ShareFile Outlook Plugin is Gray or Does Not Work

To resolve this issue, follow the steps:

1. Click on the Outbox link in the Outlook sidebar. If there are any emails in the Outbox, please delete them or save them as drafts.

2. Click the Windows Start button and search for “%APPDATA%”.

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3. Press the enter key when the Roaming folder displays in the list, or click it.

4. Click into ShareFile, then Outlook. Alternatively, navigate to the following file path: C:Users(Insert Your Windows Username Here)AppDataRoamingShareFileOutlook

5. Delete all folders with “Temp” in the name.

6. Delete the “config” file.

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7. After deleting those files, please restart Microsoft Outlook and re-enter ShareFile credentials and settings when prompted.

  • If you are not prompted to re-enter your credentials during the Outlook startup process, click the ShareFile button in the ribbon to launch the authentication prompt.

8. After you have finished reauthenticating the plugin, please try composing a new email with a ShareFile attachment and attempt to resend it.

If you have completed steps 1-8 and the issue persists, contact ShareFile Customer Support.


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Browser Out of Date Error When Logging Into the ShareFile Plugin for Microsoft Outlook

Please ensure you are running on latest version of Outlook Plugin. If the issue persists, you can Contact your IT department to add a value to the Registry.

  1. Go to (or create the) following Registry path:

HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerMainFeatureControlFEATURE_BROWSER_EMULATION

  1. Add a “DWORD” with the name “OUTLOOK.EXE

  2. Set the Hex value to “2af8″

With Outlook version 1808 10730.20102 or later, this Registry value for Browser Emulation will automatically be reverted to the default value of 2711. To override this value, please contact your IT department and follow the steps below:

  1. Create Keys in this Registry path. Please note this path is slightly different from the earlier mentioned path.​

HKEY_CURRENT_USERSoftwarePoliciesMicrosoftInternet ExplorerMainFeatureControlFEATURE_BROWSER_EMULATION

  1. Create a DWORD named OUTLOOK.EXE
  2. Add the value 2af8

This fix will cause Outlook Today to be blank – See more information here:


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Re: Repair corrupt .pst file in Outlook

If PST file doesn’t open in Outlook then try these methods to fix this problem:

1. Try to open Outlook in Safe mode.

2. Use Scanpst.exe free tool

3. Open Task Manager > Kill any instance of Outlook > Reboot computer

4. Go to Properties of PST file > Click on Unblock option > Open PST file in Outlook

5. For HKEY_CURRENT_USERSoftwareMicrosoftOffice<number>Outlook

(a) Add New / Expandable String Value

(b) Name = ForcePSTPath

(c) Value = <path to PST data folder> (e.g. P:MyDataOutlook )

6. Automated Tool

These 6 methods are very useful to repair corrupt .PST file in Outlook and also fix error “.pst file doesn’t open in Outlook”. Firstly try manual methods if it is not working then try automated tool. There are so many tools available online, I have mentioned few tools in this comment.


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ShareFile / Files for Outlook – Emails are Stuck in the Outbox

Upload Large Files to ShareFile First

If you are attaching a file from your computer (Attach Files > From PC option), check the size of the file. Files sent via the Files for Outlook have to be uploaded before the message can leave the Outbox, so it can remain in the Outbox for a long time if the file is large.

If the file is big, try uploading the file to their account FIRST, and then return to Outlook and use the Attach Files > From Citrix option. This is the recommended workaround for sending large files, as it eliminates the upload time in the Outbox and avoids any potential problems along that path.

Try Resending As a New Email

Try and resend the message by creating a new email with a Files attachment.

Try Logging In Again

If there isn’t anything wrong with the file or the message, click the Options > Log Out from the toolbar and log in again. Retry sending the message.

In some instances, you may need to re-authenticate the username and password to do this. This is because files will sit in the Outbox if Files for Outlook can’t determine which account is trying to send it.

Multiple Profiles

Check if you are using multiple profiles in their Outlook app. Files for Outlook will send emails using the primary user profile. Citrix does not recommend using multiple profiles with Files for Outlook.

Try Disabling Add-ins and Plugins

Check the add-ins and plugins that you have installed and disable DocuSign as it can cause problems with messages sent via Files for Outlook. Other conflicting plugins can be found here.

Try Re-installing the App

If you have the permission to uninstall programs on the computer (not in a work environment where IT manages their computer apps), then try uninstalling and reinstalling the app.


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Error – “Cannot start Microsoft Outlook. Cannot open the Outlook Window”

Disabled Windows Search Indexing for any outlook items.


1. To resolve this issue, add the following key to the Registry to prevent indexing of any Microsoft Outlook items


Data type: REG_DWORD

Key: SoftwareMicrosoftWindowswindows SearchPreferences

Value name: PreventIndexingOutlook

Value data in Hex: 0x00000001


Restart the Outlook client and Windows Desktop Search Service.


While Outlook is still running, open Control Panel, find Index Options and open it. Then click Modify button and uncheck Microsoft Outlook from the list and click OK.



Enable the below GPO to Prevent Indexing Microsoft Office Outlook.

Computer ConfigurationAdministrative TemplatesWindows ComponentsSearchPrevent Indexing Microsoft Office Outlook.​



Avamar: Unable to open ItemPoint on Exchange 2013 with Outlook 2007 32 bits — Error: The MAPI subsystem could not be initialized.

Article Number: 499291 Article Version: 3 Article Type: Break Fix

Avamar Client for Windows

Opening ItemPoint on a newly configured Avamar client, returns a windows error popup message:

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This is an Exchange 2013 with Outlook 2007 32 bits installed.

According to Kroll support, this issue is caused by an incompatibility between Exchange 2013 and the current Outlook version installed, in this case, Outlook 32 bits.

In order to resolve this issue:

1) Apply all available service packs to the current installed version of Outlook.

NOTE: ItemPoint 8.1 doesn´t support Outlook 2007.


2) Install another version of Outlook, higher than the current one.

In this particular environment, installing Outlook 2010 32 bits was the solution to taken to get ItemPoint working as expected.


HOW TO: Ways to fix Outlook error ‘cannot open your default email folders’

Microsoft Outlook may be the most widely used email service around the globe, but users have come to accept the good with the very bad. Yes, Outlook offers an extensive and exclusive range of features as well as its friendly user experience. But there’s the flip side: User forums are filled with anger over errors that seem to have zero solutions. For this article, we will examine and hopefully resolve perhaps the most common Outlook error: “cannot open your default email folders.” This Outlook error mostly appears when you are trying to open your Outlook profile. It generally happens because of a corrupted OST file or the execution of Outlook in compatibility mode.

Why OST file corruption happens

OST files are the files that allow users to use Outlook while they are offline. It is actually a synchronized copied element of the accounts saved on your device that enables you to continue to use Outlook even when the program gets disconnected from MS Exchange Server.

These files can become corrupted because of various reasons. Some of the reasons are:

  • Deletion of any file or folder removed from Exchange folder.
  • Intrusion of any malware or virus.
  • Disruption in the file synchronization process due to sudden or abnormal shutdown failure.
  • Some internal discrepancies in Outlook causing abnormal Outlook termination.
  • Creation of some bad sectors in the hard drive where the OST file is stored.
  • Failure of any networking device that might disrupt the synchronizing process of the OST file.
  • Any changes in the internal structures of the OST file.
  • Installed plugins sometimes may damage Outlook performance, thus causing damage to the OST file.

Fixing OST file corruption

Here’s some ways to begin fixing the problem:

  1. Remove those profiles that are not being used from the address “Control Panel > Mail > Show profiles.”
  2. Create another copy of OST file.
  3. Even if the error doesn’t get resolved, create another new profile from while using Outlook Profile Helper or manually.

Outlook error caused by running in compatibility mode

Outlook Error
You might have witnessed these errors:

Cannot open your default email folders. Information store could not be opened,”


“Cannot start Microsoft Outlook. Cannot open the Outlook window. The server is not available. Contact your administrator if this condition persists.”


“Cannot display the folder. File access is denied. You do not have the permission required to access the file C:Usersusernamelocalsettingsapplication datamicrosoftoutlookoutlook.ost”

If you have enabled compatibility mode mistakenly, just disable it. If you haven’t, do not enable it for Outlook. Users typically enable it when they are required to run the troubleshoot compatibility wizard. Also, compatibility mode is not required for any version of Outlook on Vista or Windows 7 or any other Windows OS. This mode is also not needed for any application that is supported on any Windows OS or for recently released applications.

The user can switch off compatibility mode in a 64-bit operating system by following these easy steps:

  • Switch to the mentioned address “C:Program Files (x86)Microsoft OfficeOffice XXOutlook.exe”
  • Right-click on exe and then follow up by clicking on Properties then Compatibility tab.
  • Uncheck the checkbox called “Run this program in compatibility mode” box, thereafter click Apply and OK.

And in case, you are unable to place the Compatibility tab, follow the following steps:

  • Click on Startand search for Program Compatibility Troubleshooter.
  • Start Program Compatibility Troubleshooter; select Next option to proceed.
  • Select Outlook XX from the appeared list of programs. Following the steps of the Program Compatibility Troubleshooter.
  • Switch to the mentioned address “C:Program Files (x86)Microsoft OfficeOffice XXOutlook.exe”
  • Right-click on exe and then follow up by clicking on Properties then Compatibility tab.
  • Uncheck the checkbox called “Run this program in compatibility mode” box, thereafter click Apply and OK.

If this issue is experienced over an Exchange email account that is configured on your Outlook, you can diagnose the error by trying the following steps:

  1. If your program is executing along with a running Windows Server and/or over a firewall, then disable the firewall and then connect it with the server directly without any firewall.
  2. If this Outlook error gets resolved, then you will be required to reconfigure your firewall to allow Exchange to sync.
  3. And if the Outlook error still persists even after disabling the firewall, create a new mail profile from Outlook. You will also need to reconfigure your account.

Featured image: Shutterstock

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Outlook profile is not being saved, and is creating multiple OST files in the UPM user profile store

Outlook profile is not being saved and is creating multiple OST files in the UPM user profile store

Outlook OST is being synchronized. Every time user starts Outlook (inside of an ICA dsektop) Outlook prompts to configure the Outlook profile and creates a new OST inside of the user profile (c:users[username]App DataLocalMicrosoftOutlook) adding a index to the OST filename name (e.g. [username@[domain name]# (1), (2), (3), etc

This generates multiples OST copies in the user store AND in the local C:users[username] profile folder

Therefore end user is unable to leverage the configured Outlook OST that was brought from the user store from the previous session


DLP Network Discover scan common errors

I need a solution

Hi guys

Does anyone know if there is a list of common errors and reasons/resolutions, i’m trying to put together a simple guide for the first line support team and can only find/document issues as I come across them myself, not really ideal.

What I have so far are:

Access is denied – Permissions error, scan does not have the correct credentials to access the file, or additional access controls exist on the file, or AD access may have been interrupted, (try to manually access the files using the DLP scan user to see why the download failed) 

Failed to Read – failed to read errors are generally related to files being locked and not available to be copied/downloaded

Failed to Download – often related to permissions errors (try to manually access the files using the DLP scan user to see why the download failed) 

No such mount exists – this is related to file reader restarts, when the file reader does not unmount the drive fully during the restart and then the scan cannot mount the drive to continue scanning.  This is a bug I have seen in the forums.

Exception occurred during initialization. Ensure that Microsoft Outlook is configured properly (.pst files). – Outlook needs to be installed on the server doing the scan to be able to read .pst files

Anyone had any more?



DLP can’t detect emails classified with Titus software

I need a solution

Customer uses Titus classification software for file classification. Titus has been embedded in MS Office software, including MS Outlook. I have managed to form Symantec DLP policies to detecti classified MS Office files, either copied through network or sent through email, except for classified emails sent directly through MS Outlook. MS Outlook detects if classification appears in body of mail, in attached files, in mails sent through reply or forward, but it can not detect “clean” classified mails.