable for that purpose).  Any ideas on why a process that would usually respond within seconds is now taking multiple minutes?

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