7022817: Unable to open a forwarded mail on a Samsung S8 device

Environment:

GMS 2014 R2 build 145

GMS 2014 R2 build 209

The issue can not be re-produced using GMS 18 build 222

Steps to duplicate:

1.Forward a mail using a Samsung S8 device using either the Samsungmail app or the GMail app.

2.Notice that the forwarded mail will appear as an eml file.

3.Notice that opening the eml file on an iPhone will work.

4.Notice that opening the eml file on a Samsung S8 device usingeither the Samsung mail app or the GMail app will make the appcrash.

Related:

QuickEdit installation failing with error “Your device isn’t compatible with this version”. 

Question: When installing Quick Edit from the Play Store, the application shows the message “Your device isn’t compatible with this version”.

Answer:This is a known issue, related to Google Play Store as Citrix software is not involved in this part of the process. The following are some suggestions


1. Change your screen resolution settings:

* Go to Settings > Display> Screen Resolution and set it to WQHD+ or FHD+ (preferably FHD+).

* [EDIT 12/18]: Note this step is only applicable if your phone supports this screen resolution feature. If it doesn’t, please skip this step!

2. Clear Play Store Cache & Data

* Go to Settings > Applications > Application Manager > All

* Scroll down and tap Google Play Store

* Tap Clear cache (if not visible, you may need to tap “Storage” first)

* Tap Clear Data > Tap OK

3. Try either Option A or B below

* Option A:

* Open the dialer app > Touch the keypad icon

* Dial *#*# checkin #*#* (*#*#2432546#*#*)

* Touch the green phone icon

* If successful, an alert notification will appear in the notification bar a few seconds later.

* Option B:

* Open device Settings > Date & time

* If the phone has the following choices, please un-check them:

* Automatic date & time

* Automatic time zone

* Manually change the date and time, so that they are incorrect (for now)

* Tap the Home Screen button

* Go back to open device Settings > Date & time

* Manually change the date and time, so that they are correct again

* Re-check the boxes for “Automatic time zone” and “Automatic date & time”

Related:

Qucik Edit installation failing with error “Your device isn’t compatible with this version”. 

Question: When installing Quick Edit from the Play Store, the application shows the message “Your device isn’t compatible with this version”.

Answer:This is a known issue, related to Google Play Store as Citrix software is not involved in this part of the process. The following are some suggestions


1. Change your screen resolution settings:

* Go to Settings > Display> Screen Resolution and set it to WQHD+ or FHD+ (preferably FHD+).

* [EDIT 12/18]: Note this step is only applicable if your phone supports this screen resolution feature. If it doesn’t, please skip this step!

2. Clear Play Store Cache & Data

* Go to Settings > Applications > Application Manager > All

* Scroll down and tap Google Play Store

* Tap Clear cache (if not visible, you may need to tap “Storage” first)

* Tap Clear Data > Tap OK

3. Try either Option A or B below

* Option A:

* Open the dialer app > Touch the keypad icon

* Dial *#*# checkin #*#* (*#*#2432546#*#*)

* Touch the green phone icon

* If successful, an alert notification will appear in the notification bar a few seconds later.

* Option B:

* Open device Settings > Date & time

* If the phone has the following choices, please un-check them:

* Automatic date & time

* Automatic time zone

* Manually change the date and time, so that they are incorrect (for now)

* Tap the Home Screen button

* Go back to open device Settings > Date & time

* Manually change the date and time, so that they are correct again

* Re-check the boxes for “Automatic time zone” and “Automatic date & time”

Related:

Unable to Install Quick Edit from Play Store

Question:

Play Store application shows the message “Your device isn’t compatible with this version”.

Android PS application impacted.

Answer:

Since it is a known issue and it seems this is a Google Play Store issue as Citrix software is not involved in this part of the process.

Below are some suggestions –>


1. Change your screen resolution settings:

* Go to Settings > Display> Screen Resolution and set it to WQHD+ or FHD+ (preferably FHD+).

* [EDIT 12/18]: Note this step is only applicable if your phone supports this screen resolution feature. If it doesn’t, please skip this step!

2. Clear Play Store Cache & Data

* Go to Settings > Applications > Application Manager > All

* Scroll down and tap Google Play Store

* Tap Clear cache (if not visible, you may need to tap “Storage” first)

* Tap Clear Data > Tap OK

3. Try either Option A or B below

* Option A:

* Open the dialer app > Touch the keypad icon

* Dial *#*# checkin #*#* (*#*#2432546#*#*)

* Touch the green phone icon

* If successful, an alert notification will appear in the notification bar a few seconds later.

* Option B:

* Open device Settings > Date & time

* If the phone has the following choices, please un-check them:

* Automatic date & time

* Automatic time zone

* Manually change the date and time, so that they are incorrect (for now)

* Tap the Home Screen button

* Go back to open device Settings > Date & time

* Manually change the date and time, so that they are correct again

* Re-check the boxes for “Automatic time zone” and “Automatic date & time”

Related:

User cannot install QuickEdit from Play Store

Question:

Play Store application shows the message “Your device isn’t compatible with this version”.

Android PS application impacted.

Answer:

Since it is a known issue and it seems this is a Google Play Store issue as Citrix software is not involved in this part of the process.

Below are some suggestions –>


1. Change your screen resolution settings:

* Go to Settings > Display> Screen Resolution and set it to WQHD+ or FHD+ (preferably FHD+).

* [EDIT 12/18]: Note this step is only applicable if your phone supports this screen resolution feature. If it doesn’t, please skip this step!

2. Clear Play Store Cache & Data

* Go to Settings > Applications > Application Manager > All

* Scroll down and tap Google Play Store

* Tap Clear cache (if not visible, you may need to tap “Storage” first)

* Tap Clear Data > Tap OK

3. Try either Option A or B below

* Option A:

* Open the dialer app > Touch the keypad icon

* Dial *#*# checkin #*#* (*#*#2432546#*#*)

* Touch the green phone icon

* If successful, an alert notification will appear in the notification bar a few seconds later.

* Option B:

* Open device Settings > Date & time

* If the phone has the following choices, please un-check them:

* Automatic date & time

* Automatic time zone

* Manually change the date and time, so that they are incorrect (for now)

* Tap the Home Screen button

* Go back to open device Settings > Date & time

* Manually change the date and time, so that they are correct again

* Re-check the boxes for “Automatic time zone” and “Automatic date & time”

Related:

Verizon Kills Plans For Selling Huawei Phones Following US Government Pressure

huawei mate 10 prohuawei mate 10 pro

Huawei has just experienced another setback in its efforts to partners with a major U.S. wireless carrier to sell its smartphones. Verizon was in discussions to sell smartphones from the Chinese OEM, but those talks have hit a brick wall. Huawei ran into similar trouble with AT&T earlier this year.

According to a new report from Bloomberg, U.S. lawmakers put pressure on both AT&T and Verizon to scrap any plans to sell Huawei smartphones to Americans. According to the government officials, there are serious concerns regarding Chinese spying and the possibility that backdoors could be installed on devices.

For its part, Huawei officials acknowledge that breaking into the U.S. market is a bit harder than previously expected. “The U.S. market presents unique challenges for Huawei, and while the Huawei Mate 10 Pro will not be sold by U.S. carriers, we remain committed to this market now and in the future,” said the company in a statement earlier this year following AT&T’s decision for to pull out of a deal.

At CES 2018, Huawei CEO Richard Yu reflected on his company’s troubles with U.S. wireless carriers. “Everybody knows that in the US market that over 90 percent of smartphones are sold by carrier channels,” said Yu. “It’s a big loss for us, and also for carriers, but the bigger loss is for consumers, because consumers don’t have the best choice.”

mate 10 bluemate 10 blue

Yu went on to explain that Huawei has had to prove itself time and time again since its inception. “We win the trust of the Chinese carriers, we win the trust of the emerging markets,” said Yu. “And also we win the trust of the global carriers, all the European and Japanese carriers.” Unfortunately for Huawei, the U.S. government isn’t receptive to its advances.

Despite striking out with America’s two largest wireless carriers, the company is not completely out of the game. Major U.S. retailers including Best Buy, Amazon, Microsoft, Newegg, and B&H will sell the Mate 10 Pro starting on February 18th. Pre-orders for the smartphone will kick off on February 4th.

Back in 2012, both Huawei and ZTE were labeled as security threats to the U.S. by the House Intelligence Committee. “Neither company was willing to provide sufficient evidence to ameliorate the Committee’s concerns. Neither company was forthcoming with detailed information about its formal relationships or regulatory interaction with Chinese authorities,” wrote the congressional panel at the time.

mate10 allmate10 all

“Huawei, in particular, failed to provide thorough information about its corporate structure, history, ownership, operations, financial arrangements, or management. Most importantly, neither company provided sufficient internal documentation or other evidence to support the limited answers they did provide to Committee investigators.”

More recently, the Trump administration has reportedly tossed around the idea of a nationalized 5G wireless network. The reason for such a network would be to fend off threats from countries like China and Russia. Cyberwarfare and cyberespionage are increasingly becoming problems in our always-connected world, and countries are looking for additional ways to fortify their defenses.

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Lawmakers Urge AT&T to Cut Ties with Huawei, Citing National Security Concerns

huawei

The Chinese phone manufacturer Huawei is bidding to snap up market share in the United States, but lawmakers in Congress are urging AT&T to cut its ties to the phone manufacturer and work with other companies. It’s not the first time Huawei’s government ties have caused heartburn on Capitol Hill, and it comes just a week after Huawei’s US launch of the Mate 10 was reportedly scrubbed at the last second.

These new allegations are from Reuters, which reports US lawmakers also oppose plans from the Chinese telecom China Mobile Ltd to enter the US market. Issues identified by the regulators as problematic also include an AT&T-Huawei collaboration over the emerging 5G standard and AT&T subsidiary Cricket selling Huawei phones as well. Apparently the problems are serious enough that lawmakers have been warning corporations that deploy Huawei hardware that they may not be eligible to work on government contracts.

Huawei’s global market share has risen sharply over the past few years, including strong gains in a matter of months.

If you’re thinking this all sounds rather familiar, well, you’d be right. Both the Trump and Obama Administrations have sounded similar warnings on Huawei over the years. The result is a US smartphone market that’s somewhat different from the globe as a whole. Samsung and Apple are still the top two device manufacturers worldwide, but from there the list diverges. Globally, Huawei, Oppo, and Vivo round out the top five (Others claims a 41.7 percent share of the market). In the United States, LG, Motorola, and HTC round out the top five, or did as of a year ago.

In 2012, both Huawei and ZTE were the subject of a US government investigation into whether their networking equipment and mobile phones offered loopholes or backdoors that could be exploited by actors working for the Chinese government. The government found neither company’s responses sufficient, but hammered Huawei in particular for failures in transparency. Huawei refused to explain aspects of its corporate structure, its ties to the Communist Party, the results of a 1999 tax fraud audit, the situation in which that audit was dropped, or any financial documents that would support Huawei’s claim to operate as a completely independent entity from its parent organization.

While none of Huawei’s potential US partners have said much about the report, Huawei and ZTE handsets remain rarities in the US market. And in a way, that’s a shame. The US market could benefit from better competition in handsets, particularly at the lower end where low-cost Android devices now offer surprisingly good performance for your dollar. Unfortunately, the past few years has also emphasized both the pervasive security problems posed by mobile devices (including the IoT) and the degree to which cyberwarfare has decidedly real-world consequences. From disinformation campaigns to attacks levied at specific sites or companies, things have gotten more heated. The last thing we need is to deliberately invite such problems to take root.

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