You don’t have permission to book this resource error [QUICK FIX]

A number of users have reported seeing the error message You don’t have permission to book this resource whenever they try to book a room (or other assets), by using the Outlook Exchange.

This issue is caused by migrating the room mailbox from an on-premises location to the Outlook Exchange Online service. When the move is performed, the permissions of the server need to be assigned again to avoid this issue.

This error message can cause a lot of confusion, as the initial settings of the local room mailbox seem to be in order at first glance. Even though that is the case, these features become inactive for security reasons. This protects the information stored on the servers from any third-party that wants to extract that information.

For these reasons in this article, we will explore several troubleshooting methods to deal with this issue. Please follow the steps described in this guide closely to avoid any other issues.

How to fix You don’t have permission to book this resource error?

1. Assign corresponding permissions of the room mailbox to your Exchange Online account

  1. Log into the Exchange Admin Center with your administrator account.Microsoft Office 365 admin - You don't have permission to book this resourceMicrosoft Office 365 admin - You don't have permission to book this resource
  2. Navigate to Recipient -> Resources.Microsoft Office 365 admin - You don't have permission to book this resourceMicrosoft Office 365 admin - You don't have permission to book this resource
  3. Double-click the room mailbox.
  4. Inside the pop-up window that appears, select Mailbox Delegations.
  5. Add your administrator account inside the Full Access blank space.
  6. Click on the Save button.
  7. Open Room Mailbox again and check to see if the issue persists.

Note: It is recommended that when performing these above steps, you use a private browsing session. Press CTRL+SHIFT+P for Mozilla Firefox, Microsoft Edge, and Internet Explorer. For Google Chrome press CTRL+SHIFT+N.


Send emails like a pro with these great email clients!



2. Add your account to Open Room MailboxExchangeOnline - You don't have permission to book this resourceExchangeOnline - You don't have permission to book this resource

  1. Log into your Open Room mailbox account.
  2. Select Options -> Resource Schedule page -> Add your account to the list.
  3. Inside your Outlook (with admin access) -> right-click Calendar -> select Data Properties.
  4. Inside the Permissions tab -> add the users with the appropriate access level -> click Save.Microsoft Office permissions - you don't have permission to book this resourceMicrosoft Office permissions - you don't have permission to book this resource
  5. Try to see if the issue persists.

Another possible reason for this error message could be caused by users trying to book rooms with 1 year before the preset time limit. This information can be checked by going to Portal ->Exchance -> Recipients -> Calendar -> Edit booking options.

In this article we explored a quick fix for the error You don’t have permission to book this resource when trying to reserve a room or other assets on Exchange Online.

Because this issue is caused by porting the data storage from local to cloud, the problem can be fixed by re-allowing the access for each of the users inside your Microsoft Exchange Admin Center.

Please feel free to let us know if this guide helped you solved your problem, by using the comment section found below.

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ShareFile Quotas

Enable Account-Wide Quota

  1. Navigate Admin Settings > Advanced Preferences > File Settings > Storage Quota toselect the option to enable this feature and choose what you wish the account-wide default quota to be. This number must be a whole number and may not be smaller than 1 GB.
  2. Check the box for Prohibit users from exceeding storage limit if you want uploads to be disabled.
  3. Save changes.
At any point you may come back to this section to change the account’s default quota.
User-added image

Set a User’s Quota

While all employee user’s will automatically be set to the default account-wide quota, it is possible to specify a unique quota for a user.

  1. Navigate People > Manage Users to browse or search users and use the Manage icon to open their profile page.
  2. The user’s individual quota can be set in the File and Folder Management section. This number must be a whole number and may not be smaller than 1 GB.
User-added image

Checking your storage

Storage Used is indicated at the bottom of the Personal Folders and File Box sections of your account.



What happens when I reach my quota?

When you have reached 90% of your allotted storage quota, you will receive daily emails that you are nearing your quota limit. You will continue to receive daily emails until you lower your storage usage below 90% of your storage quota, or a ShareFile administrator raises your quota. If you have exceeded your quota, you will receive in-app notification when you log in to your ShareFile site warning that you have exceeded your allotted storage quota.

If the setting to prohibit users from exceeding storage limit is enabled by the administrator, users will also have uploads disabled on:

  1. Web
  2. Citrix Files for Windows 4.3 or later
  3. Citrix Files for Android 7.3 or later
  4. Citrix Files for Outlook 6.2 or later
  5. Citrix Files for Mac 4.3 or later
  6. Citrix Files for iOS 7.6 or later

Users over quota will be required to deleted access files until they are no longer over their storage limit, at which point their ability to upload will be restored.

Web Notifications

Users will be presented with a warning icon in the left navigation panel next to their Personal Folders and File Box. They will also be presented with a warning message when file uploads fail. Certain functions listed below that increase the user’s storage will also be unavailable in the interface.

User-added image
Citrix Files Notifications

Users will also be presented with a warning message when file uploads fail. Certain functions listed below that increase the user’s storage will also be unavailable in the interface.

User-added image

Mobile Notifications

When a file upload fails due to being over quota, those files will remain in their queue until below quota. The error message will be presented for each file in queue that failed to upload due to being over quota.

Unsupported Tools

The tools listed below will not prohibit upload functions and will allow users to exceed their storage quota. We recommend account administrators disable all unsupported tools listed below.

  • Desktop for Windows
  • Desktop for Mac
  • Sync
  • DriveMapper
  • ShareFile for Outlook
  • ShareFile for Gmail
  • Citrix Files for Gmail

Storage Not Counted Against Quota

  • Root-level shared folders – You may remove a user’s ability to create root-level shared folders in the user’s profile page under User Access > Files and Folder > Create root-level folders in Shared Folders.
  • Recycle bin

Upload Functions Disabled While Over Quota

  • File upload
  • Restore file
  • Copy file
  • Move file
  • Share a local file
  • Request a link
  • Create document, spreadsheet, and presentation

Uploads Permitted While Over Quota

  • Existing request a links
  • Connector shares
  • Encrypted email replies
  • Recurring auto-generated reports
  • Workflows & E-signatures
  • Co-editing file versions
  • Third-party API calls
  • Folder reassignment
  • Migration tool
Disclaimer

To the extent Customer subscribes to a Citrix ShareFile plan with unlimited cloud storage, Customer shall be entitled to 1TB of storage per User with the ability to increase upon request for reasonable use as intended hereunder.

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Citrix Profile Management: VHDX-based Outlook cache and Outlook search index on a user basis.


Behaviour prior to Profile Management 7.18

There have been two Outlook-related performance challenges with Citrix Profile Management.

To best explain, we’ll take a user that has an existing Profile Management 7.17 profile and launches published Outlook (or opens Outlook in a desktop session). Outlook has been configured to use the Outlook .OST cache. The location of the file is typically:

C:Users<user>AppDataLocalMicrosoftOutlook<email address>.OST

In Outlook cached mode, the OST file can be very large, so there is a significant overhead if the OST file is part of Profile Management logon/logoff synchronization.

Actions in Outlook, such as sending/receiving mail result in changes to the Outlook search index database. This data is stored in the Windows search index database: Windows.edb.

This is a machine-based file, which means it holds search index data for all users logging onto the machine. If a user launches an Outlook session (or opens Outlook in a desktop session) on a VDA machine that they haven’t access previously or haven’t accessed for a while, the Outlook search index has to be rebuilt in Windows.edb. Outlook searches have to wait until re-indexing finishes. The location of the Windows search index database is typically: C:ProgramDataMicrosoftSearchDataApplicationsWindowsWindows.edb

We can see this design in the image below:

User-added image

Behavior using VHDX-based Outlook cache and Outlook search index on a user basis

The Profile Management 7.18 release introduced a feature to address these Outlook-related performance challenges.

To explain we’ll use the same user as above, but logging on to a 7.18 version VDA for the first time.

During the Profile Management logon, the user’s Outlook-related search index is split out of the Windows search index database (Windows.edb) and written to a VHDX file created at:

PathToUserStore<User_information>VHD<Platform>OutlookSearchIndex.vhdx

The remote VHDX file is then mounted locally in the user’s local profile at:

C:Users<user>AppDataRoamingCitrixSearch.vhdx

From this point, the user has their own profile-based version of the Outlook search index database. Within the Search.vhdx mount-point folder, the Outlook search index database is named < userSID>.edb

The Outlook .OST file is converted into a VHDX file and stored at:

PathToUserStore<User_information>VHD<Platform> OutlookOST.vhdx

The remote VHDX file is then mounted locally in the user’s local profile at (default):

C:Users<user>AppDataLocalMicrosoftOutlook.vhdx

During the Outlook session, changes to the Outlook search index and Outlook .OST are made directly to their respective VHDX files over SMB.

The feature also requires additional registry settings to be created. Read the Registry Changes section for further information.

When the user logs off the session, both VHDX files are unmounted from the local profile. Because the VHDX files had been mounted over SMB, no synchronization is required at Profile Management logoff. The additional registry settings are synchronized to the user’s profile store (or before if the Active Writeback Registry feature has been enabled).

Feature Enhancements introduced in Citrix Virtual Apps and Desktops 1808

The Profile Management 1808 release Outlook search index feature supports groups explicitly excluded through the Profile Management Excluded Groups policy as well and groups implicitly excluded through the Profile Management Processed Groups policy (see Feature Limitations for further information).

This release also introduced support for Windows 10 1803.

Feature Limitations

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Re: Repair corrupt .pst file in Outlook

If PST file doesn’t open in Outlook then try these methods to fix this problem:

1. Try to open Outlook in Safe mode.

2. Use Scanpst.exe free tool

3. Open Task Manager > Kill any instance of Outlook > Reboot computer

4. Go to Properties of PST file > Click on Unblock option > Open PST file in Outlook

5. For HKEY_CURRENT_USERSoftwareMicrosoftOffice<number>Outlook

(a) Add New / Expandable String Value

(b) Name = ForcePSTPath

(c) Value = <path to PST data folder> (e.g. P:MyDataOutlook )

6. Automated Tool

These 6 methods are very useful to repair corrupt .PST file in Outlook and also fix error “.pst file doesn’t open in Outlook”. Firstly try manual methods if it is not working then try automated tool. There are so many tools available online, I have mentioned few tools in this comment.

https://www.softwaresuggest.com/us/stellar-phoenix-outlook-repair

https://www.stellarinfo.com/outlook-pst-file-recovery.php

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HOW TO: Ways to fix Outlook error ‘cannot open your default email folders’

Microsoft Outlook may be the most widely used email service around the globe, but users have come to accept the good with the very bad. Yes, Outlook offers an extensive and exclusive range of features as well as its friendly user experience. But there’s the flip side: User forums are filled with anger over errors that seem to have zero solutions. For this article, we will examine and hopefully resolve perhaps the most common Outlook error: “cannot open your default email folders.” This Outlook error mostly appears when you are trying to open your Outlook profile. It generally happens because of a corrupted OST file or the execution of Outlook in compatibility mode.

Why OST file corruption happens

OST files are the files that allow users to use Outlook while they are offline. It is actually a synchronized copied element of the accounts saved on your device that enables you to continue to use Outlook even when the program gets disconnected from MS Exchange Server.

These files can become corrupted because of various reasons. Some of the reasons are:

  • Deletion of any file or folder removed from Exchange folder.
  • Intrusion of any malware or virus.
  • Disruption in the file synchronization process due to sudden or abnormal shutdown failure.
  • Some internal discrepancies in Outlook causing abnormal Outlook termination.
  • Creation of some bad sectors in the hard drive where the OST file is stored.
  • Failure of any networking device that might disrupt the synchronizing process of the OST file.
  • Any changes in the internal structures of the OST file.
  • Installed plugins sometimes may damage Outlook performance, thus causing damage to the OST file.

Fixing OST file corruption

Here’s some ways to begin fixing the problem:

  1. Remove those profiles that are not being used from the address “Control Panel > Mail > Show profiles.”
  2. Create another copy of OST file.
  3. Even if the error doesn’t get resolved, create another new profile from while using Outlook Profile Helper or manually.

Outlook error caused by running in compatibility mode

Outlook Error
You might have witnessed these errors:

Cannot open your default email folders. Information store could not be opened,”

or

“Cannot start Microsoft Outlook. Cannot open the Outlook window. The server is not available. Contact your administrator if this condition persists.”

or

“Cannot display the folder. File access is denied. You do not have the permission required to access the file C:Usersusernamelocalsettingsapplication datamicrosoftoutlookoutlook.ost”

If you have enabled compatibility mode mistakenly, just disable it. If you haven’t, do not enable it for Outlook. Users typically enable it when they are required to run the troubleshoot compatibility wizard. Also, compatibility mode is not required for any version of Outlook on Vista or Windows 7 or any other Windows OS. This mode is also not needed for any application that is supported on any Windows OS or for recently released applications.

The user can switch off compatibility mode in a 64-bit operating system by following these easy steps:

  • Switch to the mentioned address “C:Program Files (x86)Microsoft OfficeOffice XXOutlook.exe”
  • Right-click on exe and then follow up by clicking on Properties then Compatibility tab.
  • Uncheck the checkbox called “Run this program in compatibility mode” box, thereafter click Apply and OK.

And in case, you are unable to place the Compatibility tab, follow the following steps:

  • Click on Startand search for Program Compatibility Troubleshooter.
  • Start Program Compatibility Troubleshooter; select Next option to proceed.
  • Select Outlook XX from the appeared list of programs. Following the steps of the Program Compatibility Troubleshooter.
  • Switch to the mentioned address “C:Program Files (x86)Microsoft OfficeOffice XXOutlook.exe”
  • Right-click on exe and then follow up by clicking on Properties then Compatibility tab.
  • Uncheck the checkbox called “Run this program in compatibility mode” box, thereafter click Apply and OK.

If this issue is experienced over an Exchange email account that is configured on your Outlook, you can diagnose the error by trying the following steps:

  1. If your program is executing along with a running Windows Server and/or over a firewall, then disable the firewall and then connect it with the server directly without any firewall.
  2. If this Outlook error gets resolved, then you will be required to reconfigure your firewall to allow Exchange to sync.
  3. And if the Outlook error still persists even after disabling the firewall, create a new mail profile from Outlook. You will also need to reconfigure your account.

Featured image: Shutterstock

Post Views: 78

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DLP Network Discover scan common errors

I need a solution

Hi guys

Does anyone know if there is a list of common errors and reasons/resolutions, i’m trying to put together a simple guide for the first line support team and can only find/document issues as I come across them myself, not really ideal.

What I have so far are:

Access is denied – Permissions error, scan does not have the correct credentials to access the file, or additional access controls exist on the file, or AD access may have been interrupted, (try to manually access the files using the DLP scan user to see why the download failed) 

Failed to Read – failed to read errors are generally related to files being locked and not available to be copied/downloaded

Failed to Download – often related to permissions errors (try to manually access the files using the DLP scan user to see why the download failed) 

No such mount exists – this is related to file reader restarts, when the file reader does not unmount the drive fully during the restart and then the scan cannot mount the drive to continue scanning.  This is a bug I have seen in the forums.

Exception occurred during initialization. Ensure that Microsoft Outlook is configured properly (.pst files). – Outlook needs to be installed on the server doing the scan to be able to read .pst files

Anyone had any more?

0

Related:

How to Restore Emails from OST file Outlook 2013?

MS Outlook 2013, like earlier Outlook versions, uses OST file to save a local replica of Exchange mailbox data. This file comes handy when user wishes to work on his mailbox even if Exchange isn’t available. But, it can’t be opened directly in Outlook if its parent account gets disconnected from Exchange. In such a case the OST file is called an ‘orphan’ file and extracting emails and other data from it can become a real pain.



Although Microsoft came up with the concept of using data files to save mailbox data locally in order to make backing up and archiving more convenient, OST and PST files have in some ways complicated mailbox management; and that holds especially true for OSTs. If you access an Exchange mailbox through Outlook, a local OST file is created to save a replica of mailbox data which the user can access and work with even if the mail server isn’t available. However, the basic nature of OST files makes managing mailbox data quite tricky for users.



The need to Restore mails from OST File

OST files have several shortcomings because of which, users often face the need to extract emails and other data stored within these files and save them in some other format:

  • OSTs cannot be transferred between different machines. If users need to access their mailbox data saved within OST files on another machine, it cannot be done directly through a simple copy-paste mechanism.
  • If the account that originally created an OST file gets deleted from the mail server, it cannot be opened directly from within Outlook.
  • In Outlook 2013 and 2016, data locally edited and saved within critical folders like Contacts, Calendars, Sent Items, etc. is not synced with the mail server and is thus not backed up there. In the event of damage to OST file, there’s no direct way to regain access to that local data since it doesn’t exist on the server.

Users who faced the need to extract OST file data because of any of the above-mentioned reasons make use of manual as well as automated ways to achieve it. For your reference, we’ve compiled a list of the most widely used and accepted techniques you can use to restore OST files if you’re sailing in the same boat.



Manual techniques to Restore OST files



In no specific order, these techniques can help you regain access to all your Exchange or other IMAP account data depending upon your exact problem scenario:



Scenario 1: If your Exchange account is intact but OST file gets corrupted



This is one of the most frequently encountered problems by Exchange users. OST files get damaged easily but if your Exchange profile is intact and you are in the habit of regularly syncing your local data with your server mailbox, regaining access to all your data should simply be a matter of manually creating a new OST file and downloading your mailbox data from the server again. Here are the steps:



  1. Quit all running instances of Outlook and open Control Panel
  2. Open the “Mail” option and in the ‘Mail Setup’ dialog box that opens, click on “Email Accounts”
  3. The next dialog that opens will display all your Outlook profiles / accounts. Here, click on the “Data Files” tab and choose the respective OST file from the list
  4. Now click on “Open File Location” to open the Windows Explorer window with the OST file’s location
  5. Close the ‘Account Settings’ and ‘Mail Setup’ windows
  6. In the Explorer window, create a copy (backup) of the OST file. Thereafter, right-click on it and click on “Delete”
  7. Start the Outlook application again to automatically create a new OST file for that account (doing so will download all the data from the Exchange server into the newly created OST file)

You should remember that if you’re using Outlook 2013 / 2016, only the data residing on the mail server will be downloaded into the new OST file. This will include your emails and the folders you have manually synced with the Exchange account. Any local data will not be downloaded since it doesn’t exist on the server. To get access to any such data you will need to convert the old OST to PST format and then open it directly within Outlook. You can either use the Outlook “Import & Export wizard” to convert OST to PST or take the help of reliable software Stellar OST to PST Converter to do so (skip to last section to discover how this product can help).



Scenario 2: If your Exchange account has been deleted or lost



If this happens, your “orphaned” OST file will most likely become useless since you won’t be able to open it directly unless you reconnect to Exchange and re-sync it. For this you will need a unique MAPI address to act as a bridge between Outlook and the Exchange server. However if this isn’t an option, the only way to access the data contained within the orphaned OST file is to convert it to PST format using Stellar OST to PST Converter. (Here you won’t have the option to use Outlook Import Export Wizard since you’ll need to open the OST file from within Outlook and without Exchange that won’t be possible).



Best Automated Solution to restore mails from OST file



If the manual technique doesn’t work or if you are dealing with an orphaned OST file, converting it to PST format is a task best handled by a professional product like Stellar OST to PST Converter. The advanced software is equipped with some very powerful algorithms that allow it to convert even the most severely damaged OST files to PST format files that can be used to access all mailbox contents including emails, attachments, contacts, calendars, notes, journals, etc. This software is your best bet if you wish to perform conversion of encrypted OST files or wish to extract only selected emails from within OST files and save them in MSG, EML, RTF, HTML, or PDF formats.



Final Thoughts…



So should a user completely shun the usage of OST files? Well obviously that isn’t an option since OST files are the Microsoft norm for saving Exchange data locally. What is needed is for users to stay aware of the techniques they can use to regain all their mailbox data if any disaster like virus infection or accidental deletion or severe corruption befalls their OST files. Converting OST files to PST format is the best way to salvage all the data stored within them and thus, having a product like Stellar OST to PST Converter handy goes a long way.

Related:

Convert .msg file to .pst format

I do not need a solution (just sharing information)

Easily convert .msg file to .pst format with this best MSG to PST Converter software which gives the 100% guarantee of complete conversion. The software comes up with friendly user interface so that technical or non-technical users can also use this utility. 

In this tool you get lots of advanced features:

  • Convert MSG file to PST format safely

  • Export MSG emails with attachments files

  • Unlimited MSG file migration in bulk

  • Store resultant PST file to the desired path

  • Migrate MSG to PST without corrupting the data

  • All windows operating system versions supportive

  • Move non-English text to PST always

  • Merge MSG file to a single PST file quickly

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Solved : Errors have been detected in the file Outlook.pst

You can never really predict when something will go wrong with Outlook. The extremely user-friendly and efficient email client can easily get bogged down due to several reasons causing a complete halt to the mail send-receive operation. More often than not, the cause behind an ill-functioning Outlook application is a damaged PST file. Here in this article we will explain about the methods to solve the “error detected in Outlook PST file”.



As inconvenient as encountering an error like this is, what’s more unpleasant is the effect of such a happening. From a failed send-receive operation to an Outlook crash to complete mailbox inaccessibility, you could end up facing any depending upon how bad the situation is. And by “situation” here we mean damage in your Outlook PST file.



So why do PST files become corrupted?



There could be many reasons triggering PST file corruption:



  • Bad sectors on the hard drive on which the PST file is saved
  • Abrupt termination of Outlook
  • Virus infection in the file
  • Overload of data within a single PST
  • Botched system recovery operation

A quick look at the above causes is enough to understand that many of them are unpreventable. While a simple anti-virus update or procurement of a UPS may keep two triggers at bay, other unwanted situations might arise without any apparent doing of your own. That was probably why Microsoft decided to ship a default PST repair utility with its MS Office application suite.



ScanPST.exe and its usage

The Inbox Repair Utility or ScanPST.exe that Microsoft provides is a handy way to detect and fix minor damages and corruptions within Outlook PST files. This application is the simplest way to perform a basic recovery operation on PST files in order to revive a failing Outlook. Here’s how you can use this utility to fix a damaged PST:



1. Navigate to C:Program FilesMicrosoft OfficeOffice 12 and double-click on the file ScanPST.exe

2. Click on ‘Browse’ and select the PST file which is to be repaired

3. Click on ‘Start’ to instruct the tool to scan the file for damages. If any discrepancies are found, the tool will display a proper message indicating as much as well as a prompt to repair the file

4. Select the option to ‘Make a backup of scanned file before repairing’ and then click on ‘Repair’ button to fix the problems within the PST

5. When the operation completes, re-launch Outlook and verify if everything works as expected.



While this approach is extremely simple and of course free of cost, it suffers from a few limitations:



  • The tool needs you to know exactly where the damaged PST file is located. Some users might not be aware of it
  • It is a time-consuming process
  • ScanPST.exe cannot fix severe corruptions within PST files

A better approach



In order to overcome the limitations of ScanPST.exe and to make the repair operation much more efficient and easy, the usage of an advanced and sophisticated Outlook PST repair tool is recommended. Such a tool can not only simplify the process, it can ensure that your Outlook PST is rid of all problems in the most non-destructive way without causing any unintentional harm to the data contained within.



Among the wide variety of PST repair applications available online, the most reliable and proficient one is Stellar Phoenix Outlook PST Repair. This software is a competent and reliable way to rid a severely damaged PST file of errors and make Outlook function smoothly. The tool is backed by some very intricate algorithms that enable it to quickly scan corrupt PST files and repair them to restore all mailbox contents to a new blank PST in their original format. Additionally, the software comes with a ton of impressive features which make it a must-have for all Outlook users.



Conclusion



There can be multiple reasons for Outlook data file (PST) corruption which lead to Outlook crashing with the “error detected in Outlook PST file” message. While some underlying problems can be fixed by just upgrading your Outlook or antivirus version, others might need you to repair the damaged PST file with ScanPST.exe. But if that doesn’t work, without any hesitation you should entrust the job of accurately and safely repairing the file to Stellar Phoenix Outlook PST Repair software.



References:

Download Free ScanPST.exe Alternative for Outlook PST File



Related:

Re: Can I convert OST to PST

Thought PDS OST to PST Converter Software you can smoothly repair damage OST File data and also recover single Multiple emails data items folders . It superbly convert OST File into PST File and multiple formats like as :- EML, HTML, MSG, MBOX and PDF with all emails properties ( to,cc,bcc time and date, )etc.This application gives you naming convention option to save your data such as :- “from + subject+ date, subject + date, from+ subject”. It provides split facility to recover large PST File up to 5 GB. It works on all outlook version from :- 97 to 2016.



Read More Information about This Software :- Office OST Recovery to PST Software- A Successive Way to Recover OST File to Outlook

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