How to hide secondary password field for login page of NetScaler Gateway

Create the following rewrite policy and action to hide secondary password field from NetScaler Login page.

Please follow the below steps, to match the configuration that worked to remove the secondary password field:

1. Open your NS GUI, click on Configuration and open the NetScaler Gateway section.

2. Go to your Gateway vServer and open the Policies menu.

3. Click on the + button.

4. Choose Policy “Rewrite” and Choose Type “Response” , exactly the same as the image below :

5. Go to Policy Binding and Click on Add.

6. Edit the fields of the Rewrite Policy like in the image below, with the expression “HTTP.REQ.HEADER(User-Agent).CONTAINS(AGEE).NOT” :

7. At the Action field, click on Add bottom.

8. Create the Action like in the image below, with the following expression “
pwcount= + 1” :

9. Click on Create bottom, with the Remove_Password_Action selected in the Action field.

10. Bind the policy to the Gateway vServer.

11. Click on Done, save the configuration and Test.

Working with Browser :

This rewrite policy works with Web Browser, however it will not functions the same with Receiver.


NOTE: Remember that the “Rewrite” Basic Feature have to be enabled on the NetScaler, to use this policy.

if you use solution below then users are unable to change password if LDAP prompts for it.

If we want to disable the RSA field on first screen on Web Browser as well as on Receiver window ( Including Windows / MAC / IOS / Android ) Receiver , apply the below changes under the LDAP server profile as mentioned in the screenshot :

Uncheck the Authentication tab if its already checked, and then you will find your LDAP logon on logon page and RSA token is on another page separately.

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ShareFile RightSignature Integration

Overview: How it Works

Once your ShareFile account is linked to a RightSignature account, you can send files stored in your ShareFile account for electronic signature.

Supported document types include:

  • PDF
  • Microsoft Word documents
  • Plain text files

Send for Signature

In ShareFile, right-click on a file and select one of the Signing Options.

You may also access signature options from the Content Viewer action pane. To do so, click the file to open the viewer, then click e-Signature.

This will open the document in RightSignature.

Click here for instructions on how to customize your document on RightSignature.

After sending the document via RightSignature, the RightSignature icon shown below will appear to the right of the Creator column.

Clicking on this icon will reveal the status of that document. If the document has yet to be signed, its status will be Pending.

Once the signed document is completed, the status will be recorded as Signed. A signed copy of your file will also be uploaded back to ShareFile.

To see the completed document in RightSignature, click View.

ShareFile Desktop and RightSignature

Once you have linked your ShareFile and RightSignature accounts, you can send supported file types from the ShareFile Desktop app. To do so, right-click the file and select the Send for Signature option. This will launch the signature workflow in your default web browser where you can add fields, recipients, and send the message. (This feature requires ShareFile Desktop 1.12 or later.)

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How to create a request for an email signature

From within the ShareFile Dashboard view, click on “Request Files” and then “Get a Request Link”.

From the “Get a Link” prompt, you can choose the location that requested files will be uploaded to. By default, they will be uploaded to the File Box. If you would like to change the upload location, click the “Edit” link and select the folder from the tree view.

Once you have the correct upload location set, please click on “Edit Link Options”. From the “Edit Link Options” pop-up, please be sure to change the “Download access expires” dropdown to “never”.

Once you have edited the link options, click the Get a Link button.
A link will be generated for you and will be displayed with a Copy Link button next to it. Click Copy Link.
Once you have your link copied, we are ready to edit your email signature.


The PXE service is not running on the PVS server

To resolve this issue:

1. Launch the Services console: Click **Start** and then type **Services**.

2. Verify the PXE service is present, restart the service, and check the Event Log for any errors: From the Services console, right-click **Citrix PVS PXE Service** and select **Start**.

Note: If you are not using PXE booting with Provisioning Services, click **Hide Alert** to prevent this alert from appearing. You can show this alert again by clicking **Site Options > Show Hidden Alerts**. For more information, see Manage Smart Check alerts and notifications in the product documentation


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Create a ShareFile Form Template

Forms are now created as part of Workflow creation. ​Click New Workflow from the Custom Workflows dashboard to get started.

Customize a Workflow

Provide your Workflow with a descriptive Title and select a location in your ShareFile account where you want the Workflow to be stored.

Form Creation

Clicking on “Start building” will provide the user with the Trigger option. Here the user needs to select “A form is completed” option to get the Form Set Up option.

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Clicking on “Set Up Form” will provide the user with two options, one to create a new form and the other to Start from an existing form which is present in another workflow.

Selecting “Create a new form” and clicking on Continue will provide the user with Form Builder view which consists of Header and Pages

Customize Form Header

Click Edit in the Header section to add a Description to your form. You may also customize the branding of your form if needed.

Clicking on Add Field will provide the user with customizing the fields they wish to add to the form

Customize Form Fields

You can add multiple fields (questions) to your form. Click on the Questions box to customize your form –

You can designate a specific field as a Required field, or add help text or a description to assist your recipient in completing the form. Different field types may include additional field-specific options.

When you’re finished creating your form, click Next: Manage Settings. Review the settings for your form and click Enable Form to save your changes. You may now add your new form to a Workflow Template.

Kindly refer to the Manage Access section in this article for more steps on how to manage settings on your workflow –

Note –

If a user Disables the workflow, then all the associated in-progress forms get greyed out with an error symbol being displayed next to them and their status gets updated from “Draft” to “Not Available”

Forms associated with Disabled workflows will no longer be displayed under “All Forms” tab until they are Enabled again. If a user enables a disabled form then all the associated in-progress forms get updated to “Draft” state from “Not Available” state. User will be able to Submit all the in-progress forms.


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Upgrading from Desktop App for Mac to Citrix Files for Mac

Access the app by clicking on the menu bar icon. Click the ellipses on the right to access more options.

Most of the operations for editing, moving, deleting, and copying files happens just as you would work on any other folder in Finder. There are a few notable changes from the desktop app that are included below.

Notable Changes from the Desktop App

The action bar will be replaced by the Right-Click Menu in Finder.

Like the action bar, the right-click menu options will change depending on what item is selected and its permissions.

Action Bar Access to file versions, notes, and Check Out information for a file is now available in the View Details menu.

Managing Files File uploads and downloads are now copied to the cache to provide quicker on-demand access.


The speeds of large/bulk uploads and downloads may be impacted so consider using the “Upload” and “Download” options from the Right-Click menu for better performance.


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How to Delete a RightSignature Document

There are two ways that a user can delete a document in the RightSignature 4 platform.

1. Void a document

  1. Click on the document from the dashboard.
  2. Under the “Actions” drop-down box, click Void.
  3. After the document is voided, the delete button will appear at the top of the page.

If the void button is no longer present, it is because the document was either signed by all parties (Executed) or is in an expired state (Expired). If the document is expired, and it is within 365 days of having been created, the sender can click on “Edit” from the actions menu.

The maximum time that a document can be extended, is 365 days of the send date. Once the document is extended, the user can then void the document and delete it.

2. Execute a document

Once a document has been executed, the document delete button will be available to the sender. A document is considered executed, when all parties involved have completed their fields assigned to them. There is no “Save” function for documents, all fields must be completed in a session.

Restrictions and Notes

  • Only the document sender can delete a document.
  • Once a document has been deleted, it is no longer retrievable from our system.
  • An email will be sent to all parties involved on the document that the document was deleted.


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RightSignature for ShareFile Overview

To Send Documents For Signature

To send a ShareFile document for signature, start by right clicking on the document and select Send for Signature.

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You will be redirected to RightSignature with the document uploaded. Click Prepare Document.

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Next enter the name and email of each signer. When finished, click Next: Place Fields.

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On the next screen you will create the signer and annotation fields for the document’s recipients. Click Next: Review when finished.

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Finally, you can add or edit a customized name and message, add CC’s, and add an optional document passcode. Click Send Document when done.

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To Sign Your Own Documents

To sign a ShareFile document, start by right clicking on the document and select Sign Yourself.

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You will be redirected to RightSignature with the document uploaded. Click Prepare Document.

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Select Add Signature under the Annotate section in the toolbar and drag the signature box onto the document where you wish to sign.

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You will immediately be prompted to sign the document. Use your mouse or trackpad to create a handwritten signature, upload a saved signature, or use the type-to-sign feature. Click Apply when you are ready to submit your signature.

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You can also use the other annotation tools to add text and checkmarks to your document. When finished, click Next: Review.

You will then have the option to share the document with others or simply save the document back to your Sharefile account.

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