How to link a Certification Manager account to a Citrix account

CTX130826 – How to link a Certification Manager account to a Citrix account

For additional support, please visit the Citrix Education Help website.

If you are experiencing technical issues with attempting to link your Certification Manager account to your My Account, please contact the Citrix Education team by creating a case on training.citrix.com/support.

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Device limit per user in Enrollment profiles not being enforced MAM-only

Custom Server Property for MAM Only Device Register Limit:

1. If the custom server property number.of.mam.devices.per.user exists, it is used as MAM Device Register Limit. If it is 0, there is no limitation.

2. The server property number.of.devices.per.user is used for MDM Device Enroll Limit. It is un-related and independent with MAM Device Register Limit. !screenshot-1.png|thumbnail!

3. When Device register request (/Citrix/Device/v1/Register) is received, the reigister is rejected if the current registered devices is already equal to/greater than the MAM Device Register Limit.

4. If the MAM device id already in the system, skip the checked

5. If the limitation is over, 409 is returned.

To do this, go to Server Properties, add a new Custom Server Property and set the property name to number.of.mam.devices.per.use . Set the value to the number you wish. If set to ‘0’, this will set it to unlimited. Save and restart the XMS server

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Installation of Citrix Receiver LTSR may fail with the MUI message: 'Multilingual User Interface Language pack has stopped working'.

For all the LTSR Citrix Receiver stops and MUI pops up a message: “Multilingual User Interface Language pack has stopped working” and do not continue the installation.


Inspecting the CTXReceiverInstallLogs-yyymmdd-hhmmss, the installation ends suddenly during TrolleyExpress-yyymmdd-hhmmss.log

Below is a snip from the same machine that fails with .NET 3.5 enabled on the left and succeeds with .NET 3.5 disabled on the right. The stage ‘Collect environment info succeeded’ is not reached in the example on the left.


NOTE WELL: in other machines with healthy .NET 3.5 Framework enabled, Receiver installation is successful.

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Error: “No device license is currently available for this computer”

When configuring XenDesktop or provisioned XenApp, the following error message appears:

“No device license is currently available for this computer. A system shutdown will be initiated in 96 hours. To avoid loss of data, save your work now and close all the applications.”

User-added image

Provisioning Services virtual Disk (vDisk) status reports no license information, as displayed in the following screen shot:

User-added image

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Error: “The licenses required by this edition of Citrix XenApp are not present on the license server”

Users are unable to access the applications, and the error “An error occurred while making the requested connection” is provided.

The event viewer displays the following error, which indicates a licensing issue:

Source: MetaFrame

EventID: 9014

Description: The licenses required by this edition of Citrix Presentation Server are not present on the license server LicenseServerName.

XenApp 6.5 introduces a new feature to server role called License Model, which is found in the XenApp Server Role Manager console under license configuration. You can choose from the following three types of models:

  • XenApp

  • XenDesktop concurrent system

  • XenDesktop user/device

Note: The setting to modify the License model is also possible by modifying the policies.

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