You don’t have permission to create an entry in this folder in Outlook [FIX]

A large number of users have reported seeing the message You don’t have permission to create an entry in this folder when trying to change data inside their Microsoft Outlook software.

The circumstances in which this happens are the following: two profiles using different Microsoft Outlook versions created two Microsoft Exchange Server accounts. A folder is created that can be seen by both users, but only one account has permissions to access it and change the information.

This error is caused by Outlook not being able to delete the stored cache when switching between accounts on the same profile. Because the account without permission tried first to access the folder created earlier, that account has momentary ownership of the folder, so the user with permission will see the same message.

In this article, we will explore the best troubleshooting methods to solve this issue. Read on to find out more.

What to do if you don’t have permission to create an entry in Outlook folder?

1. Clear the Outlook cacheOutlook Logo - you don't have permission to create an entry in this folderOutlook Logo - you don't have permission to create an entry in this folder

  1. Save your work and close the Outlook.
  2. Double-click on the Outlook executable file in order to open it again.
  3. This will clear the cache stored in Outlook.
  4. After the restart, make sure to try and access the folder created first with the account that has access to the resource. This will give that user full ownership of the created folder, so no error will appear.

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2. Modify permission levels from admin accountLaptop on desk - YOu don't have permission to create an entry in this folderLaptop on desk - YOu don't have permission to create an entry in this folder

  1. Open Outlook and choose the folder you want to modify permissions to.
  2. Right-click on it and select Properties.
  3. Inside the newly opened window, select the Permissions tab.
  4. Select the user to which you want to give permission to from the list.
  5. Under the Permissions section of the same window -> click the button to activate the drop-down menu -> select permission level (owner, editor, author, etc.)
  6. Click the Apply button.
  7. Check to see if the issue persists.

3. Uninstall and re-install Office 365

  1. Press Win+X keys -> select Apps and features.Apps and features win 10 - you don't have permission to create an entry in this folderApps and features win 10 - you don't have permission to create an entry in this folder
  2. Scroll through the programs list, select Office 365 -> click Uninstall.
  3. Wait for the process to complete.
  4. Go to the Office website -> Sign in.Office 365 website - You don't have permission to create an entry in this folderOffice 365 website - You don't have permission to create an entry in this folder
  5. Install Office 365 by following the on-screen instructions.

You can also uninstall Office by using specialized uninstaller software such as Revo Uninstaller. By using this software, you’ll ensure that Office 365 is completely removed from your PC along with all of its files and registry entries.

In this article, we explored some of the best methods to deal with the permission error in Microsoft Outlook, on Windows 10. Please make sure to follow the steps presented in this list in the order that they were written (from the least to the most complicated), to avoid any unnecessary issues.

Please feel free to let us know if this guide helped you solve your issue, by using the comment section found below.



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You don’t have permission to book this resource error [QUICK FIX]

A number of users have reported seeing the error message You don’t have permission to book this resource whenever they try to book a room (or other assets), by using the Outlook Exchange.

This issue is caused by migrating the room mailbox from an on-premises location to the Outlook Exchange Online service. When the move is performed, the permissions of the server need to be assigned again to avoid this issue.

This error message can cause a lot of confusion, as the initial settings of the local room mailbox seem to be in order at first glance. Even though that is the case, these features become inactive for security reasons. This protects the information stored on the servers from any third-party that wants to extract that information.

For these reasons in this article, we will explore several troubleshooting methods to deal with this issue. Please follow the steps described in this guide closely to avoid any other issues.

How to fix You don’t have permission to book this resource error?

1. Assign corresponding permissions of the room mailbox to your Exchange Online account

  1. Log into the Exchange Admin Center with your administrator account.Microsoft Office 365 admin - You don't have permission to book this resourceMicrosoft Office 365 admin - You don't have permission to book this resource
  2. Navigate to Recipient -> Resources.Microsoft Office 365 admin - You don't have permission to book this resourceMicrosoft Office 365 admin - You don't have permission to book this resource
  3. Double-click the room mailbox.
  4. Inside the pop-up window that appears, select Mailbox Delegations.
  5. Add your administrator account inside the Full Access blank space.
  6. Click on the Save button.
  7. Open Room Mailbox again and check to see if the issue persists.

Note: It is recommended that when performing these above steps, you use a private browsing session. Press CTRL+SHIFT+P for Mozilla Firefox, Microsoft Edge, and Internet Explorer. For Google Chrome press CTRL+SHIFT+N.

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2. Add your account to Open Room MailboxExchangeOnline - You don't have permission to book this resourceExchangeOnline - You don't have permission to book this resource

  1. Log into your Open Room mailbox account.
  2. Select Options -> Resource Schedule page -> Add your account to the list.
  3. Inside your Outlook (with admin access) -> right-click Calendar -> select Data Properties.
  4. Inside the Permissions tab -> add the users with the appropriate access level -> click Save.Microsoft Office permissions - you don't have permission to book this resourceMicrosoft Office permissions - you don't have permission to book this resource
  5. Try to see if the issue persists.

Another possible reason for this error message could be caused by users trying to book rooms with 1 year before the preset time limit. This information can be checked by going to Portal ->Exchance -> Recipients -> Calendar -> Edit booking options.

In this article we explored a quick fix for the error You don’t have permission to book this resource when trying to reserve a room or other assets on Exchange Online.

Because this issue is caused by porting the data storage from local to cloud, the problem can be fixed by re-allowing the access for each of the users inside your Microsoft Exchange Admin Center.

Please feel free to let us know if this guide helped you solved your problem, by using the comment section found below.



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Symantec Cloud Hosted Endpoint Email Alert information

I need a solution

Hey there, we have quite a number of customer’s each who have their own subscription to the symantec Endpoint Protection Small Business Edition – Hosted Endpoint / Cloud symantec a/v product.

Any of the email alerts about blocked files/sites, viruses, licensing issues, etc go to an email address for the customer but we get them all as they are email aliases on one of our accounts. 

The issue we have, is the emails are all the same and there is no identifying information about what client it is for. The only way to figure it out, unless the computer name happens to indicate which client it is, is to open up the email headers and scroll down and find the “to” field and see the email it was sent to.

Is there a way to just embed the customer and contact name inside the email that is sent out? This seems like such a small thing, yet it’s huge for us. I am including a sample email screenshot to show you what we see, and with a generic name there is no way to know who this is for without wasting time trying to figure it out.




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ATP Cynic maximum hold time

I do not need a solution (just sharing information)

Hi, Can anyone share the experience of using email Cynic scan?

The maximum hold time is 20 minutes. Have you seen email is delayed in deliverance due to to?

How long the scan could take if an attachment is less than 50 MB?

Does this scan cause a lot of false positives?




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Email Recipient Exception Not Working

I need a solution

I followed the instructions at the URL below, but I am not able to exclude emails sent only to users on my internal domain.   This is on 15.5 with an endpoint running the Outlook client (Office 365 ProPlus).  The test emails I sent to myself are detected, although I have the following listed under Policy List > Configure Policy > Detection tab > Exceptions:

    All recipients must match.

COMPANY_RECIPIENT is a Reusable Recipient Pattern with the company domain “” listed under the URL Domains section.

I only have one policy group and one policy enabled.

Can you please let me know how to troubleshoot this further?






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ip removal from Symantec blacklist

I need a solution

Dear Sirs,

Our company is currently unable to send any emails to hotmail or outlook. We do not send spam or mass emails.

Please note we have two Internets in case of bad service on either one, our IP’s are:

Both of these IP’s are currently blocked.

We are virus free, we do not send spam.

Please can you solve this asap as we are unable to operate with our email blocked.



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Create a Client User

Requirements to Create a Client Creation Steps
Create Client by adding to a folder Resend Welcome Email
Guide for Clients Employees vs Clients Delete a User

Requirements to create a Client User

  • An Employee user
  • The manage client users permission
  • Changing a client email address or deleting a client user from the system both require the manage employee users permission.

Create a Client

First, head to People > Manage Users Home or Browse Clients. Click Create Client.

User-added image

Enter your user’s email address, first name and last name. (Company is optional). If you wish to add additional users, click Add another. When adding multiple users at Step 1, those users must all be given the same permissions and folder access later in the creation process.

By default, new client users are prompted to create a new password when they sign in to ShareFile for the first time. If you do not want your client to be able to set their own password, do not notify users they have been added to the account until after you have navigated to your user’s profile page and updated their Change Password permission.

User-added image

Next, you can assign folders to your user, as well as add the user to Distribution Groups. You may also copy folder permissions from an existing user to your new one – using Copy Folder Access will only copy folder permissions, not account permissions.

User-added image

Create a Client (Folder Access Menu)

You can also create a new client user from the Add People to Folder menu. A client user is created if you add an individual to a folder that is not currently a member of your account.

  1. Click on the name of the folder where you would like to grant the new user access.
  2. Access the People on this Folder tab or folder access menu.
  3. Click the Add People to Folder button.
  4. Click Create New User to add a new client user to your account with access to this specific folder.
  5. The user’s email address, first name and last name are required. The user will be created as a Client User and added to the list of users in the pane on the left.
  6. Check the “Notify Added Users” option in the bottom right.
  7. Save changes. Your user will receive an email notification that they have been added to the folder and must activate their account.
User-added image

When adding a client user through Folder Access, your new client user receives the following email notification:

User-added image

For updating user permissions after they have been added to a folder, see Folder Permissions.

Resend a Client Activation Link

When a user is added to ShareFile, they are provided an activation link (by email or by a link generated and delivered by the creator). If the newly created user does not access that activation link within 30 days, a new activation link must be sent. When resending an activation link, the previous activation link is deactivated.

To resend the Welcome Email containing the activation link:

  1. People > Resend Welcome Emails
  2. Enter your user’s email address or name to add them to the To field, or select them from the Address Book.
  3. Customize your email message as needed
  4. Click Send

User-added image


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Change ShareFile Email Address

Change ShareFile Email Address (or add a secondary)

First, Navigate to Settings > Personal Settings > Edit Profile.

Click Add Alternate Email and enter the desired email address.

ShareFile will send it a confirmation email containing an activation link. In order to use the alternate email address or make it your primary email address, you must click the activation link in the confirmation email. If you did not receive the confirmation email, or your activation link is expired, return to the Add/Edit Email Address section and click the Send Confirmation Email link to resend the confirmation email.

Once you have clicked the activation link, sign back into your account. This is a great chance to use the new email address you just verified.

Return to Personal Settings > Edit Profileand clickClick Make Primary to the right of the email address.

Note:- Refer CTX247727- Change ShareFile Time Zone , to know the process of changing the time zone in ShareFile


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Signing Up for a Right Signature 4 Trial

Anyone with a valid email address may sign up for a free trial from

A trial will last for 14 daysor until 5 documents are sent out, whichever comes first. The trial period and document limit cannot be extended.

User-added image

You will be asked for a company name and phone number as soon as you proceed.

This will create a brand new account, even if you already have a ShareFile account under this same email address. If you would like a trial connected to your ShareFile account, then please contact our Sales team.

User-added image

Please agree to the Terms of Use and Privacy Policy. In order to send a document you will need to verify your email address.

User-added image

Click the verification link in the email sent to the email address to create a password for the trial account.

User-added image

All features are available on the trial, except for API and KBA. No more than 5 templates can be created in a trial account.


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How To Add or Remove User Licenses From Your ShareFile Account


Enterprise customers, please contact your Sales Rep to purchase additional licenses.

When users are added to your ShareFile account, the system will use their email extension to determine if it is required that the user be added as an employee user. Generally, any user added to the ShareFile account that has the same email extension as the account creator will be added as an employee user. For example, if the ShareFile account creator’s email address is, any user added to the ShareFile account with the email extension would be created as an employee user.

Strict Employee Licensing and Company Email Address

By default, you cannot create a client user with the same email suffix as your company (ex: This is designed to prevent accounts from circumventing employee licensing requirements.

When a user attempts to create a client user with an employee company email, they will be prompted to send a request to an Admin on the account to create the user as an employee.

Admins will receive an email notification that allows them to review and/or approve the user creation request.

User-added image

Do my employees have to have my company’s email?

No. You are able to create an employee user with any email address extension.

Does disabling a user free up an employee license?

No. In order to regain the license for that user, the user must be deleted from the system.

Need more licenses?

For more information regarding ShareFile licenses, features and plan requirements, please consult the ShareFile Pricing page.


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