User cannot uninstall Sync for Windows, even with MSFixit. Uninstall hangs at Processing Sync, and does not proceed.
I proceeded with the package installation on macOS as shown on the following page.
However, I was unable to run the “SEPC Redistributable Installer Package Tool”.
How can I run it?
We are using Symantec Endpoint Protection Cloud and need to deploy the SEP to our Windows 10 devices via MS Intune. We don’t use group policy or active directory we are using Intune, Azure AD and Autopilot to manage our devices. Intune uses a single.MSI package to deploy a line of business apps however Symantec’s.MSI file is accompanied by a .MST file. We have tried repacking the .exe file to a .msi, and the install fails. How are you deploying the solution to Windows 10 devices in this scenario?
With Software Management solution, I am able to deliver software to my users. I also understand that we can uninstall software on user’s PC if we discovered they are using software that they are not supposed to?
Question is, how? If it is an msi installation, we can do msiexec /u <msi package> quick delivery task from Notification Server but how about exe installations, what can we do to uninstall exe installation software?
Any help would be appreciated.
Hi, PPTX presentations are put to quarantine under Executable File Rule. There is no pptx extension selected in the policy but just exe, msi, bat, lib, iso.
Symantec Mail Security replaced presentation.pptx with this text message. The original file contained a filtering violation and was quarantined.
Have anyone the same bug? Has it been addressed?
When I install the MSI using the command:
bcuaXX-setup.msi /qn CM_URL=https://proxysgip:8084 SUP=123456 FORCEREBOOT=no, the installation succeedes but the anti-tampering feature does not work. So when the user tries to uninstall the unified agent, she/he does not get asked for the anti-tampering password.
The Citrix MSI Log Analyzer is designed to assist with the following scenarios:
- When failure occurred during install or upgrade or uninstall of XenApp/XenDesktop
- The Citrix MSI Log Analyzer analyzes the failure and provides helpful info for troubleshooting the issue
- The Citrix MSI Log Analyzer will also try to point to a knowledge base article helpful to troubleshoot and resolve the issue
What’s New in v188.8.131.52
- Added support for Storefront logs
- Added support for uploading experience metrics through TLS 1.2/TLS 1.1.
- Minor bug fixes and inputs from the feedback
The user needs to be a Local Administrator on the target machine in order to run the tool.
How to use Citrix MSI Log Analyzer
The Citrix MSI Log Analyzer is a standalone executable file and does not require installation. Just download the tool to a local folder and execute the application.
Citrix MSI Log Analyzer offers various command line to deal with different use cases.
- To analyze the failure in the msi log file:
CitrixMSILogAnalyzer.exe -msilogfile <msi log file path>
Look for MSI log file under %TEMP%CitrixXenDesktop InstallerMSI Log files” folder and specify the absolute path of the failing msi log file in the above command line.
- To analyze the failure from the XenApp/XenDesktop Metainstaller log file::
CitrixMSILogAnalyzer.exe -metainstallerlogfolder <metainstaller log folder path>
Example: CitrixMSILogAnalyzer.exe -metainstallerlogfolder “C:UsersxxxxAppDataLocalTempCitrixXenDesktop Installer” where xxxx is the admin user name specific to the user environment
- To analyze Citrix XenApp/XenDesktop failure log file under temp folder
This option is useful to run the tool on the target machine where the MSI installation failure happened and one is not sure on where to look for msi failure log file.
- To view help:
Note: In order to improve Citrix XenApp/XenDesktop and Citrix MSI Log Analyzer, the troubleshooting data not containing any identifiable information from the tool is uploaded to Citrix. This can be controlled using –upload [Yes | No]
Output from the tool
The output of the tool on the console provides:
1. Troubleshooting info of the actual error
2. CTX article to troubleshoot or resolve the issue
3. Log file saved under %TEMP% with prefix mLog_*.txt. The exact name and path is displayed in the output.
Delete Citrix MSI Log Analyzer
Delete the downloaded executable from the current directory. One may also cleanup mLog_*.txt files under %TEMP% directory
Questions? Concerns? Send any feedback to:
These software applications are provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code.
I have a situation where I need to install a different Sylink file in different environments for installs of 14.x client on Win 10. I have pulled the Full Install from the SEPM and looked in setAid.ini and Setup.ini to see if there is anywhere I can specify a different Sylink to include but have not been able to find that or find any reference on a command line switch to do this. I also know I can export different setup.exe packages from each environment but that this is for testing progression through test environments and if I did that my production setup would not really be run until production. Please let me know if anyone knows how to do this.