Error: “Cannot Complete Your Request” Due to NetScaler Backend Server Being Unhealthy

Verify the status of the backend servers. If any of the backend servers are unhealthy then troubleshoot and resolve the issue. For more information refer to CTX108960 – Probable Reasons for the Status of a Virtual Server Being Marked as DOWN on NetScaler. Once all backend server are functioning, you should be able to launch apps without any issues.

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Error on Studio: “A working instance for the Configuration Logging Service could not be found”

1. Restart the Citrix services with the following PowerShell commands and then close and reopen Studio:

  • Get-Service Citrix* | Stop-Service -Force
  • Get-Service Citrix* | Start-Service

Note: Studio is not going to show the same error message anymore, and it should prompt for a Mandatory upgrade again. Do not proceed with the upgrade yet, and make sure you have a good backup of the database before continuing with the following steps.

2. Re-register the Log and Monitor services connection strings with the following PowerShell commands:

Set-MonitorDBConnection -DataStore Monitor -DBConnection $nullSet-MonitorDBConnection -DBConnection $nullSet-LogDBConnection -DataStore Logging -DBConnection $nullSet-LogDBConnection -DBConnection $null
$cs="Server=$ServerName;Initial Catalog=$SiteDBName;Integrated Security=True"$csLogging= "Server=$ServerName;Initial Catalog=$LogDBName;Integrated Security=True"$csMonitoring = "Server=$ServerName;Initial Catalog=$MonitorDBName;Integrated Security=True"
Set-LogDBConnection -DBConnection $csSet-LogDBConnection -DataStore Logging -DBConnection $csLoggingSet-MonitorDBConnection -DBConnection $csSet-MonitorDBConnection -DataStore Monitor -DBConnection $csMonitoring

3. Proceed with the Mandatory upgrade on Studio by clicking the “Start the automatic Site upgrade” button. If prompted, enter the credentials used by the controllers to connect to the database.

4. Wait for the upgrade to finish, and then Studio should start to work properly.

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Untitled

The area/size of the Description field can be changed by modifying thefollowing file:

Windows

ProgramFilesServiceDeskServerwebappsLiveTimeWEB-INFLiveTime.woaContentsResourcesRequestDescriptionPanel.woRequestDescriptionPanel.wod

Linux

/usr/local/ServiceDesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Appliance v6.x-v7.2

/srv/tomcat6/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Appliance v7.3 and above

/opt/novell/nsd/servicedesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Change the following:

Generic1: WOGenericContainer {

elementName = “div”;

;

}

Changes are in block letters and underlined.

After the above change, restart NSD service as well as Tomcat6 in the server.

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Untitled

The area/size of the Description field can be changed by modifying thefollowing file:

Windows

ProgramFilesServiceDeskServerwebappsLiveTimeWEB-INFLiveTime.woaContentsResourcesRequestDescriptionPanel.woRequestDescriptionPanel.wod

Linux

/usr/local/ServiceDesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Appliance v6.x-v7.2

/srv/tomcat6/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Appliance v7.3 and above

/opt/novell/nsd/servicedesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Change the following:

Generic1: WOGenericContainer {

elementName = “div”;

;

}

Changes are in block letters and underlined.

After the above change, restart NSD service as well as Tomcat6 in the server.

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Untitled

The area/size of the Description field can be changed by modifying thefollowing file:

Windows

ProgramFilesServiceDeskServerwebappsLiveTimeWEB-INFLiveTime.woaContentsResourcesRequestDescriptionPanel.woRequestDescriptionPanel.wod

Linux

/usr/local/ServiceDesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Appliance v6.x-v7.2

/srv/tomcat6/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Appliance v7.3 and above

/opt/novell/nsd/servicedesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Change the following:

Generic1: WOGenericContainer {

elementName = “div”;

;

}

Changes are in block letters and underlined.

After the above change, restart NSD service as well as Tomcat6 in the server.

Related:

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Untitled

The area/size of the Description field can be changed by modifying thefollowing file:

Windows

ProgramFilesServiceDeskServerwebappsLiveTimeWEB-INFLiveTime.woaContentsResourcesRequestDescriptionPanel.woRequestDescriptionPanel.wod

Linux

/usr/local/ServiceDesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Appliance v6.x-v7.2

/srv/tomcat6/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Appliance v7.3 and above

/opt/novell/nsd/servicedesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Change the following:

Generic1: WOGenericContainer {

elementName = “div”;

;

}

Changes are in block letters and underlined.

After the above change, restart NSD service as well as Tomcat6 in the server.

Related:

  • No Related Posts

Untitled

The area/size of the Description field can be changed by modifying thefollowing file:

Windows

ProgramFilesServiceDeskServerwebappsLiveTimeWEB-INFLiveTime.woaContentsResourcesRequestDescriptionPanel.woRequestDescriptionPanel.wod

Linux

/usr/local/ServiceDesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Appliance v6.x-v7.2

/srv/tomcat6/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Appliance v7.3 and above

/opt/novell/nsd/servicedesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Change the following:

Generic1: WOGenericContainer {

elementName = “div”;

;

}

Changes are in block letters and underlined.

After the above change, restart NSD service as well as Tomcat6 in the server.

Related:

  • No Related Posts

Untitled

The area/size of the Description field can be changed by modifying thefollowing file:

Windows

ProgramFilesServiceDeskServerwebappsLiveTimeWEB-INFLiveTime.woaContentsResourcesRequestDescriptionPanel.woRequestDescriptionPanel.wod

Linux

/usr/local/ServiceDesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Appliance v6.x-v7.2

/srv/tomcat6/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Appliance v7.3 and above

/opt/novell/nsd/servicedesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Change the following:

Generic1: WOGenericContainer {

elementName = “div”;

;

}

Changes are in block letters and underlined.

After the above change, restart NSD service as well as Tomcat6 in the server.

Related:

  • No Related Posts

Untitled

The area/size of the Description field can be changed by modifying thefollowing file:

Windows

ProgramFilesServiceDeskServerwebappsLiveTimeWEB-INFLiveTime.woaContentsResourcesRequestDescriptionPanel.woRequestDescriptionPanel.wod

Linux

/usr/local/ServiceDesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Appliance v6.x-v7.2

/srv/tomcat6/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Appliance v7.3 and above

/opt/novell/nsd/servicedesk/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/RequestDescriptionPanel.wo/RequestDescriptionPanel.wod

Change the following:

Generic1: WOGenericContainer {

elementName = “div”;

;

}

Changes are in block letters and underlined.

After the above change, restart NSD service as well as Tomcat6 in the server.

Related:

  • No Related Posts