After NetScaler upgrade to release 11.0 build 65.x and above, issues with Microsoft Outlook was observed like frequent disconnections, or not being able to download emails.
Observed in NetScaler 11.0 Builds 65.x, 66.x, 67.x, 68.x
Actions in Outlook, such as sending/receiving mail result in changes to the Outlook search index database. This data is stored in the Windows search index database: Windows.edb.
This is a machine-based file, which means it holds search index data for all users logging onto the machine. If a user launches an Outlook session (or opens Outlook in a desktop session) on a VDA machine that they haven’t access previously or haven’t accessed for a while, the Outlook search index has to be rebuilt in Windows.edb. Outlook searches have to wait until re-indexing finishes. The location of the Windows search index database is typically: C:ProgramDataMicrosoftSearchDataApplicationsWindowsWindows.edb
We can see this design in the image below:
Behavior using VHDX-based Outlook cache and Outlook search index on a user basis
The Profile Management 7.18 release introduced a feature to address these Outlook-related performance challenges.
To explain we’ll use the same user as above, but logging on to a 7.18 version VDA for the first time.
During the Profile Management logon, the user’s Outlook-related search index is split out of the Windows search index database (Windows.edb) and written to a VHDX file created at:
The remote VHDX file is then mounted locally in the user’s local profile at:
From this point, the user has their own profile-based version of the Outlook search index database. Within the Search.vhdx mount-point folder, the Outlook search index database is named < userSID>.edb
The Outlook .OST file is converted into a VHDX file and stored at:
The remote VHDX file is then mounted locally in the user’s local profile at (default):
During the Outlook session, changes to the Outlook search index and Outlook .OST are made directly to their respective VHDX files over SMB.
The feature also requires additional registry settings to be created. Read the Registry Changes section for further information.
When the user logs off the session, both VHDX files are unmounted from the local profile. Because the VHDX files had been mounted over SMB, no synchronization is required at Profile Management logoff. The additional registry settings are synchronized to the user’s profile store (or before if the Active Writeback Registry feature has been enabled).
Feature Enhancements introduced in Citrix Virtual Apps and Desktops 1808
The Profile Management 1808 release Outlook search index feature supports groups explicitly excluded through the Profile Management Excluded Groups policy as well and groups implicitly excluded through the Profile Management Processed Groups policy (see Feature Limitations for further information).
This release also introduced support for Windows 10 1803.
It’s inevitable. You send someone an email in Microsoft Outlook. And then you realize for one reason or another that the message has a mistake or that it shouldn’t have been sent at all. You can fix your error after the fact by recalling a message. Using the recall feature under the right conditions, your previous email is deleted without the recipient ever seeing it. You can also send a replacement message with the correct information.
SEE: How to add a drop-down list to an Excel cell (TechRepublic)
There are some requirements if the recall feature is to work properly. For your recalled message to be deleted, both you and the recipient must have a Microsoft 365 Business account or Microsoft Exchange email account in the same organization, meaning the same Exchange system on the backend. The email must have been delivered to the recipient’s mail server but it must not have been read yet.
However, even if you and the recipient use different email clients or backend systems, or you fail to recall the message before it’s been read, the recall feature can still serve a purpose. Though the initial email won’t be deleted, the recipient receives a follow-up message indicating that you want to recall the previous email. That tells them that your initial email is incorrect or invalid for some reason. You should then follow up your initial email and recall message with another email that contains the right information or corrects the initial one.
SEE: 50 time-saving tips to speed your work in Microsoft Office (free PDF) (TechRepublic)
To try this, open Outlook. Start a new email and address it to the recipient. Send the email (Figure A).
Now, let’s say you notice an error in your email and want to recall it. Open the email from your Sent Items folder. Select the Actions icon and click the option to Recall This Message (Figure B).
The Recall This Message window offers two options. Choosing to “Delete unread copies of this message” tries to remove the message with no follow up. Choosing to “Delete unread copies and replace with a new message” gives you an opportunity to immediately send a follow-up message with the correct information. To learn if the recall succeeds, keep the box checked for “Tell me if recall succeeds or fails for each recipient.” Click OK (Figure C).
If you chose the option to replace with a new message, a new email appears with the text from the original message so you can fix the problem and send the corrected version (Figure D).
If you and the recipient use the same Microsoft 365 Business or Exchange backend environment, then the email should be deleted from the recipient’s inbox automatically. If so, you’ll receive an email indicating that the recall was successful for that particular user.
If you and the recipient use different email clients or backend mail services, the initial email remains in that person’s inbox. A follow-up email then arrives that tells the recipient that you would like to recall the message. You then have to rely on your recipient to ignore or delete the original message in favor of the corrected one (Figure E).
For more information on the different recall scenarios, check out Microsoft’s support page on “Recall or replace an email message that you sent.”
Be your company’s Microsoft insider by reading these Windows and Office tips, tricks, and cheat sheets. Delivered Mondays and Wednesdays
Need Citrix Files for Outlook? Download it here: https://dl.ShareFile.com/CFO
The Citrix Files for Outlook allows Employees (users with Content Collaboration Licenses) to insert links to files, upload and send new files, and request files directly from Microsoft Outlook email messages. Additionally, you can choose to send all attachments or all attachments of a particular size via Citrix Files rather than your internal email server.
NOTE: The Citrix Files for Outlook cannot be used by Client users.
Refer to the Installation of Citrix Files for Outlook article for plugin installation instructions.
Open Outlook. The Citrix Files for Outlook logo will be displayed on the far right on the Outlook tool bar. If the logo displays “Log In”, click on the logo to log in.
Once logged in, Citrix Files for Outlook will be shown in two places in Outlook. The Options button will be available on the main Outlook view.
You can now save an email attachment directly to Citrix with a few clicks. To do so, right-click the attachment in your Outlook message and choose the Save to Citrix option. Use the folder tree to select an upload destination on your account, then click OK. Your file is uploaded to Citrix.
Citrix Files for Outlook is not supported with any 3rd party service or add-in and cannot be guaranteed to function properly when used in conjunction with other add-ins. This includes meta-data scrubbers, SmartVault, iTunes, Grammarly and other add-ins. While frequently encountered add-ins may be specifically mentioned in this article, this article should not be treated as a final list of incompatible add-ins.
Click here for Citrix Files Support Contact Information.
We do not recommend attaching large files (more than 500 MB) from your PC through the plugin. You will have better, more reliable results logging into and using the web application for large file uploads. Once you have uploaded the large file to Citrix, you can then attach these large files to an email message using Attach Files From Citrix.
It is recommended that you follow point 4 above before moving on to create a new profile. Rename the folder that you can’t expand in Outlook. Right-click on the folder and select the Rename option to do so. Take a backup, if you must. If you have taken a backup on the server or in the cloud, delete the profile the below mentioned:
Of course, the Username above and the drive letter should be your corresponding user name and Windows installation drive. Reboot your computer.
Open Outlook and under the Files menu, click on Account Settings > Manage Profiles.
Click on Show Profiles.
Click on Add to begin creating a new profile.
You can now add email accounts to this newly created profile and check if you still get the Cannot expand folder error.
The Outlook email account data is stored in a .PST file if you are using IMAP or POP account. The same is stored in a .OST file if you are using Office 365 or Exchange account. Depending on the email account throwing the Cannot expand folder error in Outlook app, choose one method.
Repair OST File
Open Control Panel and go to User Account > Mail > Show Profiles. Select the profile you are having trouble with and click on Properties below. Now select Data Files in the pop-up that follows.
Select the email account data file and click on Open File Location.
A new window will open with a file name with .OST extension. Delete the file and reboot your computer. Launch Outlook and it will recreate the file automatically.
Repair PST File
The same steps won’t work for .PST file. Press Windows key+R to open the Run prompt. Enter the below file path in case of Office 2016, Office 2019, and Office 365.
C:Program Files (x86)Microsoft OfficerootOffice16
For Outlook 2013:
C:Program Files (x86)Microsoft OfficeOffice15
Double-click the SCANPST.EXE file, which will launch the Microsoft Outlook Inbox Repair experience. I wish there was a direct way of launching it.
Click on Browse on the pop-up that follows.
A new File Explorer window will open. You need to locate the .PST file here and when you find it, click on the Start button.
Select ‘Make a backup of scanned file before repairing’ option to create a backup in case something goes wrong.
Now click on Repair to begin the process.
There are way too many versions of Outlook that Microsoft has released over the years. That makes troubleshooting a bit more difficult. However, we try our best to offer the best workable solutions. If you have found another way to solve the Cannot open folder error in the Outlook app, let us know in the comments below.
Next up:Using Microsoft Outlook on your smartphone? Here are 9 cool Outlook tips and tricks for Android and iOS.
Last updated on 29 Feb, 2020
Read NextTop 9 Outlook Email Tips and Tricks for iOS and AndroidAlso See#email #Microsoft
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Email services with a bright design and many new features appear almost every day. However, none of them could replace Outlook or at least compete with it. You can only come to terms with this. The secret to the popularity of the service is that it is part of the Microsoft Office suite, intuitive and straightforward. Besides, only Outlook allows you to take full advantage of the many features of Microsoft Exchange Server.
Of course, Outlook is not only mail but also a diary, calendar, notes, and messages. Almost all human life is stored in one encrypted file. Therefore, it’s not very good if, when you try to enter the mail client, such a message pops up: 0x8004010F: Outlook data file cannot be accessed.
No panic! We will try to find out what happened to the mail. Most likely, it’s not too late to save it.
Spoiler: I’m not particularly eager to look in the answers, but if someone is in a hurry, the Recovery Toolbox for Outlook which is very useful in such situations, saved me.
The appearance of the 0x8004010F error means that the Outlook file that stores all the mail is damaged or lost. Gone with the spring wind? It doesn’t matter what happened. You can quickly recover lost mailings if you use a server with IMAP protocol support (Exchange Server, Office365, Gmail, Mail.ru, and the like).
How does it work? The server automatically saves a copy of the file stored on the hard disk; therefore, at any time, we can access the lost data. To do this, you need to abandon the local file that has stopped responding and create a new one using the unique Outlook tool.
Very similar to syncing local data with the cloud, right? Specialized knowledge for recovery is not needed, and the process itself consists of six easy steps-further details.
If everything went well, you would get access to the lost mail. Exhale and go to check the mailing list. If not, then with a nasty sound this window will pop up:
This popup often happens. Try disabling any programs that could affect the recovery process and carry out the procedure from the very beginning. However, the chances of success tend to zero. Mail is not available on the remote server, which is possible, for example, if Outlook uses the POP3 protocol, and all mailings are stored in one local file.
No need to worry. Even after recovery using the server failed, options remain. First, check the Windows settings; there is a chance that they cause the failure. You may not have permission to access the local Outlook file, and this will lead to an error. To configure access rights, do the following:
1. Launch Windows Explorer.
2. Select the desired PST file. If its location is unknown, you can find the file using the same explorer, for this, enter in the window: “*.pst” (without quotes).
3. Right-click on the file.
4. Go to Properties.
5. Uncheck the box next to Read Only.
6. Click on the Security tab.
7. In the “Groups and Users” menu, you need to select the account under which you are logged in.
8. Make sure that all permissions (except for Special Permissions) are checked.
9. Confirm changes by clicking OK.
Permissions configured, but file still unavailable? So, let’s move on. Unfortunately, there are not many options left. The only thing that remains after you tried to restore mail from the server and set the correct system settings is to restore from a backup or other backup mail, PC. Or you can try to repair the damaged file using special programs and services.
Please take care of backup in advance-restore mail and forget about the error with the code 0x8004010F: Outlook data file cannot be accessed for a long time. If there is no backup, then you need to look for a unique tool. The good news: one of the most popular PST file recovery software is already on your computer.
We are talking about the Inbox Repair Tool, which comes with the office suite. The tool is easy to use and, importantly, completely free, you need to look for it here:
Unfortunately, the free tool does not always work, but the Inbox Repair Tool does not take much time either. It makes sense first to try to solve the problem with its help. If it did not work out, we would look for other options, in any case, you need to return the email.
The online recovery and conversion services for Outlook databases give good chances, but you have to pay for the pleasure. There are a large number of such sites, ones of the most popular: https://outlook.recoverytoolbox.com/online/
The whole process takes five minutes to lose:
If everything is done correctly, and it could not be otherwise, you will receive a link to the corrected file. The cost of the service usually does not exceed ten dollars for one file up to 1 GB in size. The only question is security.
If you are not satisfied that someone unknown will get access to your personal data-bank card numbers, passwords from social networks, family photos-it is better to choose a method that is not related to sending mail to a remote server. For example, install a particular program.
A convenient and inexpensive tool, you can download it from the link: https://outlook.recoverytoolbox.com/outlook-data-file-cannot-be-accessed.html The program does not require connection with third-party sites. Therefore there are no privacy problems when using Recovery Toolbox for Outlook. It’s easy with which to work. The developers made sure that you can proceed immediately after installation. Before you begin, it is recommended that you backup an important file.
In such a simple way, you not only protect yourself from surprises, but you can also check the system. If a Windows error pops up during the copy process, you must format or change the hard drive, and then reinstall the system. To not have a disaster again, in the future, do not forget to backup the operating system. The backup will save you nerves and improve digestion.
Recovery Toolbox for Outlook performs well in recovering Outlook accounts after error 8004010F. What do we have to do:
1. Download and install the tool from the official website: https://outlook.recoverytoolbox.com/outlook-data-file-cannot-be-accessed.html
2. Run the installed program.
3. Find the file we need on disk.
4. Left-click on Recovery Mode.
5. Select the folder with the Outlook files.
6. Replace the damaged file with the corrected.
Note! In the latest versions of Outlook, you can replace the file either by manually moving it to the Outlook folder or by using the program method, which needs to be done like this:
1) Select the item File/Details
2) Click Account Settings
3) Select Data Files
4) Select a damaged file from the list
5) Click Open file location…
That’s all. Next, we need to delete the old file, otherwise sooner or later, errors will pop up.
Now it remains only to test the work of Outlook. If everything is done according to the instructions, error 0x8004010F: Outlook data file cannot be accessed will not bother you for a long time. Otherwise, reread the article and try to figure out what exactly was done wrong. I hope this little setback did not stop you halfway.
Remember that you can always contact Recovery Toolbox for Outlook support. Experienced specialists will help you. Of course, only if you use the licensed version of the program or pay for the work of the online service.
On this, I say goodbye to you and wish you good luck.
The ShareFile Outlook Plug-in is now Citrix Files for Outlook. The information presented here applies to the latest version of Citrix Files for Outlook and can be referenced for previous versions of ShareFile Outlook Plug-in. To get the latest version of Citrix Files for Outlook, visit https://dl.sharefile.com/CFO.
Citrix Content Collaboration, the advanced integration layer formerly attributed to ShareFile
NET Framework Incompatible
For best performance, it is recommended that users download the most recent version of the .NET Framework before using the plugin.
Multiple Outlook Profiles or Emails
If you have multiple email addresses connected to the same Outlook client, the ShareFile Outlook Plugin will only send emails with ShareFile attachments via the email address listed as the default under Data Files within the Outlook client Account Settings.
Outlook Plugin and Trend Micro
Trend Micro customers may experience crashing, difficulty accessing the ShareFile Plugin, or a “fading” Outlook ribbon that results in an app crash. This may be due to high CPU usage caused by the Trend Micro Security program. Click here for information and troubleshooting steps from Trend Micro.
3rd Party Services and Add-Ins
The ShareFile Outlook Plugin is not supported with any 3rd party service or add-in and cannot be guaranteed to function properly when used in conjunction with other add-ins. This includes (but is not limited to) meta-data scrubbers, SmartVault, iTunes, Grammarly, NETDocuments, and other add-ins. If you are using an antivirus program or add-in such as Norton, Kaspersky or McAfee, please take steps to add ShareFile as an exception to your apps. Metadata Scrubbers may interfere with the ShareFile Plugin for Microsoft Outlook. It is recommended that any metadata scrubber add-ons be disabled in order for the ShareFile Plugin to function properly. Likewise, Exchange Alternatives (such as Kerio Connector) are not compatible with the ShareFile Plugin and may block the plugin from functioning correctly. ShareFile recommends disabling these add-ons.
Blank Reading Pane when reloading a remote desktop with Outlook open
To avoid this issue, minimize your Outlook before closing your remote desktop session. To fix this issue, click on another folder or adjust the reading pane size and it will display correctly.
|Microsoft Outlook Version Requirements||
|Basic Install||Authenticate Plugin||Plugin Missing After Installation|
|Admin Installation||Deploy via Registry||Configure a Proxy Server|
To download the plugin, log in to your ShareFile account and click the Apps link in the top navigation bar. Locate Outlook Plugin in the list of apps and click the Download button. Once the installation file has been downloaded, close Microsoft Outlook and run the installation file. This will install the ShareFile Plugin for the currently logged-in user. You must accept the License Agreement to continue installation.
(Please note that the ShareFile Plugin for Microsoft Outlook Versions 3.0 and later installs only for the current logged-in user. If you wish to install the plugin for all users on the PC, please refer to the Administrative Installation section below.)
Once installation is complete, open Microsoft Outlook.
When installing a per-user version of the OLP, the app will be installed in C:UsersUSERNAMEAppDataLocalShareFile
When installing a per-machine version of the OLP, the app will be installed in C:Program Files (or x86)ShareFile
You will be prompted to enter the Email Address and Password associated with your ShareFile account.
If your email address and password are associated with more than one ShareFile account, you will be prompted to select the account you wish to link from a list. If your account is set up to accept company credentials, you will be prompted to enter them at this time.
If your company has deployed ShareFile Restricted Zones and your default zone is a Restricted Zone, then you will be prompted to authenticate with your company credentials into that zone during the configuration of the plugin. If your default zone is not a ShareFile Restricted Zone but you attempt to share a file from a Restricted Zone using the Outlook Plugin, you will also be prompted to authenticate into that zone with your company credentials.
There are two versions of the MSI available:
In order to install the ShareFile plugin for all users on the PC, the appropriate version of the Installation file must be used.
If upgrading from a per-user MSI to an all-user MSI, you must first uninstall the per-user MSI. Click here for instructions on how to perform a per-machine upgrade of the ShareFile Plugin.
The all-users MSI installer does not support the Auto-Update option.
Administrators can automatically default and lock in preferences for the plugin in the Admin section of their ShareFile account, under Power Tools. Click here for information on how to configure defaults.
In an enterprise environment, the IT department can configure the plug-in for deployment through the following registry settings: HKEY_CURRENT_USERSoftwareCitrixShareFileSSO
Note: User will not be required to sign-in to the plugin at first launch if using ADFS, SAML-Integrated, and UserConfigurable0 (refer to the table below).
The following options are available:
* If UserConfigurable = 0 and Method = saml-integrated, Subdomain and ApiCP are required.
|Subdomain (string): ex. ‘widgetco’||Example for if you log into ShareFile at http://widgetco.sharefile.com|
|ApiCP (string): ex. ‘sf-api.com’||If configuring the plugin for use with a ShareFile account on the EU control plane (e.g. https://widgetco.sharefile.eu), please specify “sf-api.eu”|
|AppCP (string): ex. ‘sharefile.com’||If configuring the plugin for use with a ShareFile account on the EU control plane (e.g. https://widgetco.sharefile.eu), please specify “sharefile.eu”|
If you log in to Microsoft Outlook and your ShareFile Plugin appears to be missing, there is a chance your plugin was not installed properly.
To confirm this in Microsoft Outlook: click File, then select Options and navigate to the Add-Ins list. If the ShareFile Plugin is listed as “Inactive”, you may need to enable the plugin manually.
The ShareFile Plugin for Microsoft Outlook must be configured to work with your proxy setup. To do so, close Microsoft Outlook and run ShareFileProxyConfig.exe from C:UsersUSERNAMEAppDataLocalShareFileOutlookPlugin.
If using an outdated version of the plugin, proxy config is located at C:Program Files (x86)ShareFileOutlookPlugin or C:Program FilesShareFileOutlookPlugin.
Adjust your proxy settings, then restart Microsoft Outlook.
NOTE: Refer to CTX237023 for the Citrix Files for Outlook Plugin User Guide.
The ShareFile Outlook Plug-in is now Citrix Files for Outlook. The information presented here applies to the latest version of Citrix Files for Outlook and can be referenced for previous versions of ShareFile Outlook Plug-in. To get the latest version of Citrix Files for Outlook, visit https://dl.sharefile.com/CFO
When installing a per-user version of the Citrix Files for Outlook, the app will be installed in C:UsersUSERNAMEAppDataLocalCitrixCitrix Files for Outlook
Once installation is complete, open Microsoft Outlook.
The Citrix Files for Outlook logo will appear on the far right side of the Outlook tool bar. Click on the logo to log in.
Enter the Email Address and Password associated with your Citrix Workspace account and click Sign In.
NOTE: If your email address and password are associated with more than one account, you will be prompted to select the account you wish to link from a list. If your account is set up to accept company credentials, you will be prompted to enter them at this time.
If your company has deployed Restricted Zones and your default zone is a Restricted Zone, then you will be prompted to authenticate with your company credentials into that zone during the configuration of the plugin. If your default zone is not a Restricted Zone but you attempt to share a file from a Restricted Zone using the Outlook Plugin, you will also be prompted to authenticate into that zone with your company credentials.
Citrix Files for Outlook requires a Content Collaboration License.
Hi there Re this product: https://support.symantec.com/us/en/article.howto12… The Symantec Report Email button is deployed to Outlook (1808, 1902, 1908) via the O365 Admin Centre. On Outlook – any above version – on Windows 7, works perfectly. Same on Windows 10 1909. But on Windows 10 1809 it errors out and no notification appears. I’m very new to Symantec products, hoping someone can point me to where the security is to manage this Report Email button. It’s only on Windows 10 1809 it fails to function, and we can’t find anything in group policy which might be blocking this. Can anyone advise? Thanks John