Micro Focus Retain 4.8 is now released!

qmangus

We’re pleased to announce that Retain 4.8 is now available! Our latest release features these enhancements: Additional Android file types can now be viewed If a sender/recipient is not recognized as an internal user for both PIN & SMS messages, a mock email address is used when forwarding (e.g. Phone_numberRetain@test.com) MySQL 8.0 is now supported …

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Retain 4.8 is now released!

qmangus

We’re pleased to announce that Retain 4.8 is now available! Our latest release features these enhancements: Additional Android file types can now be viewed If a sender/recipient is not recognized as an internal user for both PIN & SMS messages, a mock email address is used when forwarding (e.g. Phone_numberRetain@test.com) MySQL 8.0 is now supported …

+read more

The post Retain 4.8 is now released! appeared first on Cool Solutions. qmangus

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Citrix Workspace app for Mac and Windows OS fails with “cannot connect to the server” from the internet when connected externally

We observed that removing the response-rewrite policies made it possible to login with LDAP-only in Receiver.

However, we needed two-factor auth and thus had to bind the policies.

With response-rewrite policy bound (the one setting header “X-Citrix-AM-GatewayAuthType” = SMS).

Binding the policy setting “PWDCount=0”, made the Receiver fail.

Entrust – SMS Passcode reported back that if Netscaler version is 12.x, the policy must be replaced with this:

add rewrite policy RWP-RES-REMOVE_2ND_PASSWORD “HTTP.REQ.URL.PATH_AND_QUERY.SET_TEXT_MODE(IGNORECASE).EQ(“/logon/LogonPoint/index.html”)” RWA-RES- REMOVE_2ND_PASSWORD

and a corresponding action:

add rewrite action RWA-RES-REMOVE_2ND_PASSWORD replace_all “HTTP.RES.BODY(99999)” “”\r\n”+n”<style type=\”text/css\”>\r\n”+n”[for=\”passwd1\”] { display: none;}\r\n”+n”#passwd1 { display: none; }\r\n”+n”</style>\r\n”+n”\r\n”+n”</body>\r\n”+n”</html>\r\n”” -search “text(“</body>n</html>”)”

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Features Request: System admin alert when communcation to customer mail server is disrupted

I need a solution

Last week, we signed on with Symantec Email Security.cloud and I’m looking for a feature wherein, when communication between Symantec Email Security.cloud system and the customer’s on-premise mail server is disrupted or broken (which would occur, for example, if customer’s Internet connection goes down, or if customer’s mail server is down), and thereafter, incoming emails start queuing up at Symantec Email Security.cloud system, it does the following:

– after a pre-configured/specified time lapse (say 30 minutes), Symantec Email Security.cloud system sends out alert via SMS and email (can be personal email), both of which can be specified via a config page on Symantec Email Security.cloud system portal page.

Right now, Symantec Email Security.cloud system appears to wait ’til incoming emails piling up in a customer’s queue reaches certain threshold limit (which can be pre-configured, and I’m told that it should be around 10 to 15% of daily email volume), and when someone at Symantec Email Security.cloud notices the threshold limit being reached or exceeding, that person picks up the phone and calls the customer admin.  So, it’s a queue volume-based system, and it’s clearly a manual system.  A problem I see with this system is, this type of breakage in communications between a email security cloud system and customer’s network or server typically occurs at late night hours (ask me how I know).  And during those off-peak hours, the volume of emails is substantially lower than during peak/business hours.  So, 10 to 15% is going to be reached after probably (throwing out a random number here) like 8 hours.  In such case, well, that’s next business day morning, and users are already at the office.  So, for faster reaction, I suppose this threshold limit can be lowered to like 1 to 5%, but that probably rquires several adjustments to reach an optimum figure.  So, instead of threshold limit-based trigger, if it can be setup for time-based (again, let’s say 30 minutes after the customer can’t be reached), it’ll be a far better and more responsive alerting mechanism.  We’ve had this with MX Logic and Proofpoint, two competitors of Symantec Email Security.cloud, and we found it tremendously useful.

Also, if and when said trigger condition occurs, instead of some live person picking up the phone to call the admin, wouldn’t be easier for everyone involved if the cloud system just SMS texts the admin’s mobile number? (and, perhaps double that effort by emailing said admin also, to his or her personal/secondary email address).  And, only call the admin if there’s no resolution even after 4 or 8 hours.  Right now, I get SMS texts every evening from Symantec Email Security.cloud announcing that Email Encryption Maintenance is in progress and, later, that said maintenance has finished.  I personally don’t find this particular notification useful, but the point is, Symantec Email Security.cloud system already, on some levels, utilize SMS texting to notifiy/alert customer admins.  So, would it be too difficult to apply this SMS alerting mechanism to the above-described connection-to-customer-system-broken type of situation??

Implementing this type of feature is obviously a matter of deploying some developers and cranking out some codes.  Please get this done.  Symantec Email Security.cloud is behind on its competitors on a number of features as it is.

Regards,
Randall Yoo

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Dual Password Field wrongly shows in First Authentication Prompt when connecting to NetScaler Gateway using Receiver

Consider the following scenario, you are using LDAP + SMS passcode RADIUS authentication.

The behavior is that user will first authenticate to LDAP, and then an SMS passcode is sent to their mobile device, which is used for authentication. Unless the user is authenticated to LDAP first, they will not receive the SMS. This is a 2-step authentication.

User-added image

On the NetScaler Gateway, if you enable primary authentication as LDAP and secondary authentication as RADIUS then the user is prompted for two passwords. This leads to a tricky situation since the user cannot obtain the SMS password until they authenticate once with LDAP.

Related:

7022489: Users are able to see mobile phone numbers on contact details despite this setting being enabled

Steps to duplicate:

1. Have a user with eDir user object association, for instance.

2. In iManager add the “mobile” user object attribute to one of theusers and define his new mobile phone number.

3. Let the MTA sync with the eDir.

4. Although “Mobile Number” field is not enabled in the “AddressBook” tab of a domain, users can see still his mobile numberat:

a) Summary as SMS field

b) Advanced in Mobile Phone field

This has been tested the same with GW18 backend and:

1. The gw18 client does not show mobile phone field in any place,i.e. what customer wants.

2. Using 2014 R2 client build 129300 against the GW18 backend, theclient still shows a mobile number of a contact.

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