Tag: Outlook.com

The connection to Microsoft Exchange is unavailable, Outlook must be online or connected

PCIS Support Team Leave a comment

Microsoft Outlook, at times, is known to give an error saying — The action cannot be completed. The connection to Microsoft Exchange is unavailable, Outlook must be online or connected to complete this action. In this post, we will show how you can fix this problem and get back it to working as usual.

The connection to Microsoft Exchange is unavailable, Outlook must be online or connected to complete this action

The connection to Microsoft Exchange is unavailable, Outlook must be online or connected to complete this action

The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action

There are two ways to fix tjis issue. First, create a new default profile. Second, Delete the default profile. Not many have multiple Outlook profiles is not always an option. So use the second method as follows:

  1. Delete Default Profile
  2. Create a New Outlook Profile
  3. Update or create your Outlook profile with RPC encryption
  4. Disable the encryption requirement on all CAS servers
  5. Deploy a Group Policy setting to update existing Outlook profiles with RPC encryption

The first, three can be configured by the end-user, while the last two are only for Servers.

1] Delete Default Profile

Change Default Outlook Profile Windows 10

  • Launch Outlook, and then click on Info > Account settings dropdown > Manage Profile
  • It will open the Mail Setup window. Click on Show Profiles button.
  • Delete the default profile by clicking on the Remove button.
  • Restart Outlook.

When you remove the profile, all offline cached content for its account will be removed. However, you can backup the OST profile to reuse it.

When you relaunch Outlook, you will have to create a new profile, and then go through the setup process again.

2] Create a New Outlook Profile

Create New Outlook Profile Windows 10

If you do not want to delete, you can create a new default profile. At the Mail Setup > Profiles section, you can click on the Add button, and then give a name to the profile. Next, you need to add the email accounts you want to add. Make sure to properly configure the email account, so the error doesn’t reappear. Also, make sure to set that as the default profile.

3] Update or create your Outlook profile with RPC encryption

create your Outlook profile with RPC encryption

Most of the users have all email accounts under one single profile. One of the email accounts may be having trouble with that is running Microsoft Exchange Server 2010, Microsoft Exchange Server 2013, or Microsoft Exchange Server 2016. These are usually corporate accounts that haven’t been configured properly.

  1. Launch Outlook, and then click on Info > Account settings dropdown > Manage Profile
  2. Click on E-mail Accounts > select the email which is configured with Exchange Server, and then click on Change > More Settings
  3. In the Microsoft Exchange window, switch to Security tab
  4. Select Encrypt data between Microsoft Office Outlook and Microsoft Exchange.
  5. Click Ok and exit

It should fix the issue if it were because of RPC encryption error.

4] Disable the encryption requirement on all CAS servers

This part is specifically for IT admins who can disable encryption requirements. Microsoft warns that it should be only used where you cannot immediately deploy the necessary RPC encryption settings on your Outlook clients. Run the following command in the Exchange Management Shell:

Set-RpcClientAccess –Server <Exchange server name> –EncryptionRequired:$False

You must run this cmdlet for all Client Access servers that are running Exchange Server 2010 or later version. Rerun this command for each Exchange server that has the Client Access Server role. Also, make sure to disable RPC encryption, which we talked about in the above step.

However, make sure to enable it back again after deployment with changes to the RPC requirement on the Outlook.

5] Deploy a Group Policy setting to update existing Outlook profiles with RPC encryption

Enable RPC Encryption Policy Settings

You can also change RPC settings on the server-side by using Group Policy. Navigate to User Configuration > Administrative Templates > Microsoft Office “Version number” > Account Settings > Exchange. Locate policy Enable RPC encryption and disable it.

We hope these methods helped you to resolve Outlook connected issues with Microsoft Exchange.

Fix: Outlook does not support connections to Exchange ActiveSync

PCIS Support Team Leave a comment

While trying to connect your Outlook account with Exchange by using ActiveSync protocol the users may get the Outlook does not support connections to exchange by using ActiveSync error. This error is commonly caused if the Outlook does not support connection to a server that is running Exchange server. A similar discussion can also be read on the Microsoft Community forum.

On the same Windows 8 Pro machine, on the same user account – Windows Mail app is connected successfully to my corporate e-mail account (‘Outlook‘ account type, use SSL connection, domain and user name specified).

In Outlook 2013 the same account can’t be connected (selecting ‘ActiveSync’ account type, specifying server name and user name, however there are no options to specify SSL and domain) – getting error message ‘Log onto Exchange ActiveSync mail server (EAS): The server cannot be found.’

Follow the steps listed in the article below to fix Outlook server issue with ActiveSync and Exchange.

Is the Exchange Activesync supported by Outlook?

1. Connect to Exchange using Standard Exchange Connection

  1. Launch the Outlook desktop app.
  2. Click on File and then click on Add Account button.

    outlook does not support connections to exchange by using activesyncoutlook does not support connections to exchange by using activesync
  3. Enter your email address and click Connect.outlook does not support connections to exchange by using activesyncoutlook does not support connections to exchange by using activesync
  4. Now you will be asked to enter your password again. Enter the password, and click OK.
  5. Click Finish to connect to exchange using standard exchange connection.
  6. Trying to set up your email account manually can create issues like the one mentioned earlier. Try to set up the email account normally and check if the error is resolved.

Deal with spam mails for good with these Exchange anti-spam software for Exchange email server.

2. Configure Outlook 2013 / 2016 Manually

  1. If you want to configure Outlook for Exchange by using ActiveSync do the following.
  2. Launch the Outlook desktop client.
  3. Choose “New Email Account“.
  4. Select “Manual setup or additional server types“.

    outlook does not support connections to exchange by using activesyncoutlook does not support connections to exchange by using activesync
  5. Select “Exchange ActiveSync“.
  6. Now you need to fill in the server setting. The username can be in Domainusername format.
  7. Now press and hold the Enter key on the Keyboard until all the boxes go away.
  8. Once the connection goes through. Launch the Outlook client and check if the error is resolved.

For Outlook 2016 / Office 365

  1. Launch the Outlook client in your Windows system.
  2. Click on File and select Add Account.
  3. Now enter the email address for the account and click the Advanced Options.
  4. Select “Let me set up my account manually” option.

    outlook does not support connections to exchange by using activesyncoutlook does not support connections to exchange by using activesync
  5. Click the Connect button.
  6. Select “Exchange” option.

    outlook does not support connections to exchange by using activesyncoutlook does not support connections to exchange by using activesync
  7. Enter the password for your ID and check if the connection is established without any error.

The EAS protocol provides access to data in exchange mailboxes thus keeping all of your connected devices in sync. Since EAS connection does not provide all the features of an Exchange account, Outlook does not support this method resulting in the error.

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Avoid embarrassing mistakes: How to recall an email in Outlook

PCIS Support Team Leave a comment
Outlook Windows 10

How to recall an email in Outlook

Recalling an email in Outlook can save you from many awkward or embarrassing situations. Here’s how you can do that.

  1. Head to the Sent Items part of the Outlook app and double click the message that you want to recall.
  2. Navigate to the Message tab in the open window with the message.
  3. Head to the fourth group of options in the top menu bar under Move, and choose Recall this Message.
  4. Choose to delete the unread copy of the message on the server, or replace it with a new message.
  5. Press OK

Applies to All Windows 10 Versions

One of the most embarrassing things in life is replying to an email, and realizing you’ve replied to all, or sent out something to the recipient that wasn’t meant to see. Luckily, there is a way around this common problem. With the Outlook app as part of Office 365, you can easily recall an email — granted that you’re using a Microsoft Exchange account and the feature has been enabled by your IT department. In this guide, we’ll show you how you avoid mistakes and recall emails in Outlook.

Steps to recall an email in Outlook

The first step in recalling an email in Outlook is to head to the Sent Items part of the Outlook App. After that, you can double click the message that you want to recall. Then, you need to navigate to the Message tab in the open window with the message. You can then head to the fourth group of options in the top menu bar under Move, and choose Recall this Message.

After following the steps above, a new window with the recall a message option should have appeared. From there, you’ll have two options, both of which will require you to press on OK afterward. You can either delete the unread copy of the message on the server, or you can replace it with a new message. The recipient might have already viewed the message, so deleting the unread copy might not always work. You can, however, select the option to receive a report on if the recall was successful.

Speed is of the essence here, and you should always recall right as you realize your mistake. If all else fails, that’s where the second option comes in, allowing you to write an apology message so that the original (error) email does not get opened.

Other ways to avoid having to recall messages

Recalling messages might not always work, but there are some ways you can avoid getting into the situation. First off, you should always slow down and double-check where your emails are heading. You also can even these troubles by setting up an Outlook rule to delay emails. This ensures that your messages sent through Outlook will be delayed by a certain number of minutes, giving you a short period of time to recall messages if something were to go wrong.

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Further reading: Email, Microsoft, Outlook

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data protection notification

Symantec Community Leave a comment
I need a solution

We configured a data protection rule and it notifies email senders when files are quarantined.

Also, there is another notificatio option on the Email Quarantine page. It is “Users can view quarantined messages in Email Quarantine interface and summary notifications for the following services”. Whether users will be notified if the Data Protection is unclicked from this option?

Thanks.

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You don’t have permission to create an entry in this folder in Outlook [FIX]

PCIS Support Team Leave a comment

A large number of users have reported seeing the message You don’t have permission to create an entry in this folder when trying to change data inside their Microsoft Outlook software.

The circumstances in which this happens are the following: two profiles using different Microsoft Outlook versions created two Microsoft Exchange Server accounts. A folder is created that can be seen by both users, but only one account has permissions to access it and change the information.

This error is caused by Outlook not being able to delete the stored cache when switching between accounts on the same profile. Because the account without permission tried first to access the folder created earlier, that account has momentary ownership of the folder, so the user with permission will see the same message.

In this article, we will explore the best troubleshooting methods to solve this issue. Read on to find out more.

What to do if you don’t have permission to create an entry in Outlook folder?

1. Clear the Outlook cacheOutlook Logo - you don't have permission to create an entry in this folderOutlook Logo - you don't have permission to create an entry in this folder

  1. Save your work and close the Outlook.
  2. Double-click on the Outlook executable file in order to open it again.
  3. This will clear the cache stored in Outlook.
  4. After the restart, make sure to try and access the folder created first with the account that has access to the resource. This will give that user full ownership of the created folder, so no error will appear.

Looking for an Outlook alternative? Try one of these apps!

2. Modify permission levels from admin accountLaptop on desk - YOu don't have permission to create an entry in this folderLaptop on desk - YOu don't have permission to create an entry in this folder

  1. Open Outlook and choose the folder you want to modify permissions to.
  2. Right-click on it and select Properties.
  3. Inside the newly opened window, select the Permissions tab.
  4. Select the user to which you want to give permission to from the list.
  5. Under the Permissions section of the same window -> click the button to activate the drop-down menu -> select permission level (owner, editor, author, etc.)
  6. Click the Apply button.
  7. Check to see if the issue persists.

3. Uninstall and re-install Office 365

  1. Press Win+X keys -> select Apps and features.Apps and features win 10 - you don't have permission to create an entry in this folderApps and features win 10 - you don't have permission to create an entry in this folder
  2. Scroll through the programs list, select Office 365 -> click Uninstall.
  3. Wait for the process to complete.
  4. Go to the Office website -> Sign in.Office 365 website - You don't have permission to create an entry in this folderOffice 365 website - You don't have permission to create an entry in this folder
  5. Install Office 365 by following the on-screen instructions.

You can also uninstall Office by using specialized uninstaller software such as Revo Uninstaller. By using this software, you’ll ensure that Office 365 is completely removed from your PC along with all of its files and registry entries.

In this article, we explored some of the best methods to deal with the permission error in Microsoft Outlook, on Windows 10. Please make sure to follow the steps presented in this list in the order that they were written (from the least to the most complicated), to avoid any unnecessary issues.

Please feel free to let us know if this guide helped you solve your issue, by using the comment section found below.

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You don’t have permission to book this resource error [QUICK FIX]

PCIS Support Team Leave a comment

A number of users have reported seeing the error message You don’t have permission to book this resource whenever they try to book a room (or other assets), by using the Outlook Exchange.

This issue is caused by migrating the room mailbox from an on-premises location to the Outlook Exchange Online service. When the move is performed, the permissions of the server need to be assigned again to avoid this issue.

This error message can cause a lot of confusion, as the initial settings of the local room mailbox seem to be in order at first glance. Even though that is the case, these features become inactive for security reasons. This protects the information stored on the servers from any third-party that wants to extract that information.

For these reasons in this article, we will explore several troubleshooting methods to deal with this issue. Please follow the steps described in this guide closely to avoid any other issues.

How to fix You don’t have permission to book this resource error?

1. Assign corresponding permissions of the room mailbox to your Exchange Online account

  1. Log into the Exchange Admin Center with your administrator account.Microsoft Office 365 admin - You don't have permission to book this resourceMicrosoft Office 365 admin - You don't have permission to book this resource
  2. Navigate to Recipient -> Resources.Microsoft Office 365 admin - You don't have permission to book this resourceMicrosoft Office 365 admin - You don't have permission to book this resource
  3. Double-click the room mailbox.
  4. Inside the pop-up window that appears, select Mailbox Delegations.
  5. Add your administrator account inside the Full Access blank space.
  6. Click on the Save button.
  7. Open Room Mailbox again and check to see if the issue persists.

Note: It is recommended that when performing these above steps, you use a private browsing session. Press CTRL+SHIFT+P for Mozilla Firefox, Microsoft Edge, and Internet Explorer. For Google Chrome press CTRL+SHIFT+N.

Send emails like a pro with these great email clients!

2. Add your account to Open Room MailboxExchangeOnline - You don't have permission to book this resourceExchangeOnline - You don't have permission to book this resource

  1. Log into your Open Room mailbox account.
  2. Select Options -> Resource Schedule page -> Add your account to the list.
  3. Inside your Outlook (with admin access) -> right-click Calendar -> select Data Properties.
  4. Inside the Permissions tab -> add the users with the appropriate access level -> click Save.Microsoft Office permissions - you don't have permission to book this resourceMicrosoft Office permissions - you don't have permission to book this resource
  5. Try to see if the issue persists.

Another possible reason for this error message could be caused by users trying to book rooms with 1 year before the preset time limit. This information can be checked by going to Portal ->Exchance -> Recipients -> Calendar -> Edit booking options.

In this article we explored a quick fix for the error You don’t have permission to book this resource when trying to reserve a room or other assets on Exchange Online.

Because this issue is caused by porting the data storage from local to cloud, the problem can be fixed by re-allowing the access for each of the users inside your Microsoft Exchange Admin Center.

Please feel free to let us know if this guide helped you solved your problem, by using the comment section found below.

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Symantec Cloud Hosted Endpoint Email Alert information

Symantec Community Leave a comment
I need a solution

Hey there, we have quite a number of customer’s each who have their own subscription to the symantec Endpoint Protection Small Business Edition – Hosted Endpoint / Cloud symantec a/v product.

Any of the email alerts about blocked files/sites, viruses, licensing issues, etc go to an email address for the customer but we get them all as they are email aliases on one of our accounts. 

The issue we have, is the emails are all the same and there is no identifying information about what client it is for. The only way to figure it out, unless the computer name happens to indicate which client it is, is to open up the email headers and scroll down and find the “to” field and see the email it was sent to.

Is there a way to just embed the customer and contact name inside the email that is sent out? This seems like such a small thing, yet it’s huge for us. I am including a sample email screenshot to show you what we see, and with a generic name there is no way to know who this is for without wasting time trying to figure it out.

Thanks.

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ATP Cynic maximum hold time

Symantec Community Leave a comment
I do not need a solution (just sharing information)

Hi, Can anyone share the experience of using email security.cloud Cynic scan?

The maximum hold time is 20 minutes. Have you seen email is delayed in deliverance due to to?

How long the scan could take if an attachment is less than 50 MB?

Does this scan cause a lot of false positives?

Thanks.

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ShareFile Folder Invitations

Citrix Leave a comment


How can I invite users to sign up for access to a folder on my account?

In order to create or edit a Folder Invite, you must have the Admin permission on the folder you wish to link.

  1. Navigate to the folder you wish to invite recipients to
  2. Access the More Options menu beside the folder name.
  3. Click Create (or Edit) Folder Invite.

Customize the options outlined below.

If you lose your link, you can return to it any time using the above steps.

Title – Shown to the client when they receive the invitation.

Description – Note displayed to client when they receive the presentation. This field can be a maximum of 100 characters.

Max Sign-Ups – Maximum number of times a unique client can use the invitation to sign up for an account.

Link Expires In – Duration of time the Folder Invite link is can be used to sign up for an account.

Notify Folder Admins when invitees sign up – Track which users use the links to sign up for an account.

Folder Access Permissions – Permissions the users will have on the folder once they have signed in.

When you click Create Invitation, a link will be displayed. You may copy this link and paste it wherever you need.

FAQ

If I create a folder invite at a root-level folder, will the user permissions also apply to subfolders in that directory?

Yes. If you do not wish for permissions to be carried into subfolders, you must manage those user permissions on a folder by folder basis.


What will my clients see when they click on the invitation link?

When your clients click on the invitation link, a page will open requesting their name, email address, and company name. If the user has never logged in before, the system will recognize this based on their email address and prompt them to choose a password in a second sign-up screen. If they’re already a user on the account, they will be prompted to enter their ShareFile credentials.

Once the users have signed in, they will be able to see the folder screen with the appropriate permissions.

Can I change the settings on a folder invitation link that I have already sent?

If you would like to edit the settings on an existing invitation link, you can return to it any time using the above steps. under More Options.


The total count of users who have accepted your invitation to access the folder will be listed directly below the Edit Folder Invitation link in the More Options menu. You may also expire the link if it is no longer needed.

Users will not be notified if a Folder Invitation is modified.

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Email Recipient Exception Not Working

Symantec Community Leave a comment
I need a solution

I followed the instructions at the URL below, but I am not able to exclude emails sent only to users on my internal domain.   This is on 15.5 with an endpoint running the Outlook client (Office 365 ProPlus).  The test emails I sent to myself are detected, although I have the following listed under Policy List > Configure Policy > Detection tab > Exceptions:

  • OVR_EXCEPTION_INTERNAL_EMAIL_RECIPIENT (Protocol): Protocol is Email/SMTP.
  • OVR_EXCEPTION_INTERNAL_EMAIL_RECIPIENT (Recipient): Match COMPANY_RECIPIENT.
    All recipients must match.

COMPANY_RECIPIENT is a Reusable Recipient Pattern with the company domain “company.com” listed under the URL Domains section.

I only have one policy group and one policy enabled.

Can you please let me know how to troubleshoot this further?

Thanks,

Ryan

https://www.symantec.com/connect/articles/create-dlp-policy-add-exceptio…

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