Voice call over AVAYA Softphone may have a choppy voice or humming sound after multiple users login, while using Receiver for Windows 

1. Enable the Audio policies as documented in this article:

7.15 https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/policies/reference/ica-policy-settings/audio-policy-settings.html#audio-quality

1912 https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/1912-ltsr/policies/reference/ica-policy-settings/audio-policy-settings.html#audio-quality

Ensure Audio quality is set to Medium in Citrix audio policy

2. Added following in default.ica at C:inetpubwwwrootCitrixStoreApp_Datadefault.ica

; This is to enable Real-Time Transport

EnableRtpAudio=true

; This is to Allow Real-Time Transport Through gateway

EnableUDPThroughGateway=true

; This is to set audio quality to Medium

AudioBandwidthLimit=1-

; UDP Port range

RtpAudioLowestPort=16500

RtpAudioHighestPort=16509

3. Did a iisreset using following command on Storefront server < elevated command prompt>

iireset


4. Set HDX Adaptive Transport to “Preferred” in Citrix Policies


5. Do a group policy update on VDA hosting Avaya softphone application

gpupdate /force


6. The ICA file should have following entries:

[Avaya one-X Communi]

Address=XXX.XXX.XXX.XXX:1494

AudioBandwidthLimit=1-

AutologonAllowed=ON

BrowserProtocol=HTTPonTCP

CGPAddress=*:2598

ClearPassword=XXXXXXXXXXX

ClientAudio=On

DesiredColor=X

DesiredHRES=0

DesiredVRES=0

Domain=<Hexa Decimal>

DoNotUseDefaultCSL=On

EnableRtpAudio=true

EnableUDPThroughGateway=true

FontSmoothingType=0

HDXoverUDP=Preferred

InitialProgram=#Avaya one-X Communi

Launcher=WI

LaunchReference=<Hexa Decimal GUID>

LocHttpBrowserAddress=!

LogonTicket=<Hexa Decimal GUID>

LogonTicketType=CTXS1

LongCommandLine=

LPWD=687

NRWD=656

ProxyTimeout=30000

ProxyType=Auto

RtpAudioHighestPort=16509

RtpAudioLowestPort=16500

SessionsharingKey=<Hexa Decimal GUID>

SFRAllowed=Off

SSLEnable=Off

startSCD=XXXXXXXXXX

Title=Avaya one-X Communicator

TransportDriver=TCP/IP

TRWD=0

TWIMode=On

UDPCGPPort=XXX.XXX.XXX.XXX:2598

UDPICAPort=XXX.XXX.XXX.XX:1494

WinStationDriver=ICA 3.0

7. Test Avaya softphone, by calling an extension or direct phone number

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Voice call over AVAYA Softphone may have a choppy voice or humming sound after multiple users login, while using Receiver for Windows 

1. Enable the Audio policies as documented in this article:

7.15 https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/policies/reference/ica-policy-settings/audio-policy-settings.html#audio-quality

1912 https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/1912-ltsr/policies/reference/ica-policy-settings/audio-policy-settings.html#audio-quality

Ensure Audio quality is set to Medium in Citrix audio policy

2. Added following in default.ica at C:inetpubwwwrootCitrixStoreApp_Datadefault.ica

; This is to enable Real-Time Transport

EnableRtpAudio=true

; This is to Allow Real-Time Transport Through gateway

EnableUDPThroughGateway=true

; This is to set audio quality to Medium

AudioBandwidthLimit=1-

; UDP Port range

RtpAudioLowestPort=16500

RtpAudioHighestPort=16509

3. Did a iisreset using following command on Storefront server < elevated command prompt>

iireset


4. Set HDX Adaptive Transport to “Preferred” in Citrix Policies


5. Do a group policy update on VDA hosting Avaya softphone application

gpupdate /force


6. The ICA file should have following entries:

[Avaya one-X Communi]

Address=XXX.XXX.XXX.XXX:1494

AudioBandwidthLimit=1-

AutologonAllowed=ON

BrowserProtocol=HTTPonTCP

CGPAddress=*:2598

ClearPassword=XXXXXXXXXXX

ClientAudio=On

DesiredColor=X

DesiredHRES=0

DesiredVRES=0

Domain=<Hexa Decimal>

DoNotUseDefaultCSL=On

EnableRtpAudio=true

EnableUDPThroughGateway=true

FontSmoothingType=0

HDXoverUDP=Preferred

InitialProgram=#Avaya one-X Communi

Launcher=WI

LaunchReference=<Hexa Decimal GUID>

LocHttpBrowserAddress=!

LogonTicket=<Hexa Decimal GUID>

LogonTicketType=CTXS1

LongCommandLine=

LPWD=687

NRWD=656

ProxyTimeout=30000

ProxyType=Auto

RtpAudioHighestPort=16509

RtpAudioLowestPort=16500

SessionsharingKey=<Hexa Decimal GUID>

SFRAllowed=Off

SSLEnable=Off

startSCD=XXXXXXXXXX

Title=Avaya one-X Communicator

TransportDriver=TCP/IP

TRWD=0

TWIMode=On

UDPCGPPort=XXX.XXX.XXX.XXX:2598

UDPICAPort=XXX.XXX.XXX.XX:1494

WinStationDriver=ICA 3.0

7. Test Avaya softphone, by calling an extension or direct phone number

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Voice call over AVAYA Softphone may have a choppy voice or humming sound after multiple users login, while using Receiver for Windows 

1. Enable the Audio policies as documented in this article:

7.15 https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/policies/reference/ica-policy-settings/audio-policy-settings.html#audio-quality

1912 https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/1912-ltsr/policies/reference/ica-policy-settings/audio-policy-settings.html#audio-quality

Ensure Audio quality is set to Medium in Citrix audio policy

2. Added following in default.ica at C:inetpubwwwrootCitrixStoreApp_Datadefault.ica

; This is to enable Real-Time Transport

EnableRtpAudio=true

; This is to Allow Real-Time Transport Through gateway

EnableUDPThroughGateway=true

; This is to set audio quality to Medium

AudioBandwidthLimit=1-

; UDP Port range

RtpAudioLowestPort=16500

RtpAudioHighestPort=16509

3. Did a iisreset using following command on Storefront server < elevated command prompt>

iireset


4. Set HDX Adaptive Transport to “Preferred” in Citrix Policies


5. Do a group policy update on VDA hosting Avaya softphone application

gpupdate /force


6. The ICA file should have following entries:

[Avaya one-X Communi]

Address=XXX.XXX.XXX.XXX:1494

AudioBandwidthLimit=1-

AutologonAllowed=ON

BrowserProtocol=HTTPonTCP

CGPAddress=*:2598

ClearPassword=XXXXXXXXXXX

ClientAudio=On

DesiredColor=X

DesiredHRES=0

DesiredVRES=0

Domain=<Hexa Decimal>

DoNotUseDefaultCSL=On

EnableRtpAudio=true

EnableUDPThroughGateway=true

FontSmoothingType=0

HDXoverUDP=Preferred

InitialProgram=#Avaya one-X Communi

Launcher=WI

LaunchReference=<Hexa Decimal GUID>

LocHttpBrowserAddress=!

LogonTicket=<Hexa Decimal GUID>

LogonTicketType=CTXS1

LongCommandLine=

LPWD=687

NRWD=656

ProxyTimeout=30000

ProxyType=Auto

RtpAudioHighestPort=16509

RtpAudioLowestPort=16500

SessionsharingKey=<Hexa Decimal GUID>

SFRAllowed=Off

SSLEnable=Off

startSCD=XXXXXXXXXX

Title=Avaya one-X Communicator

TransportDriver=TCP/IP

TRWD=0

TWIMode=On

UDPCGPPort=XXX.XXX.XXX.XXX:2598

UDPICAPort=XXX.XXX.XXX.XX:1494

WinStationDriver=ICA 3.0

7. Test Avaya softphone, by calling an extension or direct phone number

Related:

  • No Related Posts

Voice call over AVAYA Softphone may have a choppy voice or humming sound after multiple users login, while using Receiver for Windows 

1. Enable the Audio policies as documented in this article:

7.15 https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/policies/reference/ica-policy-settings/audio-policy-settings.html#audio-quality

1912 https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/1912-ltsr/policies/reference/ica-policy-settings/audio-policy-settings.html#audio-quality

Ensure Audio quality is set to Medium in Citrix audio policy

2. Added following in default.ica at C:inetpubwwwrootCitrixStoreApp_Datadefault.ica

; This is to enable Real-Time Transport

EnableRtpAudio=true

; This is to Allow Real-Time Transport Through gateway

EnableUDPThroughGateway=true

; This is to set audio quality to Medium

AudioBandwidthLimit=1-

; UDP Port range

RtpAudioLowestPort=16500

RtpAudioHighestPort=16509

3. Did a iisreset using following command on Storefront server < elevated command prompt>

iireset


4. Set HDX Adaptive Transport to “Preferred” in Citrix Policies


5. Do a group policy update on VDA hosting Avaya softphone application

gpupdate /force


6. The ICA file should have following entries:

[Avaya one-X Communi]

Address=XXX.XXX.XXX.XXX:1494

AudioBandwidthLimit=1-

AutologonAllowed=ON

BrowserProtocol=HTTPonTCP

CGPAddress=*:2598

ClearPassword=XXXXXXXXXXX

ClientAudio=On

DesiredColor=X

DesiredHRES=0

DesiredVRES=0

Domain=<Hexa Decimal>

DoNotUseDefaultCSL=On

EnableRtpAudio=true

EnableUDPThroughGateway=true

FontSmoothingType=0

HDXoverUDP=Preferred

InitialProgram=#Avaya one-X Communi

Launcher=WI

LaunchReference=<Hexa Decimal GUID>

LocHttpBrowserAddress=!

LogonTicket=<Hexa Decimal GUID>

LogonTicketType=CTXS1

LongCommandLine=

LPWD=687

NRWD=656

ProxyTimeout=30000

ProxyType=Auto

RtpAudioHighestPort=16509

RtpAudioLowestPort=16500

SessionsharingKey=<Hexa Decimal GUID>

SFRAllowed=Off

SSLEnable=Off

startSCD=XXXXXXXXXX

Title=Avaya one-X Communicator

TransportDriver=TCP/IP

TRWD=0

TWIMode=On

UDPCGPPort=XXX.XXX.XXX.XXX:2598

UDPICAPort=XXX.XXX.XXX.XX:1494

WinStationDriver=ICA 3.0

7. Test Avaya softphone, by calling an extension or direct phone number

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