ProxySG&CAS | Issues about ICAP Error

I need a solution

Dear All,

   I have issues about ICAP error returned when scan with Kaspersky Labs

Proxy of my customer Intercept SSL, connect with proxy type Explicit and CAS OS version :2.3.1.2 about ICAP error following information as below,

This issues occurred when access website:accounts.google.com only with Google Chrome Browser.

but when access with IE browser normal to access that website

I found concern KB for this issues following this url >> https://support.symantec.com/en_US/article.TECH246111.html

I have tried to do follwing workaround recommend Disabling the enhanced scanning features in Kaspersky. Issues still occurred.

but if I tried to disable as below ” Enable Antivirus engine heuristic ” it work and can access to Google accounts.

Please recommed about this issues. i cannot setting for workaround to disable function as same as above.

Best Regards,

Chakuttha R.

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Can’t expand tabs on Adminstrator Daily Summary Report.

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Has anyone else had an issue with setting up scheduled reports in 14.2 to be emailed to administrators in an HTML document, and not being able to expand the tabs when the report is opened in the browser? I tried on both Chrome and IE, and cannot expand the tabs on the report in either. I have no problem viewing the report when i generate it inside the SEPM console, and view it there.

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Unable to navigate to amtrak.com

I need a solution

Hello, 

I am having an issue connecting to https://www.amtrak.com. We are using the ProxySG in transparent mode and the website is not being blocked. I am able to access it via Safari in OS X 10.11.6 and Internet Explorer 11 in Windows 7, but not Chrome or Firefox in both OSs. I am wondering if any one using a ProxySG 6.5.10.4 in transparent mode is having the same problem? 

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How to Upload a Folder to ShareFile Using Internet Explorer

Need to upload a folder? The Java Uploader Tool allows users on Internet Explorer browsers to upload a folder and all of its contents. Using the Java Uploader tool, users can upload folders up to 10 GB in size.

Note: This plugin is not available on Google Chrome or FireFox web browsers. (Google Chrome users can drag and drop folders directly into the web browser without a plugin.)

If you would like to upload folders without a plugin or web browser, try the ShareFile Desktop app!

Notice Regarding Google Chrome and the Java Plugin

As of September 2015, Google Chrome no longer supports NPAPI plugins such as Java. The Java Uploader cannot be used on Google Chrome web browsers. Click here for more information on Java and Google Chrome.

As of March 2017, FireFox no longer supports NPAPI plugins such as Java. The Java Uploader cannot be used on the latest versions of FireFox web browsers. Click here for more information on Java and FireFox.


Download the latest version of Java

In order to use the Java Uploader Tool, you must have the most recent version of Java installed on your computer. Click here to download the latest version of Java.

The above link will open the Java download page. Click the Free Java Download button. Java will automatically detect your browser and operating system. Once Java has been downloaded and installed, your browser should identify it as a plugin and enable it by default.

Use the Java Uploader

To upload a folder via the Java Uploader, access the Action Button and choose Upload File.

Click the Switch to Java Uploader button as shown.

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If you have accepted the Java security prompts and your browser is not blocking access to the plugin, you can use the Java Uploader field to upload a folder. Simply drag your folder into the field or use the Choose Files button to select your folder from its location on your computer. The folder and all of its contents will be uploaded.

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Java Security Prompt

If you are using the Java Uploader for the first time, you may need to launch the Security Warning manually. Click the Launch Security Warning button when prompted. Some web browsers may ask if you wish to run the Java plugin. Depending on your browser or company computer’s security settings, you may need to “Trust” or “Allow” the Java plugin to run in order for the Uploader to launch.

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Error: Java is not installed or enabled

Your ShareFile account will display an error message if you attempt to use Java when it is not installed and/or not enabled on your web browser: If you are receiving this error, your version of Java may be out of date. Click here to download the latest version of Java. To update your Mac’s installed version of Java, click the apple icon in the top left of your screen and then select Software Update to install any available Java or system updates. If your Java version is up to date but you are still receiving the error, the plugin may be disabled in your Browser Settings.

To check if the plugin is enabled on your browser, access the plugin menu using the following steps:

  • Internet Explorer: Click Tools and Manage Add-ons
  • Safari: Click Help and Installed Plug-in

Do you support my version of Java?

User-added image

Java is a third-party tool that receives regular updates. Java is a software platform with a set of System Requirements separate from that of ShareFile. Click here to view the full list of System Requirements for Java. In addition to Java’s browser platform, browser version, and operating system requirements, Java versions also include security settings that can have adverse effects on your ability to use Java in web applications such as ShareFile.

As a result of Java’s regular updates and evolving system requirements, it is possible that Java may cease to function properly on your computer. Discrepancies caused by the Java platform are outside of ShareFile’s control and can impact ShareFile’s Java Uploader tool. Click here to view Java Troubleshooting Tips.

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Is SEP compatible with Chrome Cleanup tool?

I need a solution

Hi,

Can anyone help me out to see if SEP conflicts with Chrome Cleanup engine which detects and removes unwanted software from hosts. This tool is not a general-purpose AV which only detects the software. However, there is a “Clean up Computer” setting which user can click to scan the computer for  harmful software. Please advise. 

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SSO PassThrough is not working in Microsoft Edge Browser.

Enable RfWeb to use Citrix Receiver Launcher for Edge​

To enable Receiver for Web to use Citrix Receiver Launcher for Edge, you have to edit the web.config file.

Note: Editing web.config incorrectly can break your RfWeb site. Please back up the web.config file before editing it.

1. Use your preferred text editor to open web.config for the site you would like to configure (typically C:inetpubwwwrootCitrixStoreWebweb.config).

Locate the line like this:

<protocolHandler enabled="true" platforms="(Macintosh|Windows NT).*((Firefox/((5[3-9]|[6789][0-9])|ddd))|(Chrome/((4[2-9]|[56789][0-9])|ddd)))(?!.*Edge)"


2. Remove (?!.*Edge) and save the file.


3. Now you can test the Receiver for Web site with Edge. You will encounter the Detect Receiver screen.

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NetScaler Gateway Endpoint Analysis Supported Operating System and Browsers

Operating System

Supported Browsers


Mac OS X (10.9 and later)

Safari 7.1 or later

Google Chrome Release 30 or later

Mozilla Firefox Release 30 or later

Windows 10

Internet Explorer 11

Google Chrome Release 30 or later

Mozilla Firefox Release 24 or later

Microsoft Edge is not supported

Windows 8.1

Internet Explorer 11

Google Chrome Release 30 or later

Mozilla Firefox Release 24 or later

Windows 8

Internet Explorer 9 and 10

Google Chrome Release 30 or later

Mozilla Firefox Release 24 or later

Windows 7

Internet Explorer 8, 9, 10, and 11

Google Chrome Release 30 or later

Mozilla Firefox Release 24 or later

Windows Vista

Internet Explorer 7, 8 and 9

Mozilla Firefox Release 9 and 10

Linux

Ubuntu 12.04 LTS, 14.04 LTS and 16.04 LTS

Note: 32-bit and 64-bit OS are supported.

Mozilla Firefox Release 44 and above

Google Chrome 50 and above

Note 1: All editions of the operating system variants mentioned above are supported.

Note 2: For Windows editions, all service packs and critical updates must be installed.

Note 3: For Internet Explorer versions, cookies must be enabled. The minimum required version is 7.0.

Note 4: For Mozilla Firefox versions, Endpoint Analysis must be Plug-in enabled, the minimum required version is 3.0.

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