Error: “You cannot add apps at this time” on Receiver StoreFront

Cause 1

StoreFront server is unable to resolve the name of the XML server(s) listed under Manage Server Farms.

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

The server name ftlvxa.amc.ctxcannot be resolved. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 2

StoreFront server is unable to contact the XML server(s) using the specified XML port number under Manage Server Farms.

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

An error occurred while attempting to connect to the server ftlvxa45.amc.ctx on port 81. Verify that the Citrix XML Service is running and is using the correct port. If the XML Service is configured to share ports with Microsoft Internet Information Services (IIS), verify that IIS is running. This message was reported from the XML Service at address. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 3

If using HTTPS or SSL Relay as the transport type, StoreFront Services server is unable to contact the XML server(s) using Secure Socket Layer (SSL).

Example of SSL Relay configuration

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

An SSL connection could not be established: You have not chosen to trust the issuer of the server’s security certificate, amc-FTLVAMCDC-CA. This message was reported from the Citrix XML Service at address. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 4

Third-party network monitoring solutions (for example: firewalls, Intrusion Detection Systems (IDS), antivirus) might be blocking the XML traffic between StoreFront Services and the XML server(s).

Related:

  • No Related Posts

Error: “You cannot add apps at this time” on Receiver StoreFront

Cause 1

StoreFront server is unable to resolve the name of the XML server(s) listed under Manage Server Farms.

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

The server name ftlvxa.amc.ctxcannot be resolved. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 2

StoreFront server is unable to contact the XML server(s) using the specified XML port number under Manage Server Farms.

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

An error occurred while attempting to connect to the server ftlvxa45.amc.ctx on port 81. Verify that the Citrix XML Service is running and is using the correct port. If the XML Service is configured to share ports with Microsoft Internet Information Services (IIS), verify that IIS is running. This message was reported from the XML Service at address. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 3

If using HTTPS or SSL Relay as the transport type, StoreFront Services server is unable to contact the XML server(s) using Secure Socket Layer (SSL).

Example of SSL Relay configuration

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

An SSL connection could not be established: You have not chosen to trust the issuer of the server’s security certificate, amc-FTLVAMCDC-CA. This message was reported from the Citrix XML Service at address. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 4

Third-party network monitoring solutions (for example: firewalls, Intrusion Detection Systems (IDS), antivirus) might be blocking the XML traffic between StoreFront Services and the XML server(s).

Related:

  • No Related Posts

Error: “You cannot add apps at this time” on Receiver StoreFront

Cause 1

StoreFront server is unable to resolve the name of the XML server(s) listed under Manage Server Farms.

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

The server name ftlvxa.amc.ctxcannot be resolved. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 2

StoreFront server is unable to contact the XML server(s) using the specified XML port number under Manage Server Farms.

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

An error occurred while attempting to connect to the server ftlvxa45.amc.ctx on port 81. Verify that the Citrix XML Service is running and is using the correct port. If the XML Service is configured to share ports with Microsoft Internet Information Services (IIS), verify that IIS is running. This message was reported from the XML Service at address. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 3

If using HTTPS or SSL Relay as the transport type, StoreFront Services server is unable to contact the XML server(s) using Secure Socket Layer (SSL).

Example of SSL Relay configuration

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

An SSL connection could not be established: You have not chosen to trust the issuer of the server’s security certificate, amc-FTLVAMCDC-CA. This message was reported from the Citrix XML Service at address. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 4

Third-party network monitoring solutions (for example: firewalls, Intrusion Detection Systems (IDS), antivirus) might be blocking the XML traffic between StoreFront Services and the XML server(s).

Related:

  • No Related Posts

Error: “You cannot add apps at this time” on Receiver StoreFront

Cause 1

StoreFront server is unable to resolve the name of the XML server(s) listed under Manage Server Farms.

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

The server name ftlvxa.amc.ctxcannot be resolved. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 2

StoreFront server is unable to contact the XML server(s) using the specified XML port number under Manage Server Farms.

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

An error occurred while attempting to connect to the server ftlvxa45.amc.ctx on port 81. Verify that the Citrix XML Service is running and is using the correct port. If the XML Service is configured to share ports with Microsoft Internet Information Services (IIS), verify that IIS is running. This message was reported from the XML Service at address. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 3

If using HTTPS or SSL Relay as the transport type, StoreFront Services server is unable to contact the XML server(s) using Secure Socket Layer (SSL).

Example of SSL Relay configuration

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

An SSL connection could not be established: You have not chosen to trust the issuer of the server’s security certificate, amc-FTLVAMCDC-CA. This message was reported from the Citrix XML Service at address. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 4

Third-party network monitoring solutions (for example: firewalls, Intrusion Detection Systems (IDS), antivirus) might be blocking the XML traffic between StoreFront Services and the XML server(s).

Related:

  • No Related Posts

Error: “You cannot add apps at this time” on Receiver StoreFront

Cause 1

StoreFront server is unable to resolve the name of the XML server(s) listed under Manage Server Farms.

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

The server name ftlvxa.amc.ctxcannot be resolved. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 2

StoreFront server is unable to contact the XML server(s) using the specified XML port number under Manage Server Farms.

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

An error occurred while attempting to connect to the server ftlvxa45.amc.ctx on port 81. Verify that the Citrix XML Service is running and is using the correct port. If the XML Service is configured to share ports with Microsoft Internet Information Services (IIS), verify that IIS is running. This message was reported from the XML Service at address. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 3

If using HTTPS or SSL Relay as the transport type, StoreFront Services server is unable to contact the XML server(s) using Secure Socket Layer (SSL).

Example of SSL Relay configuration

User-added image

The following error message is recorded on StoreFront server under Event Viewer > Applications and Security logs > Citrix Delivery Services:

Log Name: Citrix Delivery ServicesSource: WebApplicationDate: <Date>Event ID: 0Task Category: (12346)Level: ErrorKeywords: ClassicUser: N/AComputer: ftlvstorefront.amc.ctxDescription:

An SSL connection could not be established: You have not chosen to trust the issuer of the server’s security certificate, amc-FTLVAMCDC-CA. This message was reported from the Citrix XML Service at address. The specified Citrix XML Service could not be contacted and has been temporarily removed from the list of active services.

Cause 4

Third-party network monitoring solutions (for example: firewalls, Intrusion Detection Systems (IDS), antivirus) might be blocking the XML traffic between StoreFront Services and the XML server(s).

Related:

  • No Related Posts

Error Message: Cannot Start Desktop “[DesktopName]” When Trying to Launch a Desktop VDA

Open an RDP connection to the Desktop VDA that cannot be launched and check if there is another existing connected/disconnected session in the Task manager. If that is the case then logoff the session and try to launch the published Desktop again.

Note: If the session cannot be logged of from the Task Manager, that probably is because it is an administrator account. Administrator accounts cannot be logged off from the Task Manager. In that case try to contact the person who owns the administrator account and request to logoff. Otherwise, proceed to reboot the host. Then try to launch the published Desktop again.

Related:

  • No Related Posts

Error Message: Cannot Start Desktop “[DesktopName]” When Trying to Launch a Desktop VDA

Open an RDP connection to the Desktop VDA that cannot be launched and check if there is another existing connected/disconnected session in the Task manager. If that is the case then logoff the session and try to launch the published Desktop again.

Note: If the session cannot be logged of from the Task Manager, that probably is because it is an administrator account. Administrator accounts cannot be logged off from the Task Manager. In that case try to contact the person who owns the administrator account and request to logoff. Otherwise, proceed to reboot the host. Then try to launch the published Desktop again.

Related:

  • No Related Posts

Error Message: Cannot Start Desktop “[DesktopName]” When Trying to Launch a Desktop VDA

Open an RDP connection to the Desktop VDA that cannot be launched and check if there is another existing connected/disconnected session in the Task manager. If that is the case then logoff the session and try to launch the published Desktop again.

Note: If the session cannot be logged of from the Task Manager, that probably is because it is an administrator account. Administrator accounts cannot be logged off from the Task Manager. In that case try to contact the person who owns the administrator account and request to logoff. Otherwise, proceed to reboot the host. Then try to launch the published Desktop again.

Related:

  • No Related Posts

Error Message: Cannot Start Desktop “[DesktopName]” When Trying to Launch a Desktop VDA

Open an RDP connection to the Desktop VDA that cannot be launched and check if there is another existing connected/disconnected session in the Task manager. If that is the case then logoff the session and try to launch the published Desktop again.

Note: If the session cannot be logged of from the Task Manager, that probably is because it is an administrator account. Administrator accounts cannot be logged off from the Task Manager. In that case try to contact the person who owns the administrator account and request to logoff. Otherwise, proceed to reboot the host. Then try to launch the published Desktop again.

Related:

  • No Related Posts

Error Message: Cannot Start Desktop “[DesktopName]” When Trying to Launch a Desktop VDA

Open an RDP connection to the Desktop VDA that cannot be launched and check if there is another existing connected/disconnected session in the Task manager. If that is the case then logoff the session and try to launch the published Desktop again.

Note: If the session cannot be logged of from the Task Manager, that probably is because it is an administrator account. Administrator accounts cannot be logged off from the Task Manager. In that case try to contact the person who owns the administrator account and request to logoff. Otherwise, proceed to reboot the host. Then try to launch the published Desktop again.

Related:

  • No Related Posts