7013074: iPrint Appliance local rendered jobs are canceled, aborted, or improperly rendered.

The iPrint Appliance version 1.1 introduced the ability to assign specific Linux printer drivers to individual printer agents. The same ability exists in the 2.x and 3.x versions of the iPrint Appliance.

The steps in the Resolution section of this TID shows how to use the Linux printer drivers (PPDs) which ship with the iPrint Appliance. PPDs obtained from other sources (such as http://www.openprinting.org/printers) can also be uploaded to the Driver Store. However, the iPrint Appliance does not support all of the filters used by the various PPDs obtained from external sources. When the PPD references a filter which the Appliance does not support, print jobs submitted via mobile devices will be canceled or aborted.

One common filter which may be of use to install is the hplip filter.

Note: The printer drivers in the /usr/share/cups/model/manufacturer-PPDs/hplip directory do not use the hplip filter. View the PPD content (a PPD is a text file) and search for the word ‘filter’. If hpcups or hplip is listed as a filter, you must install hplip to the iPrint appliance for that PPD to be a valid option.

To install the hplip filter:

mkdir /tmp/hplip

wget -P /tmp/hplip ftp://ftp.novell.com/outgoing/hplip-ForAppliance.tar.gz

tar xvzf /tmp/hplip/hplip-ForAppliance.tar.gz

rpm -Uvh /tmp/hplip/*.rpm

Note: If the hplip-ForAppliance.tar.gz file does not exist on the Novell FTP outgoing site, email patchfeedback@novell.com with the subject of “Need hplip for the iPrint Appliance”. An email will be sent in reply notifying you when that file has be re-added.

When choosing a ppd to assign to a printer, a generic ppd is often a good choice. Some examples of generic printer drivers are:

/usr/share/cups/model/Postscript-level2.ppd.gz

/usr/share/cups/model/Postscript.ppd.gz

/usr/share/cups/model/deskjet.ppd.gz

/usr/share/cups/model/laserjet.ppd.gz

Other strategies include testing a PostScript vs PCL driver. Often a printer driver for a specific printer model will work for a different model and even different manufacturer printer. The key is use a printer driver which matches the printer language which is supported by the printer type (PostScript or PCL).

If an remote renderer is configured (also known as a Windows renderer), none of the above configuration applies. All print jobs, regardless of the format, will be rendered by the remote, Windows renderer as long as it is active.

Related:

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How to use Citrix Policy to Set a Default Session Printer

This section details how to configure Citrix Policy settings to set one of the following printer types as the default printer in the session:

  • Client Printer
  • Network Printer
  • Citrix Universal Printer
  • Citrix PDF Printer

Client Printer

Client printers are any printer device that is configured on the user endpoint where the Citrix Receiver client is installed. This generally refers to printers that are physically attached to the endpoint but may include network printers configured on the endpoint. The default printer on the client side can be set as the default printer in the session.

Printing Policy Settings:

  • Set the Default printer policy setting to ‘Set default printer to the client’s main printer’.
  • In the Printer assignments policy setting, set the Default printer setting to ‘Client main printer’.

Network Printer

Network printers are any printer that is accessible from the VDA to a shared printer UNC Path. These printers are generally managed and assigned to users by IT administrators. Network printers may be configured on a XenApp server, a virtual desktop, or directly on the user endpoint.

Printing Policy Settings:

  • Add the UNC path of the network printer to the Default Printer policy setting.
  • Add the UNC path of the network printer to the Printer Assignments policy setting.

Citrix Universal Printer

Citrix Universal Printer is a generic printer created at the beginning of a session that is not tied to any client printing device. When using this generic printer, the resulting print job will be sent to and displayed on the local endpoint where the user has the option to print to any client printer available. This printer is enabled via Citrix policy and can only be used with Windows endpoints using the Receiver for Windows client. Not to be confused with the Citrix Universal Printer Drivers.

Printing Policy Settings:

  • Set the Default printer policy setting to ‘Set default printer to the Generic Universal Printer’.
  • In the Printer assignments policy setting, set the Default printer setting to ‘Generic Universal Printer’.

Citrix PDF Printer

Citrix PDF Printer is a PDF printer created at the beginning of a session that is not tied to a printing device. When using this PDF printer, the resulting print job will be sent in PDF file format and displayed on the local endpoint where the user has the option to print to any client printer available. This printer is enabled via Citrix policy and can only be used with Chrome and HTML5 receivers.

Printing Policy Settings:

  • Set the Default printer policy setting to ‘Set default printer to the PDF printer’.
  • In the Printer assignments policy setting, set the Default printer setting to ‘PDF printer’.

Troubleshooting

Symptoms or Error

Default session printer is not being set correctly in the session on Windows 10 or Windows Server 2016 VDAs.

Solution

Disable the option to ‘Let Windows manage my default printer’ on the VDA.

Option 1

  1. Navigate to Windows Start menu.
  2. Click “Settings”.
  3. Click “Devices” in the Settings dialog.
  4. Click “Printers & scanners” section.
  5. Disable the setting “Let Windows manage my default printer”.

Option 2

Set the following registry value:

  • Registry path: HKEY_CURRENT_USERSOFTWAREMicrosoftWindows NTCurrentVersionWindows
    • Name: LegacyDefaultPrinterMode
    • Type: REG_DWORD
    • Data: 1

Option 3

Disable the windows setting through Group Policy.

Navigate to the following location in Group Policy Editor:

  • User Configuration -> Administrative Templates -> Control Panel -> Printers
    • Enable “Turn off Windows default printer management”.

Problem Cause

When ‘Let Windows manage my default printer’ is enabled, the last session printer created in the session is set as the default printer. Windows sets the default printer to the most recently used printer.

Related:

7021505: Host Print Transform and Reflection Desktop 16, Reflection 2014, or Reflection 2011

Using Host Print Transform

Host print transform is a printer device setting on the IBM System i. When HPT is set to YES, i5/OS controls all aspects of printing. Windows and Reflection for IBM act as a pipe and do not manipulate the data stream coming from the IBM System i to the printer.

When to Use HPT

Some applications on the IBM System i are set up to work with HPT. In addition, HPT can be used to fix some print configuration problems.

Turning On HPT

The HPT printer device setting on the IBM System i can be enabled remotely using Reflection for IBM. Follow these steps to set up HPT printer emulation in Reflection.

  1. Open the Reflection Workspace and create a new 5250 printer document.
  2. In the Enter Host Name or IP Address dialog box, click Cancel.
  3. Click Connection > Session Setup.
  4. Click Initialize, and then select the Host print transform check box.
  5. Select an AS/400 printer driver from the Manufacturer type drop-down list.

Note: It is essential that you use the correct driver for your printer. If your printer driver is not in the drop-down list, go to the next section.

  1. Click OK to close the 5250 Printer Driver Initialization dialog box.
  2. Enter the Host name or IP address information.
  3. Optional: We recommend that you enter name in the Device name field.
  4. Connect to a 5250 printer. Your printer session is now configured for HPT.

If the Manufacturer Type is Not in the List

If your printer driver is not available in the drop-down list (step 5 above), you have two options:

  • If you know the correct syntax, enter it in the Manufacturer Type box and click OK.
  • Manually choose the driver directly from the IBM System i by following the steps below:
    1. Do a WRKDEVD and select 2=Change for your 3812 printer device.
    2. Move the cursor down to the Manufacturer type and model field.
    3. With your cursor in the field, press F4=Prompt. You will see a listing for all the available printer drivers on your IBM System i. Press Page Down or click the More button to view all of the choices.
    4. Enter the name of your printer driver in the Manufacturer type and model field, or note the syntax of the printer driver and enter it into the Manufacturer type dialog box in Reflection for IBM (step 5 above). It is essential that you use the syntax exactly as it appears.

Turning Off HPT

Follow these steps to turn off HPT.

  1. Start the Reflection Workspace and open the 5250 printer document.
  2. In the Enter Host Name or IP Address dialog box, click Cancel.
  3. Click Connection > Session Setup.
  4. Click Initialize, and then clear the Host print transform check box.
  5. Click OK to close the 5250 Printer Driver Initialization dialog box.
  6. Re-connect to your host.

Disabling HPT Manually

To disable HPT manually, you can either modify or delete the device description. If you delete the device description, a new one will be automatically created the next time you connect your printer session. Follow the steps below for the method you prefer.

Changing the Device Description

Follow these steps to change the HPT setting on your IBM System i:

  1. Disconnect your Reflection printer session.
  2. Using a Reflection terminal session, connect to your IBM System i and do a WRKDEVD (Work with Device Description) on your printer device.
  3. Select 8=Work with status and press Enter.
  4. Select 2=Make unavailable or Vary Off and press Enter.
  5. Press F3 to return to Work with Device Descriptions.
  6. Select 2=Change for your device and press Enter.
  7. Move your cursor to the Host print transform *YES field, change it to *NO, and press Enter.
  8. Select 8=Work with status and press Enter.
  9. Select 1=Make available or Vary On and press Enter.
  10. Go to the Verifying Reflection Printer Session Settings section below to ensure that HPT is turned off in your printer session.

Deleting the Device Description

Follow these steps to delete the HPT setting on your IBM System i:

  1. Disconnect your Reflection printer session.
  2. Using a Reflection terminal session, connect to your IBM System i and do a WRKDEVD (Work with Device Description) on your printer device.
  3. Select 8=Work with status and press Enter.
  4. Select 2=Make unavailable or Vary Off and press Enter.
  5. Press F3 to return to Work with Device Descriptions.
  6. Select 4=Delete printer device description and press Enter.
  7. Go to the Verifying Reflection Printer Session Settings section below to ensure that HPT is turned off in your printer session.

Verifying Reflection Printer Session Settings

After you have modified or deleted the device description on your IBM System i, follow the steps below to ensure that HPT is turned off in your Reflection printer session settings.

  1. In the disconnected printer session, click Session Setup on the Connection menu.
  2. Under Connection Options, click Initialize, and then select the Host Print Transform check box.
  3. Reconnect your Reflection printer session to print without using HPT.

Related:

Hp Printer Helpline Number | 1-877-540-9627 Telephone Number USA

I do not need a solution (just sharing information)

Dial our HP Printer Helpline Number for High Maintenance of HP Printer Support. Now get an exclusive HP printer support and services for all HP printers, at HP Printer Telephone Number 1-877-540-9627 contact by well-trained and certified technicians who are skilled with knowledge and experience to deal with such issues with HP printer causing troubleshooting errors to work.

0

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How to Retain Printer Settings in ICA

The following settings can be applied to an auto-created printer of the user:

  1. From the system tray, go to Properties in the Printing Preferences option of the local printer on the General tab.

    Printing Preferences
  2. Settings in the Device Settings tab.

    Device Settings

  3. The settings highlighted (refer image) in the Advanced tab.

    Advanced

Note: If you intend to auto-create your printers with the Citrix Universal Print driver, you cannot use the Print directly to the printer option because this would disable EMF printing. So when a printer is auto-created with the Citrix Universal Print driver, it automatically sets it to Spool print documents so program finishes printing faster.

To retain these settings to be applied on the next logon and to the auto-created printer settings of the user, verify the following:

  • The driver on the client must be an exact match of the driver on the server (Driver name, version, devmode size, and so on)
  • The registry entries under HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintEnvironmentsWindows NT x86DriversVersion-3PrinterDriverName must also match the entries of the server. (This registry key applies for version 3 drivers.)
  • If the preceding conditions do not match, then the driver is not considered a match and the default settings are used instead.

Retain printer settings from a session to apply at future logons

The settings listed in the previous section are the only settings that can be retained from auto-created printers and the same conditions apply.

To retain the settings, make the changes from the Printers and Faxes folder on the server. Following are the two methods to retain the settings:

  1. Provide users access to the servers desktop and the Printers and Faxes folder.
  2. Publish the Printers and Faxes folder. Refer to CTX884335 – How to Publish the Printers Folder for procedure to publish the folder.

Following are the two methods to resolve the issue if the driver mismatched:

  • Use the Citrix Universal Print driver which works for most printers. This carries the capabilities of the local printer into the session. Use the native driver if the Citrix Universal Print driver does not work for any printer.

    OR

    There are three ways to retain the settings which are controlled using a Citrix policy. Click Help within the policy to see which of the three settings would work best for your environment.

    Print Retention Properties

    Related:

    Support for the Microsoft V3 and V4 Printer Driver Architectures

    This article contains information about supported usage scenarios for printer drivers based on the Microsoft Windows Version 3 and Version 4 printer driver architectures.

    The table below lists the results after Citrix printing policies for both the Universal Print Server and Virtual Delivery Agent have been applied.

    Driver Usage Policy vs. V3/V4 drivers Universal Print Driver Usage policy – Use only Printer Model Specific drivers Universal Print Driver Usage policy – Use universal printing only
    V4 drivers on UPS server Not Supported Supported
    V4 drivers on Client Not Supported Supported
    V3 drivers on UPS server Supported Supported
    V3 drivers on Client Supported Supported

    Note: Using a native V4 printer driver on both the VDA and the Client is not a supported scenario. A native V4 printer driver on both the VDA and UPS is not a supported scenario. Also, using V3 printer drivers on all VDAs, UPS and Receiver for Windows endpoints continues to be a supported scenario.

    Related:

    7021820: Resizing Text and Graphics in Reflection X Advantage

    Improving Display of Text and Graphics

    Bitmap fonts and graphics are measured in points that correspond to pixels on your computer screen: for example, a 12-point “A” is 12 pixels high on the monitor. Screen pixel size varies according to monitor size and screen resolution, so the size of bitmap text and graphics may appear larger or smaller than intended.

    Adjusting Screen Resolution

    The easiest way to adjust the size and appearance of text and graphics in Reflection X Advantage is to adjust your screen resolution in Windows.

    1. Open the Windows Control Panel.

    In Windows 7: Under Display, click Adjust screen resolution.

    In Windows XP: Double-click the Display icon, and then click the Settings tab.

    1. Move the resolution slider bar to increase or decrease the screen resolution.

    If text is too large, increase the screen resolution by moving the slider bar to the right. If text is too small, decrease the screen resolution by moving the slider bar to the left.

    1. Click Apply to preview the changes, and then OK to accept the new resolution.
    2. Restart Reflection X Advantage.

    Changing Font Collections

    Reflection X Advantage comes with two different versions of the same standard bitmap fonts: one set at 75 dots per inch (dpi) resolution and one at 100 dpi. In general, 75 dpi fonts look best on screen resolutions less than or equal to 800 x 600 pixels, and 100 dpi fonts look best on resolutions greater than 1024 x 768 pixels. Installing both the 75 dpi and 100 dpi font sets minimizes the need for font scaling and results in a better-looking display.

    Note: 75 dpi, 100 dpi, and Misc font sets are installed by default (along with other font collections specific to different hosts). If you experience problems, verify that the 75 dpi, 100 dpi, Misc, and the appropriate host specific font sets are installed.

    Follow these steps to see which font sets are currently installed:

    1. To view the available fonts in Reflection X Manager or Reflection X Manager for Domains:
      • Version 5.x: Select a Session definition and click the Fonts tab.
      • Version 4.x: Select an X Server definition. In the right pane, expand Fonts.
    1. The font sets listed under Server Font Path are those currently available to Reflection X. If your PC resolution is 1024×768 or higher, make sure that 100 dpi is listed above 75 dpi in the Server Font Path list. Use the up and down arrows to change the list order. The list is processed from the top down.
    1. If your X session requires additional font sets, select the set from the Font Collections list and click the “<<” button to add the font set to the Server Font Path list. Use the up and down arrows to adjust the order in which the font sets are accessed.

    Installing Additional Font Collections

    Reflection X Advantage provides default font collections that include fonts commonly required by X client applications. Some font sets are not included in a default installation. To install these, select “Asian Fonts” or “European Fonts” or both under Reflection X Advantage in the installer feature tree. (The image above shows these additional fonts listed under Font Collections.)

    All of the X11R7 fonts for The Open Group are available at 75 and 100 dpi (dots per inch). Default font collections also include fonts for Hewlett-Packard, Digital Equipment Corporation, Sun, and IBM hosts, along with fonts for Japanese hosts and for Unicode (where supported). If clients require other fonts, you will need to add font collections that include those fonts. You can add a font collection by loading a directory of font files or by referencing an X font server.

    To add new font collections, in the Reflection X Manager, click Tools > Font Collections. For further details about adding new font collections, search for Add Font Collection in the product help.

    Configure the X Client Font Selections

    The X client application queries the X Server (Reflection X Advantage) to determine what fonts are available, and what the current screen resolution is, then requests specific fonts based on these settings. Many X clients, such as xterm, DECterm, KDE, and CDE can be manually configured to use a specific font. The screen shot below shows options available through a terminal window launched through CDE.

    View Full Size

    Figure 1 - CDE Font Size Options
    Figure 1 – CDE Font Size Options

    Refer to the help available for your X client to determine if you can specify a font through the user interface or from the command line.

    For example, if you are using an xterm, the default xterm command line provided in Reflection X Advantage is configured to use the 6×13 font. You can change the font to any other font available to Reflection X Advantage by editing the font folder specified in the font path (see above, Installing Additional Font Collections) and changing the command line accordingly:

    Font specified
    Command line
    6×13

    The default font specified by Reflection X

    xterm –fn 6×13
    12×24 and charr24

    Both of these fonts are larger than the default font

    xterm –fn 12×24 or xterm –fn charr24
    5×7 and timr08

    Both of these fonts are smaller than the default font

    xterm –fn 5×7 or xterm –fn timr08

    Contacting Attachmate Technical Support

    If the suggestions listed above did not fix the problem, please contact Attachmate Technical Support. You can expedite your call by collecting the following information in advance:

    • The name of the X application and the type of host on which it is running.
    • Your current screen resolution in Windows.
    • The font sets listed in the Server Font Path list.
    • Your xmanager.log file created with font activity enabled. To create this log, run your client application after enabling font logging as follows:
      • Version 5.x: Select a session definition, click the Logging tab, and select “Log font activity.”
      • Version 4.x: Select a session definition. In the right pane, expand Logging, and select “Log font activity.”

    For information about contacting Attachmate Technical Support, see http://support.attachmate.com/contact/.

    Related:

    Taking too much time to print

    I need a solution

    Hi all,

    I am having an issue with the printing time on a client. We have created a rule that blocks one special file (.pdf) if  the users try to print it; but after enabeling the rule, They started to experience long waiting times (around 12 seconds per page).

    I pulled the logs from the agent, but I can not figure out what it is wrong. Every user is affected, and every .pdf file take that long (no matter if the file is monitoriced in our policies or not).

    Thanks for the help

    0

    Related:

    7021505: Host Print Transform and Reflection for IBM 2014 or 2011

    Using Host Print Transform

    Host print transform is a printer device setting on the IBM System i. When HPT is set to YES, i5/OS controls all aspects of printing. Windows and Reflection for IBM act as a pipe and do not manipulate the data stream coming from the IBM System i to the printer.

    When to Use HPT

    Some applications on the IBM System i are set up to work with HPT. In addition, HPT can be used to fix some print configuration problems.

    Turning On HPT

    The HPT printer device setting on the IBM System i can be enabled remotely using Reflection for IBM. Follow these steps to set up HPT printer emulation in Reflection.

    1. Open the Reflection Workspace and create a new 5250 printer document.
    2. In the Enter Host Name or IP Address dialog box, click Cancel.
    3. Click Connection > Session Setup.
    4. Click Initialize, and then select the Host print transform check box.
    5. Select an AS/400 printer driver from the Manufacturer type drop-down list.

    Note: It is essential that you use the correct driver for your printer. If your printer driver is not in the drop-down list, go to the next section.

    1. Click OK to close the 5250 Printer Driver Initialization dialog box.
    2. Enter the Host name or IP address information.
    3. Optional: We recommend that you enter name in the Device name field.
    4. Connect to a 5250 printer. Your printer session is now configured for HPT.

    If the Manufacturer Type is Not in the List

    If your printer driver is not available in the drop-down list (step 5 above), you have two options:

    • If you know the correct syntax, enter it in the Manufacturer Type box and click OK.
    • Manually choose the driver directly from the IBM System i by following the steps below:
      1. Do a WRKDEVD and select 2=Change for your 3812 printer device.
      2. Move the cursor down to the Manufacturer type and model field.
      3. With your cursor in the field, press F4=Prompt. You will see a listing for all the available printer drivers on your IBM System i. Press Page Down or click the More button to view all of the choices.
      4. Enter the name of your printer driver in the Manufacturer type and model field, or note the syntax of the printer driver and enter it into the Manufacturer type dialog box in Reflection for IBM (step 5 above). It is essential that you use the syntax exactly as it appears.

    Turning Off HPT

    Follow these steps to turn off HPT.

    1. Start the Reflection Workspace and open the 5250 printer document.
    2. In the Enter Host Name or IP Address dialog box, click Cancel.
    3. Click Connection > Session Setup.
    4. Click Initialize, and then clear the Host print transform check box.
    5. Click OK to close the 5250 Printer Driver Initialization dialog box.
    6. Re-connect to your host.

    Disabling HPT Manually

    To disable HPT manually, you can either modify or delete the device description. If you delete the device description, a new one will be automatically created the next time you connect your printer session. Follow the steps below for the method you prefer.

    Changing the Device Description

    Follow these steps to change the HPT setting on your IBM System i:

    1. Disconnect your Reflection printer session.
    2. Using a Reflection terminal session, connect to your IBM System i and do a WRKDEVD (Work with Device Description) on your printer device.
    3. Select 8=Work with status and press Enter.
    4. Select 2=Make unavailable or Vary Off and press Enter.
    5. Press F3 to return to Work with Device Descriptions.
    6. Select 2=Change for your device and press Enter.
    7. Move your cursor to the Host print transform *YES field, change it to *NO, and press Enter.
    8. Select 8=Work with status and press Enter.
    9. Select 1=Make available or Vary On and press Enter.
    10. Go to the Verifying Reflection Printer Session Settings section below to ensure that HPT is turned off in your printer session.

    Deleting the Device Description

    Follow these steps to delete the HPT setting on your IBM System i:

    1. Disconnect your Reflection printer session.
    2. Using a Reflection terminal session, connect to your IBM System i and do a WRKDEVD (Work with Device Description) on your printer device.
    3. Select 8=Work with status and press Enter.
    4. Select 2=Make unavailable or Vary Off and press Enter.
    5. Press F3 to return to Work with Device Descriptions.
    6. Select 4=Delete printer device description and press Enter.
    7. Go to the Verifying Reflection Printer Session Settings section below to ensure that HPT is turned off in your printer session.

    Verifying Reflection Printer Session Settings

    After you have modified or deleted the device description on your IBM System i, follow the steps below to ensure that HPT is turned off in your Reflection printer session settings.

    1. In the disconnected printer session, click Session Setup on the Connection menu.
    2. Under Connection Options, click Initialize, and then select the Host Print Transform check box.
    3. Reconnect your Reflection printer session to print without using HPT.

    Related: