Client Status is Off-line. Newly added client can’t have the license

I do not need a solution (just sharing information)

Symantec Endpoint Protection Manager (SEPM) reports that a Client Health State is “Off-Line” in status. It only started when I changed the workgroup name and add a user.

So what I did first as a solution is I uninstall the SEP software to each client, delete the client in the client group in SEPM (by deleting the client, it reduces the license “seat used”) and try to install again the SEP via Remote Push. It worked in one client but the rest are not. 

So what I did is I save the installer SEP package and manually install it to each client.

But since the Server Connection status to the SEPM is Not Connected to the SEPM, the newly added client does not show in the SEPM Client Group and it did not distribute its license, “Seat Used” number in the licensing details in SEPM is still the same.

(On the Symantec Endpoint Protection (SEP) client, the tray icon has a green dot. Within the client, under Help,Troubleshooting… > Server Connection Status, the client shows “Status: Not Connected.”)

I found a solution in the forum that I should perform Rebuild Indexes, but unfortunately, it does not work.

What would be some possible solutions? Cause it seems that my connection between SEPM and SEP is broken.



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