Customer is unable to send Encrypted Email using the Citrix Files for Outlook plug-in, they receive the following error:
“There was an error sending your message. Invalid Argument EncryptedEmails.Recipient must be specified“.
The ShareFile Outlook Plug-in is now Citrix Files for Outlook. The information presented here applies to the latest version of Citrix Files for Outlook and can be referenced for previous versions of ShareFile Outlook Plug-in. To get the latest version of Citrix Files for Outlook, visit https://dl.sharefile.com/CFO.
Citrix Content Collaboration, the advanced integration layer formerly attributed to ShareFile
NET Framework Incompatible
For best performance, it is recommended that users download the most recent version of the .NET Framework before using the plugin.
Multiple Outlook Profiles or Emails
If you have multiple email addresses connected to the same Outlook client, the ShareFile Outlook Plugin will only send emails with ShareFile attachments via the email address listed as the default under Data Files within the Outlook client Account Settings.
Outlook Plugin and Trend Micro
Trend Micro customers may experience crashing, difficulty accessing the ShareFile Plugin, or a “fading” Outlook ribbon that results in an app crash. This may be due to high CPU usage caused by the Trend Micro Security program. Click here for information and troubleshooting steps from Trend Micro.
3rd Party Services and Add-Ins
The ShareFile Outlook Plugin is not supported with any 3rd party service or add-in and cannot be guaranteed to function properly when used in conjunction with other add-ins. This includes (but is not limited to) meta-data scrubbers, SmartVault, iTunes, Grammarly, NETDocuments, and other add-ins. If you are using an antivirus program or add-in such as Norton, Kaspersky or McAfee, please take steps to add ShareFile as an exception to your apps. Metadata Scrubbers may interfere with the ShareFile Plugin for Microsoft Outlook. It is recommended that any metadata scrubber add-ons be disabled in order for the ShareFile Plugin to function properly. Likewise, Exchange Alternatives (such as Kerio Connector) are not compatible with the ShareFile Plugin and may block the plugin from functioning correctly. ShareFile recommends disabling these add-ons.
Blank Reading Pane when reloading a remote desktop with Outlook open
To avoid this issue, minimize your Outlook before closing your remote desktop session. To fix this issue, click on another folder or adjust the reading pane size and it will display correctly.
|Microsoft Outlook Version Requirements||
|Basic Install||Authenticate Plugin||Plugin Missing After Installation|
|Admin Installation||Deploy via Registry||Configure a Proxy Server|
To download the plugin, log in to your ShareFile account and click the Apps link in the top navigation bar. Locate Outlook Plugin in the list of apps and click the Download button. Once the installation file has been downloaded, close Microsoft Outlook and run the installation file. This will install the ShareFile Plugin for the currently logged-in user. You must accept the License Agreement to continue installation.
(Please note that the ShareFile Plugin for Microsoft Outlook Versions 3.0 and later installs only for the current logged-in user. If you wish to install the plugin for all users on the PC, please refer to the Administrative Installation section below.)
Once installation is complete, open Microsoft Outlook.
When installing a per-user version of the OLP, the app will be installed in C:UsersUSERNAMEAppDataLocalShareFile
When installing a per-machine version of the OLP, the app will be installed in C:Program Files (or x86)ShareFile
You will be prompted to enter the Email Address and Password associated with your ShareFile account.
If your email address and password are associated with more than one ShareFile account, you will be prompted to select the account you wish to link from a list. If your account is set up to accept company credentials, you will be prompted to enter them at this time.
If your company has deployed ShareFile Restricted Zones and your default zone is a Restricted Zone, then you will be prompted to authenticate with your company credentials into that zone during the configuration of the plugin. If your default zone is not a ShareFile Restricted Zone but you attempt to share a file from a Restricted Zone using the Outlook Plugin, you will also be prompted to authenticate into that zone with your company credentials.
There are two versions of the MSI available:
In order to install the ShareFile plugin for all users on the PC, the appropriate version of the Installation file must be used.
If upgrading from a per-user MSI to an all-user MSI, you must first uninstall the per-user MSI. Click here for instructions on how to perform a per-machine upgrade of the ShareFile Plugin.
The all-users MSI installer does not support the Auto-Update option.
Administrators can automatically default and lock in preferences for the plugin in the Admin section of their ShareFile account, under Power Tools. Click here for information on how to configure defaults.
In an enterprise environment, the IT department can configure the plug-in for deployment through the following registry settings: HKEY_CURRENT_USERSoftwareCitrixShareFileSSO
Note: User will not be required to sign-in to the plugin at first launch if using ADFS, SAML-Integrated, and UserConfigurable0 (refer to the table below).
The following options are available:
* If UserConfigurable = 0 and Method = saml-integrated, Subdomain and ApiCP are required.
|Subdomain (string): ex. ‘widgetco’||Example for if you log into ShareFile at http://widgetco.sharefile.com|
|ApiCP (string): ex. ‘sf-api.com’||If configuring the plugin for use with a ShareFile account on the EU control plane (e.g. https://widgetco.sharefile.eu), please specify “sf-api.eu”|
|AppCP (string): ex. ‘sharefile.com’||If configuring the plugin for use with a ShareFile account on the EU control plane (e.g. https://widgetco.sharefile.eu), please specify “sharefile.eu”|
If you log in to Microsoft Outlook and your ShareFile Plugin appears to be missing, there is a chance your plugin was not installed properly.
To confirm this in Microsoft Outlook: click File, then select Options and navigate to the Add-Ins list. If the ShareFile Plugin is listed as “Inactive”, you may need to enable the plugin manually.
The ShareFile Plugin for Microsoft Outlook must be configured to work with your proxy setup. To do so, close Microsoft Outlook and run ShareFileProxyConfig.exe from C:UsersUSERNAMEAppDataLocalShareFileOutlookPlugin.
If using an outdated version of the plugin, proxy config is located at C:Program Files (x86)ShareFileOutlookPlugin or C:Program FilesShareFileOutlookPlugin.
Adjust your proxy settings, then restart Microsoft Outlook.
If PST file doesn’t open in Outlook then try these methods to fix this problem:
1. Try to open Outlook in Safe mode.
2. Use Scanpst.exe free tool
3. Open Task Manager > Kill any instance of Outlook > Reboot computer
4. Go to Properties of PST file > Click on Unblock option > Open PST file in Outlook
5. For HKEY_CURRENT_USERSoftwareMicrosoftOffice<number>Outlook
(a) Add New / Expandable String Value
(b) Name = ForcePSTPath
(c) Value = <path to PST data folder> (e.g. P:MyDataOutlook )
6. Automated Tool
These 6 methods are very useful to repair corrupt .PST file in Outlook and also fix error “.pst file doesn’t open in Outlook”. Firstly try manual methods if it is not working then try automated tool. There are so many tools available online, I have mentioned few tools in this comment.
1. Could you please explain why there is separate option for Outlook and Lotus email protection when all outgoing & incoming emails could be scanned through ‘Internet Email Auto-Protect’ option? Why has Symantec separated Outlook and Lotus Notes from other email Programs?
2. Does Symantec “Outlook Email Auto-Protect” option scan encrypted emails that are sent on POP3 over SSL? I have read the following article which says that Internet Email Auto-Protect option DOES NOT scan encrypted emails. I want to know if Outlook Auto-protect also behaves the same.
Well Apart from Outlook, most of the users have an account on the Windows 10 mail app. While using the email application users have reported the error 0x85050041. Even if the user is not using the mail, the error still appears when generally using the computer. This disturbs the workflow. So here is the method to resolve Windows 10 Mail App 0x85050041 error code.
Cause of Windows 10 Error Code
When the mail application is not synchronized with email server it gives error message 0x85050041. To fix follow the given steps
Go to Start and then select settings
Go to Apps and then Apps & Features
Select Windows Mail App and then Advanced Option
Under Advanced option, window click on the Repair button
The Window Mail error will be removed
In this way the 0x85050041 error code will be fixed.
Disabled Windows Search Indexing for any outlook items.
1. To resolve this issue, add the following key to the Registry to prevent indexing of any Microsoft Outlook items
Data type: REG_DWORD
Key: SoftwareMicrosoftWindowswindows SearchPreferences
Value name: PreventIndexingOutlook
Value data in Hex: 0x00000001
Restart the Outlook client and Windows Desktop Search Service.
While Outlook is still running, open Control Panel, find Index Options and open it. Then click Modify button and uncheck Microsoft Outlook from the list and click OK.
Enable the below GPO to Prevent Indexing Microsoft Office Outlook.
Computer ConfigurationAdministrative TemplatesWindows ComponentsSearchPrevent Indexing Microsoft Office Outlook.
|Article Number: 499291||Article Version: 3||Article Type: Break Fix|
Avamar Client for Windows
Opening ItemPoint on a newly configured Avamar client, returns a windows error popup message:
This is an Exchange 2013 with Outlook 2007 32 bits installed.
According to Kroll support, this issue is caused by an incompatibility between Exchange 2013 and the current Outlook version installed, in this case, Outlook 32 bits.
In order to resolve this issue:
1) Apply all available service packs to the current installed version of Outlook.
NOTE: ItemPoint 8.1 doesn´t support Outlook 2007.
2) Install another version of Outlook, higher than the current one.
In this particular environment, installing Outlook 2010 32 bits was the solution to taken to get ItemPoint working as expected.
Microsoft Outlook may be the most widely used email service around the globe, but users have come to accept the good with the very bad. Yes, Outlook offers an extensive and exclusive range of features as well as its friendly user experience. But there’s the flip side: User forums are filled with anger over errors that seem to have zero solutions. For this article, we will examine and hopefully resolve perhaps the most common Outlook error: “cannot open your default email folders.” This Outlook error mostly appears when you are trying to open your Outlook profile. It generally happens because of a corrupted OST file or the execution of Outlook in compatibility mode.
OST files are the files that allow users to use Outlook while they are offline. It is actually a synchronized copied element of the accounts saved on your device that enables you to continue to use Outlook even when the program gets disconnected from MS Exchange Server.
These files can become corrupted because of various reasons. Some of the reasons are:
Here’s some ways to begin fixing the problem:
You might have witnessed these errors:
“Cannot open your default email folders. Information store could not be opened,”
“Cannot start Microsoft Outlook. Cannot open the Outlook window. The server is not available. Contact your administrator if this condition persists.”
“Cannot display the folder. File access is denied. You do not have the permission required to access the file C:Usersusernamelocalsettingsapplication datamicrosoftoutlookoutlook.ost”
If you have enabled compatibility mode mistakenly, just disable it. If you haven’t, do not enable it for Outlook. Users typically enable it when they are required to run the troubleshoot compatibility wizard. Also, compatibility mode is not required for any version of Outlook on Vista or Windows 7 or any other Windows OS. This mode is also not needed for any application that is supported on any Windows OS or for recently released applications.
The user can switch off compatibility mode in a 64-bit operating system by following these easy steps:
And in case, you are unable to place the Compatibility tab, follow the following steps:
If this issue is experienced over an Exchange email account that is configured on your Outlook, you can diagnose the error by trying the following steps:
Featured image: Shutterstock
Outlook profile is not being saved and is creating multiple OST files in the UPM user profile store
Outlook OST is being synchronized. Every time user starts Outlook (inside of an ICA dsektop) Outlook prompts to configure the Outlook profile and creates a new OST inside of the user profile (c:users[username]App DataLocalMicrosoftOutlook) adding a index to the OST filename name (e.g. [username@[domain name]# (1), (2), (3), etc
This generates multiples OST copies in the user store AND in the local C:users[username] profile folder
Therefore end user is unable to leverage the configured Outlook OST that was brought from the user store from the previous session