How to upload a file to ShareFile

When viewing a folder, there are multiple ways to upload a file. You can:

  • Drag your files right into the web browser
  • Access the blue circular Action Button and choose Upload.

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NOTE: Citrix recommends waiting for uploads to finish before navigating away from the folder menu.

No Upload Button?

You can only upload files to folders to which you have Upload Permissions. If you do not see the Create Folder or Create Shared Folder options, or do not have the blue action button at all, contact your Workspace administrator to obtain Upload permissions.

Limitations

  • You cannot upload more than 10,000 items into an individual folder.
  • While you can upload files up to 10GB or 100GB, depending on plan level, any upload that takes longer than 18 hours to complete will fail.

FAQ

What file formats can I upload?

Any file type may be uploaded to Citrix Files WebApp.

NOTE: Not all file types may be previewed.

What is the maximum file size I can upload?

Workspace supports the upload and download of files up to 10GB or 100GB in size, depending on plan level. If your upload process cannot be completed within 18 hours, Workspace recommends breaking your upload into smaller segments.

Related:

Citrix Files WebApp: How to Upload a File

When viewing a folder, there are multiple ways to upload a file. You can:

  • Drag your files right into the web browser
  • Access the blue circular Action Button and choose Upload.

User-added image

NOTE: Citrix recommends waiting for uploads to finish before navigating away from the folder menu.

No Upload Button?

You can only upload files to folders to which you have Upload Permissions. If you do not see the Create Folder or Create Shared Folder options, or do not have the blue action button at all, contact your Workspace administrator to obtain Upload permissions.

Limitations

  • You cannot upload more than 10,000 items into an individual folder.
  • While you can upload files up to 10GB or 100GB, depending on plan level, any upload that takes longer than 18 hours to complete will fail.

FAQ

What file formats can I upload?

Any file type may be uploaded to Citrix Files WebApp.

NOTE: Not all file types may be previewed.

What is the maximum file size I can upload?

Workspace supports the upload and download of files up to 10GB or 100GB in size, depending on plan level. If your upload process cannot be completed within 18 hours, Workspace recommends breaking your upload into smaller segments.

Related:

Remote Upload Form

You can create a new form at Admin Settings > Advanced Preferences > Remote Upload Forms.

Click the Add New Form button.

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Form Description: This is the name of the form in the Remote Upload Wizard page of your account. This name will not be shown on the form itself.

Choose Destination: Choose whether to store uploaded files in a specific Folder or a File Drop. If the File Drops feature is enabled on your account, you can designate a created File Drop as the upload Destination. When choosing the File Drop option, use the drop-down menu to select from a list of File Drops that you have already created.

Choose Upload Folder: Select the folder where you want uploaded files to be stored. This folder must be a folder in the Shared Folders section of your account. If this folder has not been created yet, you will want to create it prior to using the Remote Upload Wizard.

Return users to: (Note: Any address in this field requires https://in order to function properly.) When a website is correctly entered into this field, a user that has uploaded a file to the remote upload form will be taken to the website chosen.

Request Uploader Info: When checked, users must enter their email, first and last name, and company before adding files to the form. If this box is not checked, uploaders will appear as Anonymous.

Custom Fields: You can add additional fields using the + menu. You have the option of marking these fields as required.

Copy and Paste Form

Once you have completed the form, click the Save and Get Code button. You will be able to copy the raw HTML iframe for your Remote Upload Form.

Warning: ShareFile does not provide additional code or advice beyond the provided sample. ShareFile cannot provide customer support for remote upload form code that has been modified beyond the template generated in the web application at the time of creation.

This code will remain available in the Remote Upload Forms section of your account. You can retrieve it by clicking on the View Code icon, or delete it from the list by choosing the Remove icon.

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Finished Form Example:

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FAQ

In the creation of a Remote Upload Form for an account that has FINRA Archiving enabled account – there are a few differences.

Question: Why, when creating a Remote Upload Form on an Archiving enabled account, the Custom Add Fields are missing?

Answer: This is intentional.

Question: Why, after generating the code for the Remote Upload Form with uploader information required, the page only has the upload space but no fields to enter uploader Information?

Answer: This is intentional. FINRA policy requires all content on an archiving account to be static. Those fields are added to the notes of a file, so they would not be static.

Those fields are not valid for archiving enabled accounts because they would not be in compliance.

Related:

ShareConnect – Add or Create Files

ShareConnect’s iOS users can now upload media files and create Microsoft documents (Word, Excel and PowerPoint) from their iOS device to be saved on their remote host computer.

To begin uploading or adding documents to your host computer, you must navigate to any folder on your remote computer from the File Explorer app. Tapping the delimiter will open the Add and Create menu options on your iOS device.

Upload Media Files

Currently ShareConnect’s iOS users can only upload media files like photos or videos from their iOS device to their remote computer.

To upload files, you must:

1. Tap the Photos Backup button in the app bar on the bottom.

2. Tap the Upload Photos button to access your photos and select them for upload.

  1. a. If you select Take a Photo or Video, the camera feature on your iOS device will be made active. Tap on Use Photo to save the photo to your remote computer.
  2. b. If you select Photo Library, a list of albums present on your iOS device is opened. Select the photo you want to upload and tap Upload to save the photo on your remote computer.

3. Tap the Upload button to upload your photos.

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Create Microsoft Documents

Currently ShareConnect’s iOS users can create Microsoft Word, Excel, and PowerPoint documents from their iOS device to store in their remote computer.

To create new documents, you must:

1. Tap the New Filebutton in the app bar on the bottom.

2. Choose the type of file you wish to create.

3. Once you create the document and you save it, you will be asked to give it a name to begin uploading the document to your remote computer.

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Related:

How to Upload Files Using ShareFile Desktop App for Windows

This article describes how to upload files using ShareFile desktop app for Windows.

Background

There are many ways to upload when using ShareFile desktop. You can upload both files and folders, as well as upload multiple files simultaneously. Once you have chosen a file for upload or dragged a file to the app, it will be uploaded. Upload times may vary based on your connection, the size of your file, and the number of files being processed.

Related:

How to Upload a Folder to ShareFile Using Google Chrome

Upload a Folder in Google Chrome

Make sure you are using the Google Chrome browser – and you will be able to easily upload a folder to your account.

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Google Chrome users can quickly upload folders to their account by dragging the folder into the web browser window. The folder will automatically be created, and all contents uploaded to ShareFile. Keep in mind that upload times may vary, and folder directories that exceed Microsoft Windows’ character limit may not be uploaded.

Not using Google Chrome? Try one of these options

Related:

Request with ShareFile

This article shows you how to request a file from your ShareFile account. Requests can be created using the Citrix Files mail system or by requesting a link to add to an email.

The Request function allows you to request files to a specific location in your Citrix Files account. Requests can be sent via the Citrix Files email system, or a standalone link can be generated that you can then copy and paste elsewhere.

Looking for a web form or upload page for your site?

Request messages aren’t intended for repeated, long-term use. Check out our Remote Upload Form feature for something more suitable.
Requesting entire folders?

Request a File links sent in this manner do not support the use of the Java Uploader. If your recipient needs to upload entire folders, consider creating them as a client user on your account so they may sign in securely and upload folders.

Article Contents (click a link to skip to that section)

Request with ShareFile Get a Request Link you can send yourself Request Files to a Specific Folder


Request with ShareFile

Request with ShareFile allows you to send your file request using the Citrix File email system. With this method, the recipient receives an email message containing a secure link to upload the file(s).

Click Request Files from the Dashboard, then choose Request with Workspace

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Customize Your Message Before Sending


  1. Enter a Recipient for your message. You can enter an external user’s email address manually, or select users from your address books or distribution groups.
  2. Request files will be uploaded to allows you to select where you want the uploaded files to be stored.
    • Files are uploaded to the File Box by default.
    • Remember, files that are in the File Box for longer than its default retention policy will automatically be deleted by the system.
    • If you want to be able to access the uploaded file beyond that retention period, select a different upload location or move it out of the File Box.
    • Files cannot be uploaded to the root of Shared Folders or Favorite Folders.
  3. Enter a Subject for your message. You may enter additional text in the Body of your message if needed.
  4. Edit Message Options allows you to customize the following:
    • Send me a copy of this email – Receive a copy of the email message
    • Email me when files are uploaded – Receive a notification email when the upload link is used by your recipient
    • Require recipients to log in – Require that recipients log in with their Workspace account (or create one)
    • Access expires – Set how long you want the upload link to be accessible
  5. Click Send when ready. You will receive confirmation that the request was sent successfully.

Get a Request Link

Get a Link allows you to quickly obtain a secure upload link you can share. With this method, Workspace generates a link that you can copy and paste.

Click Request Files from the Dashboard, then choose Get a Link

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Customize Your Link Before Generating

  1. Request files will be uploaded to allows you to select where you want the uploaded files to be stored. Use the folder tree menu to select a new destination.
    • Files are uploaded to the File Box by default.
    • Remember, files that are in the File Box for longer than its default retention policy will automatically be deleted by the system.
    • If you want to be able to access the uploaded file beyond that retention period, select a different upload location or move it out of the File Box.
    • Files cannot be uploaded to the root of Shared Folders or Favorite Folders.
  2. Edit Link Options allows you to customize the following:
    • Email me when files are uploaded – Receive a notification email when the upload link is used by your recipient
    • Require recipients to enter name and email – Require that recipients enter their name and email address before they upload files. This is for tracking purposes.
    • Access expires – Set how long you want the upload link to be accessible
  3. Click Get a Link to generate the final link that you can then copy and paste.

Request Files to a Specific Folder

To have files uploaded directly to a folder through a request, navigate to the folder where you want files sent and click the Request Files link in the + menu to the right of the folder name.

Related:

Request a File in Workspace

Article Contents (click a link to skip to that section)

Request with Workspace Get a Request Link you can send yourself Request Files to a Specific Folder


Request with Workspace

Request with Workspace allows you to send your file request via Workspace’s email system. With this method, the recipient receives an email message containing a secure link to upload the file(s).

Click Request Files from the Dashboard, then choose Request with Workspace

User-added image


Customize Your Message Before Sending


  1. Enter a Recipient for your message. You can enter an external user’s email address manually, or select users from your address books or distribution groups.
  2. Request files will be uploaded to allows you to select where you want the uploaded files to be stored.
    • Files are uploaded to the File Box by default.
    • Remember, files that are in the File Box for longer than its default retention policy will automatically be deleted by the system.
    • If you want to be able to access the uploaded file beyond that retention period, select a different upload location or move it out of the File Box.
    • Files cannot be uploaded to the root of Shared Folders or Favorite Folders.
  3. Enter a Subject for your message. You may enter additional text in the Body of your message if needed.
  4. Edit Message Options allows you to customize the following:
    • Send me a copy of this email – Receive a copy of the email message
    • Email me when files are uploaded – Receive a notification email when the upload link is used by your recipient
    • Require recipients to log in – Require that recipients log in with their Workspace account (or create one)
    • Access expires – Set how long you want the upload link to be accessible
  5. Click Send when ready. You will receive confirmation that the request was sent successfully.

Get a Request Link

Get a Link allows you to quickly obtain a secure upload link you can share. With this method, Workspace generates a link that you can copy and paste.

Click Request Files from the Dashboard, then choose Get a Link

User-added image


Customize Your Link Before Generating

  1. Request files will be uploaded to allows you to select where you want the uploaded files to be stored. Use the folder tree menu to select a new destination.
    • Files are uploaded to the File Box by default.
    • Remember, files that are in the File Box for longer than its default retention policy will automatically be deleted by the system.
    • If you want to be able to access the uploaded file beyond that retention period, select a different upload location or move it out of the File Box.
    • Files cannot be uploaded to the root of Shared Folders or Favorite Folders.
  2. Edit Link Options allows you to customize the following:
    • Email me when files are uploaded – Receive a notification email when the upload link is used by your recipient
    • Require recipients to enter name and email – Require that recipients enter their name and email address before they upload files. This is for tracking purposes.
    • Access expires – Set how long you want the upload link to be accessible
  3. Click Get a Link to generate the final link that you can then copy and paste.

Request Files to a Specific Folder

To have files uploaded directly to a folder through a request, navigate to the folder where you want files sent and click the Request Files link in the + menu to the right of the folder name.

Related:

7023234: Expired Java applets in Filr

This document (7023234) is provided subject to the disclaimer at the end of this document.

Environment

Micro Focus Filr 3

Situation

The Java applets which facilitate the use of the ‘drag-and-drop file upload’ and ‘edit-in-place’ features in the Filr Web interface, expired on August 1st, 2018.

As a result, end users may experience one of the following issues:

a. Unable to add files via the drag-and-drop file upload (for browsers that do not support HTML5 file uploads or when using the CTRL + Add Files in a browser with java support)

b. Unable to edit files via the Edit This File option in the Web interface

Resolution

These applets have been updated to renew the validity until July 27th, 2021 via the online update Filr 3 Security Update 4 available over the Filr 3.0 update channel.

Note: Clearing the Java cache may be needed, see here for how to clear the Java cache on a client machine.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

Related: