How to Configure “TreatAsApp” in XenDesktop 7.8 and 7.15

Because of the change in architecture, in Xendesktop delivery groups we have to make changes in the Desktop tab and in 7.6 we need to make changes in User Settings.

If Keywords:TreatAsApp is not used:

Then also we can achieve same thing using command line


use commandline on the StoreFront ​

1. asnp Citrix*

2. & “C:Program FilesCitrixReceiver StoreFrontScriptsImportModules.ps1”

3. Set-EnhancedEnumerationOptions -siteId 1 -storeVirtualPath /Citrix/Store -treatDesktopsAsApps $true


1. Creation of Delivery Group:

created a delivery group here:

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Edited Desktop:

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Browsed Site:

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If we set “TreatAsApp” in keyword, it will get our desktop in Apps tab. However to removed “Desktop” field we need to make changes in storefront:

Now, to set from Storefront 3.5

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In StoreFront 3.5 this is added in GUI, however earlier we used to do same by editing the config file:

This is configurable via web.config under the Receiver for Web site, normallyC:inetpubwwwrootCitrixStoreWeb. Open this file in your favorite text editor and locate the following segment:

<uiViews showDesktopsView=”true” showAppsView=”true”

defaultView=”desktops” />

Change the value of defaultView to be apps:

<uiViews showDesktopsView=”true” showAppsView=”true”

defaultView=”apps” />

Difference between XD 7.8 and XD 7.6:

XenDesktop 7.8:

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User Settings: is only for Administrator:

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XenDesktop 7.6:

In Server OS delivery Group:

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In Desktop OS delivery group:

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So because of this change in architecture, in XenDesktop delivery groups we have to make changes in the Desktop tab in 7.8 and in 7.6 we need to make changes in User Settings.

If Keyword:TreatAsApp is not used: Then also we can achieve same thing


use commandline on the storefront

1. asnp Citrix*

2. & “C:Program FilesCitrixReceiver StoreFrontScriptsImportModules.ps1”

3. Set-EnhancedEnumerationOptions -siteId 1 -storeVirtualPath /Citrix/Store

-treatDesktopsAsApps $true


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Desktop Studio Error: “Can't Get License Info”

The license server can be registered with XenDesktop either when XenDesktop is configured, or through the Change license server action on the Licensing node in Desktop Studio.

When the administrator specifies the address of the license server, Desktop Studio attempts to discover the License Configuration Service to allow more reading of license usage.

The error “Can’t get license info” appears if Desktop Studio cannot detect the License Configuration Service. The error does not signify that XenDesktop is not functioning as expected or that the users cannot connect to their desktops and applications.

For administrator authentication issues, only full administrators can connect to the License Configuration Service. Local administrators of the license server machine are implicitly full administrators of the License Configuration Service installed on that machine. Other full administrators can add the new administrators to the License Configuration service.

Some administrators setup on the License Configuration service might still experience problems when connecting to the service. This is generally because of the domain setup issues. The License Configuration Service uses Active Directory (AD) authentication to approve which users are allowed to retrieve license information. For this authentication process to work, either the license server must be in the same domain as the XenDesktop site, or there must be a two-way trust between both domains. Refer to Microsoft documentation for details on configuring trust relationships.


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Citrix license programs registration guide


  • All Licensing programs require a Citrix account to register.
  • Creating a new account does not automatically create a new license program registration.
  • Citrix Licensing Programs only allow entry into one single active licensing program agreement at a time.


Citrix Licensing Programs consist of three different programs:

  • Enterprise Licensing Program, which provides discounts on purchases over a specific amount and level
  • Easy Licensing Program, which provides electronic licensing with no discounts.
  • Education Licensing Program, which provides discounts for non-profit Education entities.

For more information on these programs, please contact your Solution Advisor or visit our Licensing Programs page on

My Account Navigation Steps for Customers

  1. Log in to My Account.
  2. From the home page, select Licensing Program Registration.
Continue to step 5.

My Account Navigation Steps for Partners

  1. Log on to Partner Central.
  2. From the home page, hover over or click Licensing and Renewals, then select Licensing Program Registration.
  1. From the Licensing Program Registration page, select Enterprise Licensing, Easy, or Education.

Enterprise Licensing Agreement Procedure

To create a new Enterprise agreement, follow the steps below.

  1. While on the home page, select Begin registration.
  2. Select Parent Company.
  3. Select the Primary contract administrator by clicking the radial box next to the persons name and click Continue.
  4. On the next page, there are several options to choose.
  • Add Contacts
  • Add Affiliates
  • Complete Registration
  1. To add a contact, select Add Contacts.
  2. Fill out the form; Red Asterisks (*) are required fields.
  3. When form is completed, select Add Contact. Upon seeing the new contact record on the next page, select Continue.
  4. You can add more contacts by selecting the Add New Contact again.
  5. The next page allows you to complete your registration by clicking Complete Registration at the bottom of the page.
  6. The next page shows the contract information and provides two other steps that you can take immediately or later. These 2 options can also be found on the home page under Manage Registration.
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Publish Registration

This option streamlines notification of new contracts to a partner by making notification part of the process of registering a contract. It also allows the chosen partner to administer or manage the customer’s contract and provides them immediate access to the contract number and other information so they may place an order immediately. Publish Registration also allows customers to remove a partner or send notification of an existing contract to a new partner when the customer has not yet chosen one.

  1. Select Search for a Reseller in the middle of the page.
  2. Choose Country, State or Province, and enter partner name in the Name field, then select Continue.
  3. Select the radial box next to the preferred partner of choice (if more than one appears).
  4. Select Continue and Continue again.
  5. Add the e-mail address of the contact at the partner company you wish to receive the contract information notification.
  6. Select “Send Now”, this refreshes the page and shows an e-mail was sent to the e-mail address entered in the Email Address field.
  7. Select Finish. This brings the user back to the home page of the Licensing Program Registration where additional boxes appear allowing customers or partners to manage other aspects of a contract.

Manage Registration

  1. Upon completion of registration, the second option available is Manage Registration.
  2. Select Manage Registration, this brings you back to the home page of the Licensing Program Registration.
  3. In this section, a customer or partner may Manage Affiliates or Publish Registration.
  1. Manage Affiliates: This link allows parent companies to add affiliates to their contract. This is different from the Register>Affiliate Company in that this is where a Parent company adds affiliates to the contract, whereas Register is for an affiliate to add themselves to a parent company contract.
  2. Publish Registration: This link allows a customer to publish their contract information to a preferred partner.

Note: Only a customer sees this view and can publish registration information to a partner. When a partner contact sees this link, it is because their company also owns a contract. For instructions, see the Publish Registration information above.


Register>Affiliate Company is for affiliates to add themselves to a parent contract. Contacts who log in with a username associated to the Parent company should not use this option.

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Manage Contacts

Manage Contacts allows customers and partners to manage Primary and Secondary contacts on a contract and add contacts to the account.

Note: A partner must have been provided the rights (published) to administer their customers contract prior to being able to change contacts.

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To change the Primary or Secondary Administrator:

  1. Click Primary Administrator or Secondary Administrator.
  2. Deselect current contact highlighted as Primary or Secondary contacts.
  3. Select new contact by clicking the radial box next to their name.
  4. Select Continue.
  5. You may add a new contact by selecting Add New Contact. You may also add a new contact from the home page by selecting Add New Contact in the Manage Contacts section.

Manage Affiliates

  1. Click Manage Affiliates.
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  1. Select Add Affiliates.
  2. Add affiliate customer ID in the field with the asterisk (*) and select Continue.
  3. Select appropriate choices by clicking the corresponding radial box and Continue.
  4. The next page shows the contact information. Select a contact to be the person who receives notifications for their affiliate contract and select Continue.
  5. The next screen allows a contact to confirm their selections and select Continue.
  6. The next page shows affiliate just added and allows addition of another affiliate or to go back to the home page, if finished.

Removing a Preferred Partner

Customers may want to remove a partner they have previously selected or not choose any at all. Choosing or not choosing a partner is up to the customer and not a requirement by Citrix.

  1. Select Publish Registration on the home page.
  2. Select the radial box next to the partners name on the next page.
  3. Select the Remove button.
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  1. You have the ability to add another partner or none at all. If none, select the Finish button and return to the home page.

Enterprise License Program Resources

This section brings users to the Licensing Programs page, which provides additional information on licensing programs.

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Program Overview

The Program Overview takes you to the License Program page on, where benefits and other important information is found. It also provides links to Citrix Delivery Center solutions. All links, once selected, open a new window.

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Enterprise License Program Terms

Select this link to view the program terms.

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Affiliate Registration

The following steps provide instructions on how affiliates can add themselves to a parent Enterprise Licensing Agreement (ELA).

  1. A contact from the affiliate company needs to log in to My Account.
  2. Select the Begin Registration link shown below.
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  1. Select Affiliate Company.
  2. Enter the Parent Company ELA Registration number (contract number) in the first field and Parent Company ID (account number) in the second field and select Continue.
  3. The following page shows the Parent company registration information and requires you to select the Yes button to continue. The No button allows you to cancel the registration and start over, if needed.
  4. Select the Primary contact from the list provided by checking the radial box next to the contact and select Continue.
  5. The following page provides the contacts Customer ID and ELA Agreement number. Notice the contract number is the same as the parent contract with a -02 at the end, this designates that contract as an affiliate. This concludes the registration. You can select Manage My Registration or continue to work within My Account.
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Education Licensing Program Registration

The Education Licensing program is solely for Education entities.

  1. Select Education.
  2. Select Register Now.
  3. A brief explanation of the program appears on the following page, we recommended reading this information. Once read, select Continue.
  4. A verification page follows providing the contacts company information. Verify the accuracy of the information and select Continue.
  5. Select a Contract Administrator from the choices shown and select Accept Choice. The system shows all contacts marked Current in the account.
  6. You may add a new contact by selecting Add Now, filling in the appropriate information and when completed, takes you back to the same page with the newly added contact shown.
  7. Select the Secondary Contract Administrator and click Accept Choice. As in step 4, you may add a new contact by selecting Add Now.
  8. The following page requests verification of company information. If correct, select Complete Registration, if inaccurate; select Go Back and Edit Company Information just above the Complete Registration button.
  9. Upon selecting Complete Registration in step 6, you can send notification of the new Education Registration information to a partner of your choice by adding the e-mail address of the partner contact and selecting Send.
  10. The following page shows the confirmation e-mail sent. Select Exit Registration to go back to the Education Welcome Page.
  11. Upon completion of the Education registration, select Exit Registration. On the page that appears, select Continue to view the Education contract number.

ELA Contract Re-registration

If you have an existing ELA contract and attempt to create another one, you receive the pop up message below. This same notification appears if you try to open a new Education Contract and already have an Easy or ELA agreement.

The example below shows what happens if a user tries to create another contract. This example does not apply to an Easy contract.

  1. You select Begin Registration.
  2. You select Parent Company.
  3. The message below appears stating an ELA contract already exists and does not allow you to continue.
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Easy Contract Re-registration

The example below shows what happens if a user tries to create another Easy contract.

  1. You select Begin Registration.
  2. You select Parent Company.
  3. The message below appears stating that an existing Easy contract already exists and if the user continues registering, the system deactivates the existing Easy contract.
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  1. Select OK to continue, which creates a new ELA contract agreement, or Cancel.

Additional Resources

For assistance in North America, call 1-800-4Citrix (800-424-8749), 24×7 or visit our Customer Service support site to open a case. For International contact information, click here.


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How to Contact Support – Hardware Customers

Before creating a Support Case

Citrix Technical Support aims at solving every reported incident in the shortest possible timeframe. To do so, we require the appropriate information. Please make sure to follow the steps below before contacting support. If the information provided is incomplete, the resolution of your support case might be delayed.

Consult the Citrix Self Help Resources

We recommend that you take full advantage of all of the Citrix Self Help Resources and our Best Practices before creating a support case. These resources and best practices can help you quickly find the answers you need or help expedite your issue.

  • Knowledge Center: A database of articles and bulletins written by Citrix technical experts.
  • eDocs: A library of product documentation for Citrix solutions and technologies.
  • Support Forums: Discussion forums where you can ask questions and get real-world answers from other customers.
  • Analysis Tools: A simple, online troubleshooting platform and health-checker for your Citrix environment. Available for XenDesktop, XenServer, XenApp and NetScaler.
  • Secrets of the Support Ninjas eBook: Support tips on XenApp, XenDesktop, XenServer and NetScaler.
  • Communities: User groups and interest groups where you can share ideas, opinions, technical information and best practices.
  • Citrix Education: Training and certification courses to build your skills.
  • Project Accelerator: A free, interactive XenDesktop assessment, design and deployment tool from the experts.
  • Blogs: Straight talk from Citrix executives, product teams and technical experts.
  • Citrix Support on Facebook | Citrix Support on Twitter: Interact with Citrix Support engineers who monitor the Citrix Support social networking sites.

Gather All Necessary Information

Best Practices to help expedite your support case.

Hardware Support Checklist

  • Appliance Serial Number (requires valid appliance maintenance)
    • Firmware version
    • Release
    • Build
    • Classic or Ncore version
  • Recent changes in the network/environment
  • Description of issue and issue behavior
  • Steps to reproduce issue
  • Troubleshooting diagnostic steps taken
  • Explanation of your network layout or network topology diagram (if possible include IP information)
  • A network trace if networking issue.
  • For NetScaler & AGEE issues, please have the support file ready: System Diagnostic > Technical Support Tools > Generate Support File > Run > Download the file support.tgz
  • Business impact
  • Support case severity – when reporting a support case, please indicate the severity to us. Should we have to change the severity level we will reach agreement with you before doing so. Please familiarize yourself with the severity description so that you understand the associated response times and expectations.

Remote Support Checklist

If remote access is requested for Software or Hardware support, you will need:

  • An account with administrative rights
  • Internet access to utilize Citrix GoToAssist
  • VPN information

Creating a Support Case

Appliance Maintenance Customers are required to present a valid Serial Number covered with appliance maintenance services when opening a support case. The Serial Number determines your support entitlement.

Follow the directions below to assist you with creating a support case by phone or web.

  • Phone – this method is used for high severity cases.
  • Web – this method is best used for medium and low severity issues.

Creating a Support Case by Phone

When calling support, you’ll need your Serial Number (if you have a hardware issue).

Phone: To log a high severity case, you must contact Citrix Support via the phone. North America toll free:1 800 424 8749 or Find Citrix support worldwide to display a complete list of Citrix Technical Support contact numbers. Utilize the phone option by following the steps below:
  • Call your toll free phone number or the Citrix phone number for your regional support center
  • Select a language (if applicable)
  • Select Technical Support
  • Select the option for “Hardware Serial Number” or “Existing Support Case”
  • Follow the instructions

Creating a Case by Web

Logging into My Support

Once logged into My Support, you can View and Update existing Support Cases, Create a New Case and view your Technical Support Entitlements.

  1. To access My Support, go to ‘’. On the main page, click (Sign In) on the top right of the page.
  2. Type in your My Account Sign In ID and Password to access your account.
Note: If you do not have a My Account Sign In ID, you may create a new one by clicking ‘ Create Citrix Account’.
  1. On your My Account Welcome page, you will see important messages displayed, as well as, links to various functions that you can perform

    Note: Refer to the My Account FAQ for additional information.

Viewing Cases

  1. To log a new Technical Support Case or view open Cases associated with your account, click Create/View Support Cases located under Support, Maintenance and Renewals.
  2. Click My Support. My Support enables you to open a Case, View cases, View entitlements, and more…
  3. In My Support, click the Existing Cases tab located at the top left of the page.
  4. Use the drop-down to filter which Cases are visible. You have the option of viewing all Cases associated with your account by status or filtering the view based on the contact that opened the case. Note: Use the Search box on the left to search for a specific Case.

Creating a Case

  1. To create a new Case, click Create Case. Note: It is also possible to create a case from an Entitlement.
  2. Specify the type of issue you are having by selecting “I have a Technical Issue” or “I have a Non-technical Issue”.
    • Note: Contact Technical Support for technical issues involving a Citrix product. Contact Customer Service for problems regarding licensing, account updates, general information, and any other non-technical issue.
  3. Fill in the “Enter a brief description of your issue” field. Based on the brief description of your issue, relevant articles will be suggested that might help resolve your problem.
  4. If an article is helpful in resolving your issue and you no longer wish to log a Case, click Yes, this resolved my problem. If you are unsure or would like to view more articles, select No, show me more articles.
  5. If the article was not helpful and you want to log a new Case, select No, I need to create a Case. A page will be displayed where you can specify which product you would like to log a Case for by inputting the product serial number/license number. Or select the radio button next to the Entitlement.
Note: You will be able to log a Case for all products you have an active Technical Support Entitlement for. If you believe that you are entitled to receive support and your product is not listed or you are having trouble logging your case, you may contact Customer Service or Technical Support using the links provided. Contact Customer Service for problems regarding licensing, account updates, general information, and any other non-technical issue. Contact Technical Support for technical issues involving a Citrix product.
  1. After entering the serial number/license number or selecting the entitlement, click Proceed to continue with creating the Case.
  2. Fill out the New Case page, providing as much information as possible about your request.

Note: Some fields such as Subject, Product Line will be prepopulated based on your previous selections. All required fields will be marked by a red bar next to the field name.

  1. If the Entitlement field is not pre-populated, you can use the lookup button to select the active Entitlement from which the Case will be created. Note: If you have an expired Entitlement or an Entitlement that is not listed, contact Customer Service.
  2. After all the information is complete, click Save.
  3. Citrix will contact you as soon as your case is assigned to a support professional.

Note: You will receive an automated email notification once your case has been created.

Viewing a Technical Support Entitlement

  1. To view all Technical Support Entitlements associated with your account, click the Entitlements/Product Authorizations tab.
  2. The Entitlements page displays all the Technical Support Entitlements associated with your account. Use the Next Page link to filter the Entitlements view. To learn more about all available Technical Support programs, visit the Support and Maintenance Programs web page.


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ShareConnect Mobile Viewer

You can access host computers via the ShareConnect mobile app for iOS and Android.

Note – Multiple monitors cannot be viewed from the ShareConnect mobile app.

Connect to a Computer

Log in to your ShareConnect account. Select the View Files button beside the computer you want to remotely access and enter your system’s credentials.

You will see the following on the ShareConnect Mobile Viewer:

Remote Computer – The computer that you are connected to remotely.

Search – Ability to search for files or apps within a folder.

Recent Files – The 10 most recently used files.

Applications – All applications present on your host computer. By default, you will see a couple of browsers and Microsoft Office applications.

Folders – A list of all folders in your remote computer.

Files List – A table list of the files with details.

You can also remotely access your host computer by clicking Show Desktop under your computer’s name in the left navigation.

You can disconnect from your host computer by clicking Disconnect your host computer’s name. You will be redirected to the My Computer’s page.

The ShareConnect Mobile Viewer Toolbar

When you connect remotely to a host computer to begin a ShareConnect session, the ShareConnect Viewer toolbar helps you with performing certain actions on your remote computer. The toolbar is located in the right navigation of your Viewer screen.

In addition to helping you on your remote computer, you can apply security settings to your host computer.

Search – Search within files and folders available on your remote computer.

Maximize – Displays the remote computer screen in 100% size.

FIT – Displays the remote computer within your ShareConnect Viewer window.

Zoom – Performs the zoom out and zoom in functionality respectively.

Full screen – Displays the remote computer in full screen mode.

Ctrl Alt Del – Sends the Ctrl-Alt-Del command to the remote computer

Windows – Sends the Windows command to the remote computer.

Leave Session – Ends your ShareConnect remote session.

Security Settings – Apply security settings to blank your remote computer’s screen and lock keyboard & mouse action in-session

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How to link a Certification Manager account to a Citrix account

CTX130826 – How to link a Certification Manager account to a Citrix account

For additional support, please visit the Citrix Education Help website.

If you are experiencing technical issues with attempting to link your Certification Manager account to your My Account, please contact the Citrix Education team by creating a case on


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Device limit per user in Enrollment profiles not being enforced MAM-only

Custom Server Property for MAM Only Device Register Limit:

1. If the custom server property number.of.mam.devices.per.user exists, it is used as MAM Device Register Limit. If it is 0, there is no limitation.

2. The server property number.of.devices.per.user is used for MDM Device Enroll Limit. It is un-related and independent with MAM Device Register Limit. !screenshot-1.png|thumbnail!

3. When Device register request (/Citrix/Device/v1/Register) is received, the reigister is rejected if the current registered devices is already equal to/greater than the MAM Device Register Limit.

4. If the MAM device id already in the system, skip the checked

5. If the limitation is over, 409 is returned.

To do this, go to Server Properties, add a new Custom Server Property and set the property name to number.of.mam.devices.per.use . Set the value to the number you wish. If set to ‘0’, this will set it to unlimited. Save and restart the XMS server


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