Installation Issues with Receiver While Upgrading OS to Windows 10

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information

Users need to upgrade their Receiver for Windows to 4.3 before performing a Windows 10 OS in-place upgrade.

Note: Receiver 4.2 and earlier versions are not supported by Windows 10.

Issue description

If you are using Receiver for Windows prior to 4.3 installed on the machine and try to upgrade from Windows 7, Windows 8 or Windows 8.1 to Windows 10, you might not be able to uninstall Receiver through Add/Remove Programs. Upgrade or uninstallation fails.


Non-working Scenario

If a computer with Windows 7, Windows 8 or Windows 8.1 and Receiver for Windows 4.2.100 or earlier is upgraded to Windows 10, users are unable to remove Receiver using the control panel. The following error message is displayed. Upgrading to Receiver for Windows 4.3 also fails.

User-added image

Working scenario – 1

  1. Upgrade Receiver for Windows to 4.3.

  2. Upgrade to the computer to Windows 10.

Working scenario – 2

  1. On a computer which does not have Receiver installed, upgrade to Windows 10.

  2. Install Receiver for Windows 4.3


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Updated the Web.config file with the correct path for the MAC receiver client on the storefront server.

1. Navigate to the following path on the storefront server C:inetpubwwwrootCitrix(storename)Web

2. Open the Web.config file.

3. Locate the Win32 and macOS file paths and update accordingly.

<pluginAssistant enabled=”true” upgradeAtLogin=”false” showAfterLogin=”false”>

<win32 path=”” />

<macOS path=””


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On Windows 10 and Windows Server 2016, Microsoft introduced a new security mechanism to check settings of default applications in the registry. Occasionally, the Windows Profile Service changes the security settings of the user registry entry. As a result, the settings of default applications are reset to Microsoft recommended defaults.

When testing Windows 10 and Windows Server 2016 without a VDA installed, this issue does not happen. Citrix is working with Microsoft to provide a long term solution. In the meantime, use the following workaround to avoid this issue.


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Legacy graphics mode is not tested or supported with modern operating systems: Windows Desktop OS: 8, 8.1, 10 or Windows Server 2012, 2012 R2 & Windows Server 2016.

Thinwire plus (aka: TW+ or compatibility mode) should be used instead and is the replacement for legacy mode.

The above doesn’t necessarily mean it will not work with modern operating systems. However, issues like: grey, frozen and black screens have been observed and reported.

Before calling your support representative please test the issue against Thinwire, the modern graphics delivery method.


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Note: If the session cannot be logged of from the Task Manager, that probably is because it is an administrator account. Administrator accounts cannot be logged off from the Task Manager. In that case try to contact the person who owns the administrator account and request to logoff. Otherwise, proceed to reboot the host. Then try to launch the published Desktop again.


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