How to Remove Files Remaining on System after Uninstalling Receiver for Mac

After uninstalling the Receiver and rebooting the system, ensure that the files or folders listed in this section have been removed from your system. If they still exist, remove them manually.

  1. /Applications-


  2. /Library

    – /Internet plug-ins/CitrixICAClientPlugIn.plugin

    – /LaunchAgents/com.citrix.AuthManager_Mac.plist

    – /LaunchAgents/com.citrix.ServiceRecords.plist

  3. /Users/Shared

    – /Citrix/Receiver Integration (entire folder)

  4. ~/Library

    – /Internet plug-ins/CitrixICAClientPlugIn.plugin

    – /Application Support/Citrix Receiver

    – CitrixID

    – Config

    – Module

    – /Preferences/com.citrix.receiver.nomas.plist

    – /Preferences/com.citrix.receiver.nomas.plist.lockfile

    – /Preferences/com.citrix.ReceiverFTU.AccountRecords.plist (added in 11.6)

    – /Preferences/com.citrix.ReceiverFTU.AccountRecords.plist.lockfile (added in 11.6)

  5. ~/Applications

    – Under this folder, you can delete any applications you previously added via the Receiver UI.

  6. /private/var/db/receipts


    – com.citrix.ICAClient.plist

Important Notes

  • A tilde (~) placed at the beginning of a folder path refers to that folder’s location within the user profile. For example, ~/Library/Preferences/ refers to the Preferences folder within the user’s Library folder (e.g. /Users/<username>/Library/Preferences/). A path without a tilde refers to the system-wide version of that folder at the root of the system (e.g. /Library/Preferences/).

  • Note that certain folder mentioned in the list can be hidden directories on the system.

  • It is important to remember that certain items mentioned in this article might not exist on your system depending on the Receiver version(s) you previously installed.

Follow Me Data Notes

In version 11.6, the Follow Me Data feature is integrated into the Citrix Receiver for Mac. The files and folders that are compatible with this feature are listed.

You can remove the files that were not properly cleaned up by the uninstaller. You can also keep the user data that was previously synchronized on your system by Follow Me Data.

  1. The following locations should be cleaned up after running the uninstaller utility:

    – ~/Applications/Citrix/FollowMeData (this is a hidden folder that contains the application binary)

    – ~/Library/Application Support/ShareFile (contains user specific configurations)

    – /Library/PreferencePanes/FMDSysPrefPane.prefPane

  2. Installation information files that are okay to remove after uninstall:

    – /private/var/db/receipts/com.citrix.ShareFile.installer.plist

    – /private/var/db/receipts/

File not cleaned up during uninstall that you may or may not want to delete depending on your needs:

– ~/ShareFile (contains the user data synchronized by Follow Me Data)

– /private/var/db/receipts

– com.citrix.ShareFile.installer.plist


If you are Unable to find the Citrix WorkSpace App running on your MAC and if you want to forcefully quit

Press Cmd + Alt + Escape to see the Force Quit Applications menu.

This will show running apps, and lets you force-quit them if necessary – just highlight the Citrix WorkSpace App and click Force Quit.


Slow Transfers While Downloading From or Uploading to ShareFile

Numerous factors outside of ShareFile’s control could potentially impact your overall download or upload speed.

Size – Large files take longer to download/upload than small files. Many small files can take longer to download than one large file. Deep folder structures take longer to download/upload than simpler folder structures

ISP Capability

  • Your download or upload speed may vary depending on the quality of your connection, the presence of other users on your network such as in a shared or office environment, and various other factors related to your ISP. If your download or upload speeds are not satisfactory, please check your connection and consult your ISP.
  • If you are a customer located in the United States and would like to know more about national broadband availability and advertised vs actual average speeds, click here to view a 2015 study conducted by the Federal Communications Commission.
  • In the event that ShareFile is experiencing a significant issue with storage servers or infrastructure that is impacting customer downloads or uploads, real-time updates will be posted at You can subscribe to be alerted about future occurrences by phone or email.

Geographic Proximity

  • Under normal circumstances, the farther your data has to travel, the longer it will take to download/upload. ShareFile servers are located in multiple locations around the world. If your account’s files are stored primarily on the eastern coast of the US, for example, then upload or download speeds from China or Australia may be impacted by geographic proximity.
  • If you believe you are communicating with servers that are geographically distant to your working location, please reach out to ShareFile customer support about updating your primary storage server.


ShareFile FTP Information

Citrix Content Collaboration, the advanced integration layer formerly attributed to ShareFile

ShareFile is compatible with most well-known FTP clients for Windows and Mac. By connecting to ShareFile via your FTP client, you can download or upload data to your account.


ShareFile acts as an FTP server and not as an FTP client. ShareFile does not automatically integrate with other FTP sites and servers directly.

ShareFile’s FTP feature supports TLS 1.2 connections.

For more information regarding ShareFile features and plan requirements, please consult the ShareFile Pricing page.

FTPS Support

ShareFile supports FTP transfers.

  • SFTP is not currently supported.


Port Requirements

  • You can connect to ShareFile either via traditional FTP (port 21) or using an implicit SSL/TLS connection (port 990).
  • When an FTP or FTPS client connects to ShareFile, they will be using an outbound port in the range of 32768-57344. To enhance security, the connection randomly switches port numbers within this large range.
  • For information on whitelisting ShareFile IPs, click here.
  • Finding the IP of my server – You can find the IP of your account’s assigned FTP server using the “ping” command in the Windows Command Line menu. You can find your FTP server name within your ShareFile account under Personal Settings > Advanced Connections.


  • A user can have 8 simultaneous connections. Attempting any more connections will result in an error. If you cannot close connections, you may do so by closing your FTP client.
  • Move and Copy functions are not supported. Changes made in this manner will not be reflected in the ShareFile web app.
  • ShareFile does not support the Rename function when moving files.
  • This feature does not support company credentials.
  • This feature is not currently available for data on customer-managed StorageZones.
  • This feature is not compatible with VDR accounts using the view-only feature.

—-chatbot ShareFile is compatible with most FTP clients for Windows and Mac. By connecting to ShareFile via your FTP client, you can download or upload data to your account. ShareFile supports FTP transfers. To know more about the port requirements, limitations, command rates, etc., refer to CTX207859 .


Unable to add a contact to the Citrix Cloud account

By design as Citrix Cloud login requires my Citrix account

When you sign in to Citrix Cloud for the first time, Citrix Cloud performs several actions to set up your account and prepare it for use. Most of these actions are automatic, like adding access to ShareFile, which comes with your Citrix Cloud account.


How to encrypt an Email

Article Contents (click a link to skip to that section)


ShareFile Firewall Configuration – IP addresses to whitelist


ShareFile Customers who have deployed a network firewall need to whitelist the following IP addresses in order to avoid service interruptions. If customers do not have a firewall, no action is required.

IP details

Click on the links below to proceed to the section directly:

ShareFile Control Plane IP Ranges

ShareFile Outgoing requests (ShareFile to Client)

ShareFile to Client SMTP Servers

Email Notification IPs

Email Notifications

* (For Trial Accounts)

ShareFile Control Plane IP Ranges

You must allow traffic to the below connections from your on-premise environment to communicate with the ShareFile Control Plane.

Example scenarios:

  • requests sent to ShareFile from an on-premise storage zone controllers for a health check and data transfers
  • Users initiating data transfers using ShareFile web, desktop, and mobile tools.

US Control Plane

NOTE: The latest IP addresses added to this list are identified using bold.

CIDR Notation

IP Address

Netmask –

EU Control Plane

NOTE: The latest IP addresses added to this list are identified using bold.

CIDR Notation

IP Address

Netmask –

Outgoing Requests (ShareFile to Client)

You must allow traffic from the below connections to your on-premise environment to communicate with the ShareFile Control Plane.

Example scenarios:

  • requests sent from ShareFile to an on-premise storage zone controllers for data transfers
Region Primary IP 1 Primary IP 2
us-east-1 (Virgina)
us-east-2 (Ohio)
us-west-1 (California)
us-west-2 (Oregon)
ap-northeast-2 (Seoul)
ap-southeast-1 (Singapore)
ap-southeast-2 (Sydney)
ap-northeast-1 (Tokyo)
ca-central-1 (Canada)
eu-central-1 (Frankfurt)
eu-west-1 (Ireland)
sa-east-1 (Sao Paulo)

Custom SMTP IPs

You must allow traffic from the below connections to communicate with your on-premise SMTP servers.

ShareFile to Client SMTP Servers (US)

CIDR Notation IP Address Netmask

ShareFile to Client SMTP Servers (EU)

CIDR Notation IP Address Netmask


ShareFile Content Viewer

To view a file in the Content Viewer, click on the file name. The file will be displayed in the viewer alongside a number of available actions.

Viewer Pane

Your file preview will be rendered in the pane on the left. You can adjust zoom level and search document file types. You can also use the Full Screen button to hide the File Actions pane on the right.

Actions and Information Pane

The pane on the right includes the file name, file notes, and various file actions that you may utilize. The actions that are displayed depend on your permissions and account capabilities. For example: A user without the Download permission will not have a Download button.

Additional actions may be displayed within the More button, if applicable.

Panoramic Images in the Content Viewer

Panoramic image previews will be resized to fit within the preview pane. For a better view, use the Zoom option or the Full Screen button to broaden your view. Note – ShareFile does not alter the source properties of your file, size adjustments are strictly limited to the display within the preview pane.

No File Preview – Unsupported Files or Plan-Specific Limitations

Certain file types, such as those that are considerably large or created with applications that may otherwise alter the file contents in a way that prevents ShareFile from rendering the file preview properly, will not be rendered. The Content Viewer will still be used when clicking on a file, even if a preview is not supported or cannot be generated. In this situation, users can still download the file using the provided Download button.

This feature is available for all ShareFile accounts and plan types. Certain accounts and plan types may be unable to preview files in the preview pane due to industry-specific file storage compliance requirements.


If preview fails, please check your organization’s network firewall and web filtering solutions by referencing including alternate domains and VDR accounts. For example, VDR accounts will need * to be whitelisted.


Add Users to RightSignature

You must be an Admin or Owner of a ShareFile and RightSignature account to add users.

If you do not have a ShareFile account, please see CTX277584. If you do have a ShareFile account, please continue reading.

Create an Employee

First, head to People > Manage Users Home or Browse Employees. Click Create Employee

User-added image

Enter your user’s email address, first name and last name. (Company is optional). If you wish to add additional users, click Add another. When adding multiple users at Step 1, those users must all be given the same permissions and folder access later in the creation process.

User-added image

Next, customize your new employee’s User Access.

User-added image
Under E-Signature you will see the 3 options related solely to e-signatures. The first option “Send document for e-signature” is your base level permission. Checking this permission will allow an employee user to send documents for e-signature. Note: Checking this permission will use one of your e-signature licenses

Once this permission is enabled the employee user can now send documents for e-signature from within your ShareFile account.