Downloading definitions for “Download Protection” for offline system

I need a solution


I have an offline Windows system in a closed network, and I get a message that Download Protection Content is “Not Available”. For all other definitions I have found a jdb file to download and add to Symantec Endpoint Protection Manager, but I can’t seem to find one for this. Where can I get this? 



“Error 1722 . There is a problem with the Windows Installer package” on Provisioning Services

  • Reinstall PVS Server Console from the PVS Server 5.0 Service Pack 1a installation files.

    SOLUTION 2: To resolve the issue, disable the group policy using the following steps:

    1. Logon to the system (Administrative Privileges is required).

    2.Open Windows Control Panel.

    3.Search for Group Policy.

    The search results display a link to the “Local Group Policy Editor”.

    4.In the editor, go to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Application Compatibility

    5.In the right pane, right-click Turn off Windows Installer RDS Compatibility and select Edit from the drop down menu.

    6.Select the Radio Button Enable.

    7.Click OK.

  • Related:

    ScaleIO 2.0: How to view Events via Email?

    Article Number: 481939 Article Version: 4 Article Type: How To

    ScaleIO,ScaleIO Family

    1. Login to ESRS Web UI
    ESRS Web UI
    1. Email Configuration is the first option listed in the Configuration menu. Select Email Configuration and the email configuration page appears
    2. In the Email Configuration page, provide valid data for all of the fields in order to receive the notification emails.
    • onSuccess checkbox on the ESRS Web UI enables notifications to contacts in the Email Configuration screen during provisioning and post provisioning.
    • If onSuccess is checked and if you configure the ConnectEMC Configurations, then emails are triggered to the contacts list for successful Connect Home events as well; however, notifications for failed ConnectEMC sessions will occur whether notifications are turned on or off.
    • Check Enable Device Connection Notification for ESRS to send an email notification to the customer whenever a DELL EMC personnel connects to the device.
    Enable Device Connection Notification

    Note: More than one email id can be configured in the notification email by clicking on the Add Email button.
    1. Once the email configurations are configured, you need to click the Test button to validate the details provided in the Email Configuration page
    Note: Always click Test before clicking Apply Settings.

    For correct details verification, a Success pop-up message appears, and a test mail is be sent to the mail IDs configured in the Email Configuration page.

    Click Apply Settings once the configuration is validated in order to apply the configuration changes to ESRS.

    In ScaleIO 2.0, EMC have incorporated the ESRS Gateway,

    From now on (V2.0) all callhome functions have been transferred to ESRS Gateway.


    • No Related Posts

    LiveUpdate Administrator with SEPM

    I need a solution

    Hi all,

    I’m working on a new implemenation of SEPM (14.0.1) along with SEP 14.0 (14.0.3897.1101).

    I am unable to allow the SEPM server to connect to Symantec LiveUpdate due to network restrictions so I’ve implemented an LAU server with the hop i could use it to download the required updatees and then use SEPM to distribute them to the clients.

    I thought we had this working in that the LAU server is able to download the content and I seem to be able to configure SEPM to download them from LAU by configuring the site LiveUpdate settings to Use a specified internal LiveUpdate server and (after some experimentation) using the URL http://IP OF LAU:7070/clu-prod. I have LAU setup to not require and testing and once I run distibution the downloaedd content ends up in that folder… all good…

    However when I run Download LiveUpdate Content I get a screen full of No updates found for…. messages, in the last few days of working on this issue (the system is currently in our Test/Dev enviroment not live) I have had the system download a few files but it isnt consistent and if I alter the settigns I get Error-4 so I’m fairly certain I am accessing the folder.

    I’d hoped this wa just an issue with the the products I had LUA setup for but I’m now not sure thats the issue, my clients are all running a 32Bit version of the above on Windows 7, these are locked down devices so there is little variation, I  have tried a couple of products:-

    Symantec Endpoint Protection 14.0 (english only)

    Symantec Endpoint Protection 14.0 RU1 (english only) although I noted that this version is later described as Advanced Endpoint protection ?

    I’m also a little concerned that in all the efforts to get this working i have soemthing out of synch as on the home screen the Latest on Manager is showing 17/09/2018 despite me having cleared out the downloaded files a number of times, is theer a way to intitalise the system without tearing it down and deleting the SQL DB ?

    Any help or suggestiuons greatly appreciatyed 🙂



    SEP14 Delayed Start

    I need a solution

    Started experiencing a problem with multiple users being warned by outlook “A program is trying to access e-mail address information stored in Outlook.” when it auto starts at login.

    It seems it takes a good 30 seconds for the Trust Center to realise that the Antivirus status is valid.

    I’ve seen this on a handful of win 7 (64 bit) users and now win 10 users.

    Not sure where to start looking, could it be the SEP client is being delayed on startup, or maybe its taking a while to checkin to the server? 



    Avamar: Unable to open ItemPoint on Exchange 2013 with Outlook 2007 32 bits — Error: The MAPI subsystem could not be initialized.

    Article Number: 499291 Article Version: 3 Article Type: Break Fix

    Avamar Client for Windows

    Opening ItemPoint on a newly configured Avamar client, returns a windows error popup message:

    User-added image

    This is an Exchange 2013 with Outlook 2007 32 bits installed.

    According to Kroll support, this issue is caused by an incompatibility between Exchange 2013 and the current Outlook version installed, in this case, Outlook 32 bits.

    In order to resolve this issue:

    1) Apply all available service packs to the current installed version of Outlook.

    NOTE: ItemPoint 8.1 doesn´t support Outlook 2007.


    2) Install another version of Outlook, higher than the current one.

    In this particular environment, installing Outlook 2010 32 bits was the solution to taken to get ItemPoint working as expected.