SPSS account problem

I had a SPSS account, installed SPSS Modeler, played with, and stopped using.
After 1 year blank period, now I am trying to log in SPSS License Key Center to start using SPSS Modeler again.
Since I forgot my password, I clicked “Forgot my Password” of Log In page, and the site displays I will be receiving password reset confirmation email in a couple of minutes.
I have waited 60+ minutes but no pw reset confirmation email comes to my email inbox of SPSS account.
Could anyone help me on this, please?

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Cannot verify license

We’ve purchased a 1-year SPSS License + Decision Trees.

I’ve installed the app and when I launch it I get the following message:

Cannot verify license. Please ensure you have internet access and click Retry. If you already have internet access see your firewall documentation for instructions on how to whitelist an application. Or consult your system administrator (and communicate the following URL to them: https://spsslicensing.mybluemix.net).

We are unable to access the internet directly from that machine. Is there another way to activate the software?

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I have installed the program, how do I get it to run on my computer?

I have a MacBookPro – MacOS Sierre version 10.12.6, I recently purchased the IBM SPSS Statistics Base GradPack 25 for Mac (6month rental). I am able to download it onto my computer from the website I purchased it (estore.onthehub.com), once it is on my desktop, I click on the icon and install it. Installation completed, so I reopen the icon that is on my desktop and it continuously has me -reinstall the program. I have done this several times. I had a IT person help me, they thought I needed Jave 6 or 7, you are no longer able to get that so I downloaded java 8 and did the same process all over again and it still does not work.

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How to open SPSS_22

How do I open SPSS_22. I just downloaded the program, installed it, filled in the liscence code and got confirmation that licensing was completed. My computer was then restarted. (I have windows computer 64 bit and downsloaded that program).
When I now double click the SPSS icon it restarts installation process, but then tells me it is already installed on my computer.
How do I open the program other then through the icon?

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SPSS 24 Mac change directory (cd) syntax question

I’m trying to import a dataset into SPSS 24 for the Mac. For the life of me I cannot get a simple cd command to work. Here’s my syntax:

cd “/Volumes/Tonys Passport 3tb/DocumentsPassport/___NHISdata/”.

Yes, i’ve tried all the variations I can think of up to and including MacBook Pro (2)/ and Users/Tony/. My guess is that SPSS doesn’t like the blank spaces. But I could be wrong. (If SPSS doesn’t like my external USB hard drive, well, …)

Many thanks,
Tony Lima

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