Outlook Web Access was unable to initialize..A base theme could not be found. The base theme must be in a folder with the name “%1”.

Details
Product: Exchange
Event ID: 26
Source: MSExchange OWA
Version: 8.0
Symbolic Name: NoBaseTheme
Message: Outlook Web Access was unable to initialize..A base theme could not be found. The base theme must be in a folder with the name “%1”.
   
Explanation

This Error event indicates that Microsoft® Office Outlook® Web Access did not initialize because the Outlook Web Access base themes folder referenced in the event description does not exist. The base folder contains images and cascading style sheets that are used to control the default appearance of Outlook Web Access for your organization. The base folder is also used by other custom Outlook Web Access themes if they are installed. By default, the base folder is located in C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\<version> hemes\.

   
User Action

To resolve the error, replace the base folder and its contents with the files and folders that are located on the Microsoft Exchange Server 2007 DVD. By default, the base folder is located in the \Setup\ServerRoles\ClientAccess\owa\version hemes folder of the Exchange 2007 DVD.

For more information about Outlook Web Access themes, see How to Create a Theme for Outlook Web Access.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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Outlook Web Access was unable to initialize.File “%1” in theme folder “%2” could not be parsed. There was an error parsing the XML file. Line “%3”, Position “%4”.

Details
Product: Exchange
Event ID: 25
Source: MSExchange OWA
Version: 8.0
Symbolic Name: ThemeInfoErrorParsingXml
Message: Outlook Web Access was unable to initialize.File “%1” in theme folder “%2” could not be parsed. There was an error parsing the XML file. Line “%3”, Position “%4”.
   
Explanation

This Error event indicates that Microsoft® Office Outlook® Web Access did not initialize because the system could not correctly parse the XML file referenced in the event description. The event may occur if any of the following conditions is true:

  • The file is corrupted.

  • The file contains invalid format or entries that are not allowed by Outlook Web Access themes.

   
User Action

To resolve the error, follow these steps:

  • Replace the themes folder and the default subfolders with the files and folders that are located on the Microsoft Exchange Server 2007 DVD. By default, those files and folders are located in the \Setup\ServerRoles\ClientAccess\owa\version\ folder of the Exchange 2007 DVD.

  • If a custom Outlook Web Access theme is used, re-create all the files that are associated with the custom theme.

  • Make sure that the entries and format that are used in the custom themes files, such as themeinfo.xml, is correct.

For more information about Outlook Web Access themes, see How to Create a Theme for Outlook Web Access.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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Outlook Web Access did not initialize.File %1 in theme folder %2 was not parsed. The attribute %3 is empty. Line %4, Position %5.

Details
Product: Exchange
Event ID: 21
Source: MSExchange OWA
Version: 8.0
Symbolic Name: ThemeInfoEmptyAttribute
Message: Outlook Web Access did not initialize.File %1 in theme folder %2 was not parsed. The attribute %3 is empty. Line %4, Position %5.
   
Explanation

This Error event indicates that Microsoft® Office Outlook® Web Access did not initialize. This event may occur if the following conditions are true:

  • The Outlook Web Access themeinfo.xml file that is stored in the theme folder referenced in the event description contains an XML attribute such as “displayname.”

  • No value is specified for this attribute.

The default location of the themes folder is C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\<version>\.

   
User Action

To resolve the error, follow these steps:

  • Replace the themes folder and the default subfolders with the files and folders that are located on the Microsoft Exchange Server 2007 DVD. By default, those files and folders are located in the \Setup\ServerRoles\ClientAccess\owa\version\ folder of the Exchange 2007 DVD.

  • If a custom Outlook Web Access theme is used, re-create all the files that are associated with the custom theme.

  • Make sure that the attribute referenced in the event description contains a value.

For more information about Outlook Web Access themes, see How to Create a Theme for Outlook Web Access.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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Outlook Web Access did not initialize.File “%1” in theme folder “%2” was not parsed. The XML element “%3” is missing.

Details
Product: Exchange
Event ID: 19
Source: MSExchange OWA
Version: 8.0
Symbolic Name: ThemeInfoExpectedElement
Message: Outlook Web Access did not initialize.File “%1” in theme folder “%2” was not parsed. The XML element “%3” is missing.
   
Explanation

This Error event indicates that Microsoft® Office Outlook® Web Access did not initialize. This event may occur if the following conditions are true:

  • The Outlook Web Access themeinfo.xml file that is stored in the themes folder referenced in the event description contains no contents.

  • The required XML element, “theme,” is missing from the file.

The default location of the themes folder is C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\<version>\.

   
User Action

To resolve the error, follow these steps:

  • Replace the themes folder and the default subfolders with the files and folders that are located on the Microsoft Exchange Server 2007 DVD. By default, those files and folders are located in the \Setup\ServerRoles\ClientAccess\owa\version\ folder of the Exchange 2007 DVD.

  • If a custom Outlook Web Access theme is used, re-create all the files that are associated with the custom theme.

  • Make sure that the themeinfo.xml file contains an XML element called “theme.”

For more information about Outlook Web Access themes, see How to Create a Theme for Outlook Web Access.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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