ShareFile Sync for Windows isn't authenticating the user and Instead opens the Dashboard

To resolve this issue:

  1. Open regedit and navigate to: ComputerHKEY_CURRENT_USERSoftwareCitrixShareFileSync
  2. Check the registry keys for:
  • AccountID
  • CompanyName
  • Email
  • Subdomain
  • UserID
  • UserName

If the information, particularly the subdomain and Email, don’t match the user’s update them to match.(preserve the original values in case they need to be changed back).

Relaunch Sync and have the User log in again and make sure their Sync authenticate and starts syncing data.


  • No Related Posts

Local Monitors are not Blanked when Connecting via ICA to Remote PC with AMD GPU

Add the following registry value to the Remote PC VDA 7.16 and above:




Name: CitrixIDD


Data: 3

This forces the Citrix Graphics stack to use the Citrix Indirect Display Driver instead of the AMD GPU for remote sessions.

The Indirect Display Driver is not present on VDA 7.15, so users will need to upgrade to a current release to benefit from this.


  • No Related Posts

Schedule Reboot Does Not Restart The Machine And Machine Stays In Shutdown State. 

Create following registry keys on controllers : HKLMSoftwareCitrixDesktopServerSiteServices

Name: MaxShutdownTimeSecs

Value Type : REG_DWORD

Default : 20 (sec)

Info: Seconds Minimum=1

We can try setting this to 1800 (Seconds)


Name: MaxShutdownDelayMin

Value Type : REG_DWORD

Default : 10

Info: Minutes Minimum=1 Maximum=60

We can try setting this to 60


Name: ShutdownTimeoutRecovery


Value: 1

Note : All these values are in decimal.


  • No Related Posts

The Setting: “Let me use a different input method for each app windows” cannot be changed in ICA session

Issue is fixed in LC4416 (XD7.6.1000). To modify selection of “Let me set a different input method for each app windows” checkbox, registry settings are needed:


Name: ClientDataOption


Data: 2

By default, we will enable the setting upon session connection, the above registry key allow to skip the setting enable and save user selection.

Effected version:

VDA 7.6.1000 and later

VDA 7.13 and later


  • No Related Posts

Virtual Apps and Desktops 7.X: Logon Duration in MonitorData.Session Table in Monitoring Database shows “Null”

Custom Security Descriptor was set for the Application Event logs on the VDA’s.


“customsd”=”O:BAG:SYD:(D;; 0xf0007;;;AN)(D;; 0xf0007;;;BG)(A;; 0xf0007;;;SY)(A;; 0x5;;;BA)(A;; 0x7;;;SO)(A;; 0x3;;;IU)(A;; 0x2;;;BA)(A;; 0x2;;;LS)(A;; 0x2;;;NS)(A;;0x1;;;S-1-5-21-905980934-1232030010-646806464-20420)”

Due to CustomSD set on that Application Event Logs, UPMPlugin loaded in BrokerAgent (that runs under Network Service account) was denied permission to read the Application events . Hence, it couldn’t get the Desktop Ready event, and so no ‘upmlogon’ payload was sent to Citrix Monitor Service and so logon duration was not logged.


  • No Related Posts

could not block to write registry by application control

I need a solution


I made a application control policy.

I want block to write this registry value.

registry key : HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesTcpipParameters

value : NV HostName

It is registry about Computer Name.

When it blocked to write if I change the value manually.

But, When I change it on My Computer > Property 

the registry value is change.




  • No Related Posts