Windows 10 Compatibility with Citrix Virtual Desktops (XenDesktop)

With the release of the Windows 10 Operating System, Microsoft introduced a new way to build, deploy, and service Windows: Windows as a service. New features are packaged into Feature Updates (major versions like 1703, 1709, 1803, etc.). Bug fixes and security fixes are packaged into Quality Updates. These updates that can be deployed using existing management tools like SCCM. To align with the new method of delivering feature and quality updates in Windows 10, Microsoft introduced the concept of servicing branches.

Microsoft announced that Windows 10 new feature update releases will come out twice a year (around March and September) in a Semi-Annual servicing channel, aligning with the way Office 365 ProPlus is serviced. 1703 (Creators) and 1709 (Fall Creators) are the first examples of this. The Windows 10 servicing and support information is available on Microsoft’s Whats new in Windows 10 deployment page. The servicing timeline for available Windows 10 versions is available on Microsoft’s Windows Lifecycle Fact Sheet.

There are 3 types of servicing channels available with Windows 10:

Windows Insider Program

This program provides Preview Builds that registered entities can get access to validate new features as well as compatibility with existing apps and infrastructure prior to the new features being released in a Semi-Annual Channel.

Semi-Annual Channel

This channel delivers the new twice-per-year feature update releases. Organizations can choose when to deploy updates from the Semi-Annual Channel.

Long-Term Servicing Channel

LTSC releases (formerly known as LTSB) are intended for specialized systems that often require a longer servicing option because of their purpose. The LTSC servicing model prevents Windows 10 Enterprise LTSC devices from receiving the usual feature updates and provides only quality updates to ensure that device security stays up to date.

For additional details on Windows as a service, please refer to:

https://docs.microsoft.com/en-us/windows/deployment/update/waas-overview

Note:

  • Installing Citrix software versions released prior to the Semi-Annual Channel version is not recommended. Customers who choose to do so will need to validate that any issue generating a Support call isn’t already addressed with a newer Citrix software version if available, and might be required to upgrade to a newer Citrix software version.
  • Once a Windows 10 version reaches End of Service that version is no longer serviced or supported by Microsoft. Citrix does not support running its software on an operating system that is not supported by its manufacturer. Please refer to Microsoft’s Windows Lifecycle Fact Sheet for Windows 10 End of Service information.
  • Row pertaining to build 20140 was removed in July 2020 as this build corresponds to Microsoft’s development branch of Windows 10 and not that of 20H2.

See the table below for supported versions:

Version OS Builds (Or higher) Servicing Options Citrix Support Citrix Version
2004 19041.208 SAC Supported 2003 or newer

1912 LTSR CU1 or newer

7.15 LTSR CU5 or newer
1909 18363.418 SAC Supported 1909 or newer

7.15 LTSR CU5 or newer
1903 18362.116 SAC Supported 1903 or newer

7.15 LTSR CU4 or newer
2019 LTSC 17763.107 LTSC Supported 1808 or newer

7.15 LTSR CU3 or newer
1809 17763.107 SAC Supported 1808 or newer

7.15 LTSR CU3 or newer
1803 17134.1 SAC Supported 7.18 or newer

7.15 LTSR CU2 or newer
1709 16299.201 SAC Supported (1) 7.17 or newer

7.15 LTSR CU2 or newer
1703 15063.483 SAC Supported 7.14.1 or newer

7.15 LTSR CU1 or newer
1607 14393.447 CBB Supported (4) 7.14.1 or newer

7.15 LTSR CU1 or newer
2016 LTSB 14393.447 LTSB Supported 7.15 LTSR CU1 or newer
1511 10586.164 CBB Not Supported (3) Not Supported (3)
2015 LTSB 10240.17488 LTSB Supported 7.15 LTSR CU1 or newer
  1. Windows 10 v1709 supported after applying November 2017 or later Microsoft KBs. See Issue #1 and #2 on CTX229052.
  2. If testing an Insider Preview build it is recommended to use the latest available Current Release or Long Term Service Release version of Citrix VDA or Receiver.
  3. Windows 10 v1511 reached End of Service April 2018. Please refer to Microsoft’s Windows Lifecycle Fact Sheet for details on End of Service.
  4. Windows 10 v1607 Enterprise and Education editions are serviced and supported until April 09, 2019. Earlier editions reached End of Service April 2018 and are no longer serviced or supported. Please refer to Microsoft’s Windows Lifecycle Fact Sheet for details on End of Service.
  5. 19H2 is an update to v1903. The known issues outlined on CTX238758 hold good for 19H2.

Windows 10 Known Issues Articles

Related:

Windows 10 v2004 – Citrix Known Issues

Microsoft releases software updates for Windows 10 twice a year through the Semi-Annual Channel. Microsoft released its Semi-Annual Channel ‘May 2020 update’ (v2004) in May 2020.

This article is intended to capture known issues with Windows 10 v2004 that have been identified so far through Citrix internal testing and customer reports.

Note:

  • This is a live article and is updated as and when new information is available.
  • Up to May 2020, this article was a known issues article for Windows Insider Preview builds of 20H1 which is now Windows 10 v2004.

Known Issues

The following are the known issues:

Issue 1

Issue Description

Citrix User Profile Manager (UPM) may stop working after Windows 10 with VDA installed is upgraded to v2004 OR it may break the native Windows applications like notepad, calculator etc when UPM is configured on fresh install of v2004.

[TPV-2706]

Problem Cause

Changes in Windows 10 v2004 is causing this issue.

Solution

This issue is fixed in Citrix Virtual Apps and Desktops 7 2003 and later versions.

Issue 2

Issue Description

Printers part of Citrix Universal Print Server (UPS) are not mapped within ICA session of Windows 10 v2004 VDA.

Problem Cause

Changes in Windows 10 v2004 Operating System is causing the printer mapping failure.

Solution

There is no solution. Citrix is working with Microsoft to resolve this issue.


Issue 3

Issue Description

On Virtual Machine’s (hosted on vSphere) with VM version 14 and boot option EFI, a failure may be seen when you upgrade Windows 10 machine to v2004 with an error “We can’t tell if your PC is ready to continue installing Windows 10. Try restating the setup”

[TPV-2703]

Solution

Installing the latest VMWare tools 11.0.0.x before attempting to upgrade to v2004 resolves this issue.

Issue 4

Issue Description

On Windows 10 v2004 end point with Receiver/Workspace App, when a network interruption is caused by disabling the Network Interface from Control Panel, Session Reliability feature fails to work.

[RFWIN-15116]

Problem Cause

Changes in Windows 10 v2004 Operating System is making the Session Reliability to fall back to Auto Client Reconnect when the network is disrupted.

Solution

This issue has been fixed in Citrix Workspace App.

  • Users on Current Release of Workspace App are advised to upgrade to version 2002 or its replacement that contains the fix.
  • Users on the LTSR version of Workspace App are advised to upgrade to version 1912 or its replacement that contains the fix.

Issue 5

Issue Description

On Windows 10 v2004 end point with Receiver/Workspace App, when a network interruption is caused using Firewall, Session Reliability feature fails to work.

[RFWIN-15263]

Problem Cause

Changes in Windows 10 v2004 Operating System is making the Session Reliability to fall back to Auto Client Reconnect as soon as the the network is disrupted.

Solution

There is no solution. Citrix is working with Microsoft to resolve this issue.


Issue 6

Issue Description

ICA launch of Citrix VDA installed on Windows 10 Virtual Desktop v2004 fails.

[TPV-3025]

Problem Cause

Changes in Windows 10 v2004 Operating System is causing this issue.

Solution

There is no solution. Citrix is working with Microsoft to resolve this issue.

Workaround

For Citrix VDA versions below 2006:

The VDA doesnt support the use of WDDM graphics display driver for Remote Desktop Connection which is enabled by default in Windows 10 v2004 and above. Set the below policies through the group policies for your OU:

1. Under Administrative Templates (Computers) -> Windows Components – > Remote Desktop Service -> Remote Desktop Session Host.

  • Disable the setting “Use WDDM graphics display driver for Remote Desktop Connection”

2. Under Administrative Templates (Computers) -> Windows Components – > Remote Desktop Service – > Remote Desktop Session Host -> Session Time Limits

  • Edit “Set the time limit for active Remote Desktop Services sessions” to set the appropriate time suitable for your requirement (eg: 1Day)

For Citrix VDA versions 2006 and above:

The WDDM graphics mode is supported. Set the below policy through the group policies for your OU:

1. Under Administrative Templates (Computers) -> Windows Components – > Remote Desktop Service – > Remote Desktop Session Host -> Session Time Limits

  • Edit “Set the time limit for active Remote Desktop Services sessions” to set the appropriate time suitable for your requirement (eg: 1Day)

Issue 7

Issue Description

A failure during component initialization may be seen when 7.15 LTSR VDA (with any CU) is upgraded to CU6 on Windows 10 v2004. This issue is not seen with a fresh install of CU6 VDA on Windows 10 v2004.

[LCM-7909]

Problem Cause

An error “Failed to configure component ‘ICA for workstation services’ because it is not installed” is seen. Changes in Windows 10 v2004 is causing this issue.

Solution

Citrix is working with Microsoft to resolve this issue.

Workaround

  • Uninstalling the existing CU and installing CU6 resolves this issue.
  • Upgrading 7.15 LTSR VDA to CU6 prior to upgrading VDA OS to Windows 10 v2004 is advised.


Issue 8

Issue Description

Following upgrade to Windows 10 v2004, user personalization layer (UPL) services will no longer be able to start during logon. This prevents user layer disks from attaching or being created when users log into their desktops. Note, this issue does not impact App Layering User Layers, it only affects user personalization layer for Virtual Apps and Desktops

[UNI-78456]

Problem Cause

During upgrade to Windows 10 v2004 Microsoft is removing the UPL service key and service from the Winlogon chain.

Solution

There is no solution. Citrix is working with Microsoft to resolve this issue. A workaround for this issue is to uninstall and reinstall the VDA as this will re-register the UPL login services correctly.

Issue 9

Issue Description

App Layering fails to import a new OS Layer for Windows 10 v2004 with the error: “A failure occurred while importing the OS: Cannot handle more than two partitions on a disk.”

[UNI-79067]

Problem Cause

Importing Windows 10 v2004 as a new OS Layer fails due to Windows creating a recovery partition during installation which results in their being a total of three partitions for the image. This is greater than the maximum two partitions allowed for OS Import.

Solution

Manually deleting the recovery partition will resolve this issue. For more information, see https://support.citrix.com/article/CTX226407. Citrix is working on an enhancement to add support for importing an image containing a recovery partition as a new OS Layer.


Issue 10

Issue Description

Published images from App Layering running Windows 10 v2004 can take 5 minutes or longer to log into Windows and/or for the Start Menu to appear after login.

[UNI-79147]

Problem Cause

The issue is caused by missing dependencies between the App Layering uniservice, and the Windows Delivery Optimization Service (dosvc) and Storage Service (StorSvc).

Solution

There is no solution. Citrix is working on a fix to resolve this issue.

Related:

Windows 10 20H2 (Insider Preview Builds) – Citrix Known Issues

Microsoft releases regular builds of the next version of Windows 10 through their Insider Preview Program. Citrix does not support Insider Preview builds as stated on CTX224843 – Windows 10 Compatibility with Citrix XenDesktop.


This article is intended to capture known issues with Windows 10 20H2 that have been identified so far through Citrix internal testing and customer reports for the benefit of customers who are conducting early testing in preparation for when the Semi-Annual Channel release of 20H2 becomes available.


Note:

  • This is a live article and is updated as and when new information is available.
  • All the issues mentioned in this article have been noticed with 20H1 builds up to 20140

Known Issues

The following are the known issues:

Issue 1

Issue Description

Citrix User Profile Manager (UPM) may stop working after Windows 10 with VDA installed is upgraded to 20H2 OR it may break the native Windows applications like notepad, calculator etc when UPM is configured on fresh install of 20H2.

[TPV-2706]


Problem Cause

Changes in Windows 10 v2004 or later is causing this issue.

Solution

This issue is fixed in Citrix Virtual Apps and Desktops 7 2003 and later versions.

Issue 2

Issue Description

Printers part of Citrix Universal Print Server (UPS) are not mapped within ICA session of Windows 10 20H2 VDA.

Problem Cause

Changes in Windows 10 v2004 or later is causing the printer mapping failure.


Solution

There is no solution. Citrix is working with Microsoft to resolve this issue.

Issue 3

Issue Description

On Windows 10 20H2 end point with Receiver/Workspace App, when a network interruption is caused by disabling the Network Interface from Control Panel, Session Reliability feature fails to work.

[RFWIN-15116]

Problem Cause

Changes in Windows 10 v2004 or later is making the Session Reliability to fall back to Auto Client Reconnect when the network is disrupted.

Solution

This issue has been fixed in Citrix Workspace App.

  • Users on Current Release of Workspace App are advised to upgrade to version 2002 or its replacement that contains the fix.
  • Users on the LTSR version of Workspace App are advised to upgrade to version 1912 or its replacement that contains the fix.

Issue 4

Issue Description

On Windows 10 20H2 end point with Receiver/Workspace App, when a network interruption is caused using Firewall, Session Reliability feature fails to work.

[RFWIN-15263]

Problem Cause

Changes in Windows 10 v2004 or later is making the Session Reliability to fall back to Auto Client Reconnect as soon as the the network is disrupted.


Solution

There is no solution. Citrix is working with Microsoft to resolve this issue.


Issue 5

Issue Description

ICA launch of Citrix VDA installed on Windows 10 Virtual Desktop 20H2 fails.

[TPV-3025]

Problem Cause

Changes in Windows 10 v2004 or newer is causing this issue.


Solution

There is no solution. Citrix is working with Microsoft to resolve this issue.

Issue 6

Issue Description

Following upgrade to Windows 10 20H2, user personalization layer (UPL) services will no longer be able to start during logon. This prevents user layer disks from attaching or being created when users log into their desktops. Note, this issue does not impact App Layering User Layers, it only affects user personalization layer for Virtual Apps and Desktops

Problem Cause

During upgrade to Windows 10 v2004 or newer, OS is removing the UPL service key and service from the Winlogon chain.


Solution

There is no solution. Citrix is working with Microsoft to resolve this issue. A workaround for this issue is to uninstall and reinstall the VDA as this will re-register the UPL login services correctly.

Related:

Windows 10 20H1 (Insider Preview Builds) – Citrix Known Issues

Microsoft releases regular builds of the next version of Windows 10 through their Insider Preview Program. Citrix does not support Insider Preview builds as stated on CTX224843 – Windows 10 Compatibility with Citrix XenDesktop.

This article is intended to capture known issues with Windows 10 20H1 that have been identified so far through Citrix internal testing and customer reports for the benefit of customers who are conducting early testing in preparation for when the Semi-Annual Channel release of 20H1 becomes available.

Note:

  • This is a live article and is updated as and when new information is available.
  • All the issues mentioned in this article have been noticed with 20H1 builds up to 19041.208

Known Issues

The following are the known issues:

Issue 1

Issue Description

Citrix User Profile Manager (UPM) may stop working after Windows 10 with VDA installed is upgraded to 20H1 OR it may break the native Windows applications like notepad, calculator etc when UPM is configured on fresh install of 20H1.

[TPV-2706]

Problem Cause

Changes in 20H1 is causing this issue.

Solution

This issue is fixed in Citrix Virtual Apps and Desktops 7 2003.


Issue 2

Issue Description

Users are unable to uninstall Desktop Lock if Windows 10 was upgraded to 20H1 with Desktop Lock and Workspace App installed.

[TPV-744]

Problem Cause

During the upgrade,the key CtxBackupShell is getting removed under [HKLM -> SOFTWARE -> Microsoft -> Windows NT -> CurrentVersion -> Winlogon] . As a result, an error message “1: Read failed HKLMSOFTWAREMicrosoftWindows NTCurrentVersionWinlogonCtxBackupShell=(32bit on 32bit)” is displayed.

Solution

This issue is resolved with 20H1 builds 18999 and newer.


Issue 3

Issue Description

Printers part of Universal Print Server are no longer mapped after Windows 10 is upgraded to Windows 10 20H1. This issue is not seen with fresh install of Windows 10 20H1.

[LCM-5677]

Solution

There is no solution. Support for custom print drivers have been deprecated by Microsoft.


Issue 4

Issue Description

Unable to print using client mapped printers if Universal Print Driver is used with a Windows 10 20H1 VDA.

[LCM-5691]

Solution

This issue is resolved with 20H1 builds 18990 and newer.


Issue 5

Issue Description

On Virtual Machine’s (hosted on vSphere) with VM version 14 and boot option EFI, a failure may be seen when you upgrade Windows 10 machine to 20H1 with an error “We can’t tell if your PC is ready to continue installing Windows 10. Try restating the setup”

[TPV-2703]

Solution

Installing the latest VMWare tools 11.0.0.x before attempting to upgrade to 20H1 resolves this issue.

Issue 6

Issue Description

When Windows 10 machine with Citrix Workspace Environment Management (WEM) Agent 1803 or newer is upgraded to 20H1, WEM fails to work. This issue is not seen with WEM versions up to 4.7

[TPV-1184]

Problem Cause

The ‘Norskale’ key under [HKLM -> System -> CurrentControlSet -> Control] is getting removed during the upgrade to 20H1.

Solution

This issue is resolved with builds 19018 and later.


Issue 7

Issue Description

When Windows 10 machine with VDA installed is upgraded to 20H1 build 19025, users may experience a failure with VDA registration.

[TPV-2772]

Solution

This issue is resolved with 20H1 builds 19030 and newer.

Issue 8

Issue Description

On Windows 10 20H1 end point with Receiver/Workspace App, when a network interruption is caused by disabling the Network Interface from Control Panel, Session Reliability feature fails to work.

[RFWIN-15116]

Problem Cause

Changes in Windows 10 20H1 Operating System is making the Session Reliability to fall back to Auto Client Reconnect when the network is disrupted.

Solution

This issue has been fixed in Citrix Workspace App.

  • Users on Current Release of Worspace App are advised to upgrade to version 2002 or its replacement that contains the fix.
  • Users on the LTSR version of Workspace App are advised to upgrade to version 1912 or its replacement that contains the fix.

Issue 9

Issue Description

On Windows 10 20H1 end point with Receiver/Workspace App, when a network interruption is caused using Firewall, Session Reliability feature fails to work.

[RFWIN-15263]

Problem Cause

Changes in Windows 10 20H1 Operating System is making the Session Reliability to fall back to Auto Client Reconnect as soon as the the network is disrupted.

Solution

There is no solution. Citrix is working with Microsoft to resolve this issue.

Issue 9

Issue Description

ICA launch of Citrix VDA installed on Windows 10 Virtual Desktop v20H1 fails.

[TPV-3025]

Problem Cause

Changes in Windows 10 20H1 Operating System is causing this issue.

Solution

There is no solution. Citrix is working with Microsoft to resolve this issue.

Issue 10

Issue Description

Following upgrade to Windows 10 v20H1, user personalization layer (UPL) services will no longer be able to start during logon. This prevents user layer disks from attaching or being created when users log into their desktops. Note, this issue does not impact App Layering User Layers, it only affects user personalization layer for Virtual Apps and Desktops

Problem Cause

During upgrade to Windows 10 20H1 Microsoft is removing the UPL service key and service from the Winlogon chain.

Solution

There is no solution. Citrix is working with Microsoft to resolve this issue. A workaround for this issue is to uninstall and reinstall the VDA as this will re-register the UPL login services correctly.

Related:

ShareFile Windows 10 Universal Windows Platform (UWP) App

Download the app

You can download it here!

Localization Support: German, French, Spanish, Japanese, Simplified Chinese, Russian, Portuguese, Korean and Dutch.


Requirements and Limitations

  • This app is universal for both Windows 10 and Windows 8.1 users, as well as users with Windows phones running Windows 10. This app can be used on any Windows 10 computer, tablet or phone.
  • Windows 8.1 Phone users can use the original ShareFile for Windows 8.1 app, if needed.
  • Note: Files with a name greater than 40 characters cannot be uploaded via a ShareFile mobile app. The character limit includes the file extension.

Related:

SQL Report to get computers migrated from W7 to W10

I need a solution

Hello,

I would like to know if someone has any idea about how to detect or get the computers that has been migrated from Windows 7 to Windows 10. I perfectly know how to get the windows 10 machines but is so tedious to get which ones where upgraded from Windows 7 or which ones were directly imaged with Windows 10. Maybe something is saved in any register key or Altiris saves any information about different OS that have been installed in the PCs…

Im interesting on this because in our company we are fully involved on Windows 7 exit and I would like to may follow the progress of upgrades. I assume that the local IT per countries are keepnig the name of computers that they are migrating.

Thanks a lot for your valuable help, and thanks for this forum, one of the best things that Altiris has.

0

Related:

SEPC Installation Package Refresh

I need a solution

Hello all,

First time poster on this forum. I have a question regarding the latest 22.17 Windows upgrade. The upgrade news article states the following:

    Action Required

    Windows device restart
    All users with Windows devices will be prompted to restart their devices after the update. Even if they delay the restart, their Windows clients remain protected.

    Windows installation package refresh
    Administrators who created a Windows installation package before April 3 should create and distribute a new one after April 3 to use for new Windows package deployments.

    As a hub with multiple sites (and multiple installation packages) does this mean we will need to recreate all the installation packages?

    0

    1554209202

    Related:

    Trends Impacting Digital Workplace Strategies

    EMC logo


    Technologies such as machine learning, bots, virtual personal assistants, augmented reality and virtual reality are being leveraged in the consumer world to enrich experiences and adapt based on preferences and behaviors. Organizations likely already have teams and solutions in place for things like digital workplace portals, unified communications, content management, etc. However, there are emerging technologies in the consumer world that are already starting to make their way into the enterprise workplace. Some of these are quickly gaining maturity in their application for real-world use cases while others are at the beginning of the adoption curve. Let’s explore some of the use cases and target scenarios where these technologies are being applied.

    Machine Learning

    The self-driving car is all about writing software to teach the car how to drive itself. Underpinning that is machine learning based upon telemetry provided by sensors and cameras. The smart thermostat uses machine learning and sensors to determine when you’re home and when you’re not to set the desired temperature for your house.

    So how can this be applied in the enterprise? Machine learning is one of the most broadly applicable technologies that can be applied to almost anything.  Within enterprise organizations, machine learning techniques are being embedded in apps and platforms – promising to make them smarter and more relevant to workers. For example:

    • Dell Client Command Suite proactively provides personalized suggestions and recommendations based upon an individuals’ (and their colleagues’) interactions and behaviors in the context of Microsoft Office 365.
    • Dell Client Command Suite uses machine learning to notice patterns of problems that workers are facing with their PCs to help improve support and over time deliver self-healing.
    • Big Data – The collection, storage, processing, and analysis of the organizations’ data is at the heart of Machine Learning. These machines can only learn if there are mountains of data to analyze so patterns can be determined, and actions can be taken.

    Bots

    Bots have become prevalent in the consumer world, most notably in the messaging and chat industry. We now see most major companies deploying bots to represent their brand and interact with consumers directly within chat platforms such as Apple iMessage, Facebook Messenger, SnapChat and others.

    Organizations are looking at bots and robotic process automation for areas such as knowledge management, application integration and personal productivity boosters. Bots range from the mundane “if this, then do that” to the more complex with the ability to answer questions from integrated platforms (HR, CRM, ERP, etc.) on demand. Some bots even do these things automatically, without the worker asking for the information.

    • Travel and Expense Support – When a charge hits a workers corporate card, a bot could create a corresponding expense report and entry item.
    • Desktop Support – Bots that attempt to answer and solve problems for workers, using machine learning and available support content.
    • Microsoft Teams – Workers can leverage bots to retrieve data, tasks and notifications from a variety of platforms and in turn make business decisions on where to focus their time.
    • Microsoft Dynamics 365 for Sales and Customer Service – Customer service departments can utilize bots to deflect routine questions, promote self-service and free up agents to focus on areas where they are more effective.

    Virtual Personal Assistants (VPAs)

    In the consumer world, Amazon, Google and Apple, among others, all create voice enabled smart home devices that allow us to control our homes through voice activated commands. Apple, Google and Microsoft have had virtual personal assistants embedded in our devices and operating systems for years that similarly allow us to control those devices and accomplish tasks such as researching questions on the internet, making a call, sending a messaging, etc. Consumers use VPAs in their personal lives to answer questions, accomplish tasks and control the environment.

    VPAs are an emerging technology for enterprise organizations. The enterprise workforce wants a consumer-like experience at work. They want the same capabilities and more, such as accomplish tasks, manage priorities, and control their surroundings. They’d like voice capabilities in their workplace for issuing commands and making suggestions to help them find information. Organizations are connecting their key content platforms with VPAs to accelerate the speed and ease which workers can access enterprise data and content (CRM, ERP, intranet, HR). Some examples are:

    • A worker could use the Cortana VPA within Microsoft Windows 10 to ask her to retrieve the latest travel expense and policy document. In this case Cortana would have to be connected to the organizations intranet or HR portal to be able to retrieve that on behalf of the worker. The benefit should be obvious – the worker wasn’t required to launch a browser and navigate to a portal, they simply had to ask a question.
    • Workers could use the Siri VPA on an iPhone to tell them when their next meeting is scheduled and what the meeting is about.
    • Organizations that tie Google Assistant into their CRM data would allow sales people access their latest sales forecast for the quarter.

    Augmented Reality (AR) and Virtual Reality (VR)

    The possibilities are endless with The Growing Demand for AR/VR in the Workplace (by Daniel Newman, Principal Analyst for Futurum Research), promising to bring collaboration, training, demos, marketing and more to new heights. Consider the productivity gains if workers could engage and collaborate with colleagues around the globe as if they were together in the same room, or train in environments that are difficult, if not impossible to reproduce, where they can do no harm.

    • Enterprise organizations can enable more engaging meetings with remote workers by enhancing existing meetings with virtual reality. It holds the promise of making virtual meetings more immersive and analogous to meeting in person.
    • For training scenarios, VR can be used to teach a safety officer how to respond to a simulated chemical spill. Another training scenario using AR could be used to enhance CPR training manikins where it appears to be lifelike.
    • AR is starting to work its way into scenarios such as product design, where a designer can interact with prototypes and ideas in a simulated 3-D space at their fingertips.

    Summary

    With these emerging trends, organizations have decisions to make about where to invest.  Do they go the path of niche solutions that support specialized needs, deploy pre-integrated platforms and ecosystems (that may not yet have all the capabilities) or employ a multi-layered strategy which could be a combination of both? Whichever path is chosen, organizations should consider employing automation and intelligence to deliver a better experience for their workers and allow them to do their jobs more efficiently.

    Dell EMC Consulting Services can help with embedding automation and intelligence enablement tools into your ecosystem, contact your Dell EMC Sales Representative to learn more.

    The post Trends Impacting Digital Workplace Strategies appeared first on InFocus Blog | Dell EMC Services.


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