Tag: Outlook.com

Fix: Outlook does not support connections to Exchange ActiveSync

PCIS Support Team Leave a comment

While trying to connect your Outlook account with Exchange by using ActiveSync protocol the users may get the Outlook does not support connections to exchange by using ActiveSync error. This error is commonly caused if the Outlook does not support connection to a server that is running Exchange server. A similar discussion can also be read on the Microsoft Community forum.

On the same Windows 8 Pro machine, on the same user account – Windows Mail app is connected successfully to my corporate e-mail account (‘Outlook‘ account type, use SSL connection, domain and user name specified).

In Outlook 2013 the same account can’t be connected (selecting ‘ActiveSync’ account type, specifying server name and user name, however there are no options to specify SSL and domain) – getting error message ‘Log onto Exchange ActiveSync mail server (EAS): The server cannot be found.’

Follow the steps listed in the article below to fix Outlook server issue with ActiveSync and Exchange.

Is the Exchange Activesync supported by Outlook?

1. Connect to Exchange using Standard Exchange Connection

  1. Launch the Outlook desktop app.
  2. Click on File and then click on Add Account button.

    outlook does not support connections to exchange by using activesyncoutlook does not support connections to exchange by using activesync
  3. Enter your email address and click Connect.outlook does not support connections to exchange by using activesyncoutlook does not support connections to exchange by using activesync
  4. Now you will be asked to enter your password again. Enter the password, and click OK.
  5. Click Finish to connect to exchange using standard exchange connection.
  6. Trying to set up your email account manually can create issues like the one mentioned earlier. Try to set up the email account normally and check if the error is resolved.

Deal with spam mails for good with these Exchange anti-spam software for Exchange email server.

2. Configure Outlook 2013 / 2016 Manually

  1. If you want to configure Outlook for Exchange by using ActiveSync do the following.
  2. Launch the Outlook desktop client.
  3. Choose “New Email Account“.
  4. Select “Manual setup or additional server types“.

    outlook does not support connections to exchange by using activesyncoutlook does not support connections to exchange by using activesync
  5. Select “Exchange ActiveSync“.
  6. Now you need to fill in the server setting. The username can be in Domainusername format.
  7. Now press and hold the Enter key on the Keyboard until all the boxes go away.
  8. Once the connection goes through. Launch the Outlook client and check if the error is resolved.

For Outlook 2016 / Office 365

  1. Launch the Outlook client in your Windows system.
  2. Click on File and select Add Account.
  3. Now enter the email address for the account and click the Advanced Options.
  4. Select “Let me set up my account manually” option.

    outlook does not support connections to exchange by using activesyncoutlook does not support connections to exchange by using activesync
  5. Click the Connect button.
  6. Select “Exchange” option.

    outlook does not support connections to exchange by using activesyncoutlook does not support connections to exchange by using activesync
  7. Enter the password for your ID and check if the connection is established without any error.

The EAS protocol provides access to data in exchange mailboxes thus keeping all of your connected devices in sync. Since EAS connection does not provide all the features of an Exchange account, Outlook does not support this method resulting in the error.

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Avoid embarrassing mistakes: How to recall an email in Outlook

PCIS Support Team Leave a comment
Outlook Windows 10

How to recall an email in Outlook

Recalling an email in Outlook can save you from many awkward or embarrassing situations. Here’s how you can do that.

  1. Head to the Sent Items part of the Outlook app and double click the message that you want to recall.
  2. Navigate to the Message tab in the open window with the message.
  3. Head to the fourth group of options in the top menu bar under Move, and choose Recall this Message.
  4. Choose to delete the unread copy of the message on the server, or replace it with a new message.
  5. Press OK

Applies to All Windows 10 Versions

One of the most embarrassing things in life is replying to an email, and realizing you’ve replied to all, or sent out something to the recipient that wasn’t meant to see. Luckily, there is a way around this common problem. With the Outlook app as part of Office 365, you can easily recall an email — granted that you’re using a Microsoft Exchange account and the feature has been enabled by your IT department. In this guide, we’ll show you how you avoid mistakes and recall emails in Outlook.

Steps to recall an email in Outlook

The first step in recalling an email in Outlook is to head to the Sent Items part of the Outlook App. After that, you can double click the message that you want to recall. Then, you need to navigate to the Message tab in the open window with the message. You can then head to the fourth group of options in the top menu bar under Move, and choose Recall this Message.

After following the steps above, a new window with the recall a message option should have appeared. From there, you’ll have two options, both of which will require you to press on OK afterward. You can either delete the unread copy of the message on the server, or you can replace it with a new message. The recipient might have already viewed the message, so deleting the unread copy might not always work. You can, however, select the option to receive a report on if the recall was successful.

Speed is of the essence here, and you should always recall right as you realize your mistake. If all else fails, that’s where the second option comes in, allowing you to write an apology message so that the original (error) email does not get opened.

Other ways to avoid having to recall messages

Recalling messages might not always work, but there are some ways you can avoid getting into the situation. First off, you should always slow down and double-check where your emails are heading. You also can even these troubles by setting up an Outlook rule to delay emails. This ensures that your messages sent through Outlook will be delayed by a certain number of minutes, giving you a short period of time to recall messages if something were to go wrong.

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Further reading: Email, Microsoft, Outlook

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data protection notification

Symantec Community Leave a comment
I need a solution

We configured a data protection rule and it notifies email senders when files are quarantined.

Also, there is another notificatio option on the Email Quarantine page. It is “Users can view quarantined messages in Email Quarantine interface and summary notifications for the following services”. Whether users will be notified if the Data Protection is unclicked from this option?

Thanks.

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You don’t have permission to create an entry in this folder in Outlook [FIX]

PCIS Support Team Leave a comment

A large number of users have reported seeing the message You don’t have permission to create an entry in this folder when trying to change data inside their Microsoft Outlook software.

The circumstances in which this happens are the following: two profiles using different Microsoft Outlook versions created two Microsoft Exchange Server accounts. A folder is created that can be seen by both users, but only one account has permissions to access it and change the information.

This error is caused by Outlook not being able to delete the stored cache when switching between accounts on the same profile. Because the account without permission tried first to access the folder created earlier, that account has momentary ownership of the folder, so the user with permission will see the same message.

In this article, we will explore the best troubleshooting methods to solve this issue. Read on to find out more.

What to do if you don’t have permission to create an entry in Outlook folder?

1. Clear the Outlook cacheOutlook Logo - you don't have permission to create an entry in this folderOutlook Logo - you don't have permission to create an entry in this folder

  1. Save your work and close the Outlook.
  2. Double-click on the Outlook executable file in order to open it again.
  3. This will clear the cache stored in Outlook.
  4. After the restart, make sure to try and access the folder created first with the account that has access to the resource. This will give that user full ownership of the created folder, so no error will appear.

Looking for an Outlook alternative? Try one of these apps!

2. Modify permission levels from admin accountLaptop on desk - YOu don't have permission to create an entry in this folderLaptop on desk - YOu don't have permission to create an entry in this folder

  1. Open Outlook and choose the folder you want to modify permissions to.
  2. Right-click on it and select Properties.
  3. Inside the newly opened window, select the Permissions tab.
  4. Select the user to which you want to give permission to from the list.
  5. Under the Permissions section of the same window -> click the button to activate the drop-down menu -> select permission level (owner, editor, author, etc.)
  6. Click the Apply button.
  7. Check to see if the issue persists.

3. Uninstall and re-install Office 365

  1. Press Win+X keys -> select Apps and features.Apps and features win 10 - you don't have permission to create an entry in this folderApps and features win 10 - you don't have permission to create an entry in this folder
  2. Scroll through the programs list, select Office 365 -> click Uninstall.
  3. Wait for the process to complete.
  4. Go to the Office website -> Sign in.Office 365 website - You don't have permission to create an entry in this folderOffice 365 website - You don't have permission to create an entry in this folder
  5. Install Office 365 by following the on-screen instructions.

You can also uninstall Office by using specialized uninstaller software such as Revo Uninstaller. By using this software, you’ll ensure that Office 365 is completely removed from your PC along with all of its files and registry entries.

In this article, we explored some of the best methods to deal with the permission error in Microsoft Outlook, on Windows 10. Please make sure to follow the steps presented in this list in the order that they were written (from the least to the most complicated), to avoid any unnecessary issues.

Please feel free to let us know if this guide helped you solve your issue, by using the comment section found below.

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You don’t have permission to book this resource error [QUICK FIX]

PCIS Support Team Leave a comment

A number of users have reported seeing the error message You don’t have permission to book this resource whenever they try to book a room (or other assets), by using the Outlook Exchange.

This issue is caused by migrating the room mailbox from an on-premises location to the Outlook Exchange Online service. When the move is performed, the permissions of the server need to be assigned again to avoid this issue.

This error message can cause a lot of confusion, as the initial settings of the local room mailbox seem to be in order at first glance. Even though that is the case, these features become inactive for security reasons. This protects the information stored on the servers from any third-party that wants to extract that information.

For these reasons in this article, we will explore several troubleshooting methods to deal with this issue. Please follow the steps described in this guide closely to avoid any other issues.

How to fix You don’t have permission to book this resource error?

1. Assign corresponding permissions of the room mailbox to your Exchange Online account

  1. Log into the Exchange Admin Center with your administrator account.Microsoft Office 365 admin - You don't have permission to book this resourceMicrosoft Office 365 admin - You don't have permission to book this resource
  2. Navigate to Recipient -> Resources.Microsoft Office 365 admin - You don't have permission to book this resourceMicrosoft Office 365 admin - You don't have permission to book this resource
  3. Double-click the room mailbox.
  4. Inside the pop-up window that appears, select Mailbox Delegations.
  5. Add your administrator account inside the Full Access blank space.
  6. Click on the Save button.
  7. Open Room Mailbox again and check to see if the issue persists.

Note: It is recommended that when performing these above steps, you use a private browsing session. Press CTRL+SHIFT+P for Mozilla Firefox, Microsoft Edge, and Internet Explorer. For Google Chrome press CTRL+SHIFT+N.

Send emails like a pro with these great email clients!

2. Add your account to Open Room MailboxExchangeOnline - You don't have permission to book this resourceExchangeOnline - You don't have permission to book this resource

  1. Log into your Open Room mailbox account.
  2. Select Options -> Resource Schedule page -> Add your account to the list.
  3. Inside your Outlook (with admin access) -> right-click Calendar -> select Data Properties.
  4. Inside the Permissions tab -> add the users with the appropriate access level -> click Save.Microsoft Office permissions - you don't have permission to book this resourceMicrosoft Office permissions - you don't have permission to book this resource
  5. Try to see if the issue persists.

Another possible reason for this error message could be caused by users trying to book rooms with 1 year before the preset time limit. This information can be checked by going to Portal ->Exchance -> Recipients -> Calendar -> Edit booking options.

In this article we explored a quick fix for the error You don’t have permission to book this resource when trying to reserve a room or other assets on Exchange Online.

Because this issue is caused by porting the data storage from local to cloud, the problem can be fixed by re-allowing the access for each of the users inside your Microsoft Exchange Admin Center.

Please feel free to let us know if this guide helped you solved your problem, by using the comment section found below.

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Symantec Cloud Hosted Endpoint Email Alert information

Symantec Community Leave a comment
I need a solution

Hey there, we have quite a number of customer’s each who have their own subscription to the symantec Endpoint Protection Small Business Edition – Hosted Endpoint / Cloud symantec a/v product.

Any of the email alerts about blocked files/sites, viruses, licensing issues, etc go to an email address for the customer but we get them all as they are email aliases on one of our accounts. 

The issue we have, is the emails are all the same and there is no identifying information about what client it is for. The only way to figure it out, unless the computer name happens to indicate which client it is, is to open up the email headers and scroll down and find the “to” field and see the email it was sent to.

Is there a way to just embed the customer and contact name inside the email that is sent out? This seems like such a small thing, yet it’s huge for us. I am including a sample email screenshot to show you what we see, and with a generic name there is no way to know who this is for without wasting time trying to figure it out.

Thanks.

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ATP Cynic maximum hold time

Symantec Community Leave a comment
I do not need a solution (just sharing information)

Hi, Can anyone share the experience of using email security.cloud Cynic scan?

The maximum hold time is 20 minutes. Have you seen email is delayed in deliverance due to to?

How long the scan could take if an attachment is less than 50 MB?

Does this scan cause a lot of false positives?

Thanks.

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ShareFile Folder Invitations

Citrix Leave a comment


How can I invite users to sign up for access to a folder on my account?

In order to create or edit a Folder Invite, you must have the Admin permission on the folder you wish to link.

  1. Navigate to the folder you wish to invite recipients to
  2. Access the More Options menu beside the folder name.
  3. Click Create (or Edit) Folder Invite.

Customize the options outlined below.

If you lose your link, you can return to it any time using the above steps.

Title – Shown to the client when they receive the invitation.

Description – Note displayed to client when they receive the presentation. This field can be a maximum of 100 characters.

Max Sign-Ups – Maximum number of times a unique client can use the invitation to sign up for an account.

Link Expires In – Duration of time the Folder Invite link is can be used to sign up for an account.

Notify Folder Admins when invitees sign up – Track which users use the links to sign up for an account.

Folder Access Permissions – Permissions the users will have on the folder once they have signed in.

When you click Create Invitation, a link will be displayed. You may copy this link and paste it wherever you need.

FAQ

If I create a folder invite at a root-level folder, will the user permissions also apply to subfolders in that directory?

Yes. If you do not wish for permissions to be carried into subfolders, you must manage those user permissions on a folder by folder basis.


What will my clients see when they click on the invitation link?

When your clients click on the invitation link, a page will open requesting their name, email address, and company name. If the user has never logged in before, the system will recognize this based on their email address and prompt them to choose a password in a second sign-up screen. If they’re already a user on the account, they will be prompted to enter their ShareFile credentials.

Once the users have signed in, they will be able to see the folder screen with the appropriate permissions.

Can I change the settings on a folder invitation link that I have already sent?

If you would like to edit the settings on an existing invitation link, you can return to it any time using the above steps. under More Options.


The total count of users who have accepted your invitation to access the folder will be listed directly below the Edit Folder Invitation link in the More Options menu. You may also expire the link if it is no longer needed.

Users will not be notified if a Folder Invitation is modified.

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Email Recipient Exception Not Working

Symantec Community Leave a comment
I need a solution

I followed the instructions at the URL below, but I am not able to exclude emails sent only to users on my internal domain.   This is on 15.5 with an endpoint running the Outlook client (Office 365 ProPlus).  The test emails I sent to myself are detected, although I have the following listed under Policy List > Configure Policy > Detection tab > Exceptions:

  • OVR_EXCEPTION_INTERNAL_EMAIL_RECIPIENT (Protocol): Protocol is Email/SMTP.
  • OVR_EXCEPTION_INTERNAL_EMAIL_RECIPIENT (Recipient): Match COMPANY_RECIPIENT.
    All recipients must match.

COMPANY_RECIPIENT is a Reusable Recipient Pattern with the company domain “company.com” listed under the URL Domains section.

I only have one policy group and one policy enabled.

Can you please let me know how to troubleshoot this further?

Thanks,

Ryan

https://www.symantec.com/connect/articles/create-dlp-policy-add-exceptio…

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Citrix Files for Outlook User Guide

Citrix Leave a comment
TIPS!

The Citrix Files for Outlook allows Employees (users with Content Collaboration Licenses) to insert links to files, upload and send new files, and request files directly from Microsoft Outlook email messages. Additionally, you can choose to send all attachments or all attachments of a particular size via Citrix Files rather than your internal email server.

NOTE: The Citrix Files for Outlook cannot be used by Client users.

Refer to the Installation of Citrix Files for Outlook article for plugin installation instructions.

Getting Started

Open Outlook. The Citrix Files for Outlook logo will be displayed on the far right on the Outlook tool bar. If the logo displays “Log In”, click on the logo to log in.

Outlook Tool Bar


Once logged in, Citrix Files for Outlook will be shown in two places in Outlook. The Options button will be available on the main Outlook view.

User-added image
Other functionality will be available when you compose or read a message.
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Options

Change options for Citrix Files for Outlook by clicking on the Options button on the Outlook home window.

User-added image

The Citrix Files for Outlook Default settings popup displays.

User-added image

This allows you to make changes to the default settings under the following categories:

NOTE: Some options may be set and restricted by Administrators.

  • General – Allows editing of General settings including
    • Attachments
    • Icon
    • Expiration Policy
  • Attaching Files – Allows editing of these components
    • Security
    • Notifications
    • Downloads
  • Requesting Files – Allows editing of these settings
    • Security
    • Notifications
    • Upload Location
  • Encrypted Email – Allows editing of these encryption settings
    • Security
    • Notifications
    • Expiration Policy
  • Inserting Links – Allows editing of these settings
    • Appearance
    • Linked Text
    • Language
  • Help – Allows you to set up usage log files.
    • Normal – select to store a record of basic usage activity.
    • Advanced – select to store a detailed record of all usage activity.

Attach Files

The Attach Files button allows you to attach files from both your PC and files stored with Citrix. Use the file browser to select the file(s) you want to share.


When you attach a file to an email, Citrix for Outlook will place a banner in the email that lists the file(s) and availability (if applicable).

User-added image

From PC

User-added image

From PC – attach files stored on your computer to your email message. When you select this option, you will be able to select the files that you wish to attach to this email. Files uploaded from your computer using this method will be uploaded to the File Box on Citrix. If you would like to use different options for this specific email, select Use Custom Settings. After attaching the desired files and composing the email, click Send to send the email. The plugin will upload the files and convert the temporary link to a functioning link in the Outbox. Then Outlook will send the email containing the link to the indicated recipient.

Emails sent using this option will stay in your Outbox longer than normal after you click send because the files must first be uploaded to Citrix.The amount of time this takes will depend on the speed of your Internet connection and the size of the attachments. Please do not close Microsoft Outlook until your upload is complete. Citrix recommends that you do not upload extremely large files (more than 500 MB) through the plugin. You will have better, more reliable results logging into and using the web application for large file uploads. You can then attach these large files using the From Citrix option detailed below.

From Citrix

User-added image

From Citrix – attach files stored in Citrix. Check the boxes to select the files and folders you want to attach to your email. Once you have selected the file and clicked OK, the file will be inserted into the body of your email as a temporary link. If you would like to use different options for this specific email, select Use Custom Settings. After attaching the desired files and composing the email, click Send to send the email. The plugin will convert the temporary link to a functioning link and Outlook will send the email containing the link to the indicated recipient.

From Citrix uses less bandwidth and storage as you are not uploading new data to your account.

Revoke Access from Outlook Message

Once you have shared a file using the Citrix Files for Outlook, you can revoke your recipient’s access to the files from within Microsoft Outlook. To do so, navigate to your Sent Messages in Microsoft Outlook and locate the email you sent your recipient. When viewing that message, locate the Citrix Files for Outlook header at the top of the message. Click the Revoke Access button. Once you confirm, the recipient will no longer be able to access the files via the email message. Revoking access does not prevent your recipient from viewing the file if they have already downloaded it.

User-added image

After you click Revoke Access, a popup displays. You may click Revoke or Cancel.

User-added image

Request Files

User-added image

Request Files – insert a text link into the body of your email message. Your recipient will be able to click on the generated link and upload a file to your Citrix without downloading any software or signing up for an account. You can customize this automatically generated link in the Options menu.

Uploaded files are sent to your File Box. If you would like to change the upload destination for this specific email message, select Use Custom Settings. Once you have selected Use Custom Settings, you will be presented with a pop-up window that allows you to change the settings for the link. By clicking Edit to the right of Upload file to, you can select a new folder from your Citrix Files account. Any changes made will only affect the link that you are sending in this individual email only.

Convert Attachments

User-added image

Convert Attachments – Convert normal file attachments to a secure Citrix Files link. This option will only appear on a new message and will not be clickable unless there is an existing attachment on the email. After clicking Convert Attachments and composing the desired email, click Send to send the email. The plugin will upload the files and convert the temporary link to a functioning link. Then Outlook will send the email with the link to the indicated recipient.

Emails sent using Convert Attachments will stay in your Outbox longer than normal after you click send as the files must first be uploaded to Citrix Files. The amount of time this takes will depend on the speed of your Internet connection and the size of the attachments.

Features


Add a File Request Link to Your Outlook Signature

1. Open a New Outlook Email Message.

2. Click the Request Files button, then Use Custom Settings.

  • Configure the options to your liking, designate your preferred uploading destination, and don’t forget to adjust your expiration settings! Click OK to generate the link.
User-added image

3. Highlight the newly generated Request a File link, right-click and select Copy.

User-added image

4. Click Signature in the ribbon and edit the Signature you wish to add the link to. Paste the Request a File link into the signature.

User-added image

5. Click OK to save the changes to your signature.

Using “Send To” with Citrix Files for Outlook

You can also choose to send files using the plugin by right-clicking the files in your web browser screen or desktop. To do so, right-click on a file or folder and select Send to in the drop-down menu that opens. Next, click Mail Recipient with Citrix Files. This will open a new Outlook message with a temporary link to the file already created.

Save Attachments to Citrix

You can now save an email attachment directly to Citrix with a few clicks. To do so, right-click the attachment in your Outlook message and choose the Save to Citrix option. Use the folder tree to select an upload destination on your account, then click OK. Your file will be uploaded to Citrix.

User-added image

Incompatible Add-Ins or Services

Citrix Files for Outlook is not supported with any 3rd party service or add-in and cannot be guaranteed to function properly when used in conjunction with other add-ins. This includes meta-data scrubbers, SmartVault, iTunes, Grammarly and other add-ins. While frequently encountered add-ins may be specifically mentioned in this article, this article should not be treated as a final list of incompatible add-ins.

  • If you are using an antivirus program such as Kaspersky or McAfee, please take steps to add Citrix Files as an exception to your apps.
  • Metadata Scrubbers may interfere with Citrix Files for Outlook. It is recommended that any metadata scrubber add-ons be disabled in order for the Citrix Files for Outlook to function properly.
  • Likewise, Exchange Alternatives (such as Kerio Connector) are not compatible with Citrix Files for Outlook and may block the plugin from functioning correctly. Citrix Files recommends disabling these add-ons.

Contacting Support

Click here for Citrix Files Support Contact Information.

Sending Large Files

We do not recommend attaching large files (more than 500 MB) from your PC through the plugin. You will have better, more reliable results logging into and using the web application for large file uploads. Once you have uploaded the large file to Citrix, you can then attach these large files to an email message using Attach Files From Citrix.

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