Error: “The remote session was disconnected because there was no terminal server license server available to provide a license”

Windows 2003 Terminal Servers do not recognize the Windows 2000 Licensing server and the following error occurs:

“The remote session was disconnected because there was no terminal server license server available to provide a license.

User-added image

The following event ids are logged:

Event ID 1004: No Terminal Server licenses available.

Event ID 1011: There are no Terminal Server licenses available.

Users cannot log on to a session using either ICA or RDP.

Background

Microsoft stated that Windows 2003 Server serves the Windows 2003 Terminal Server licensing. In the old licensing scheme, the licensing was on an Active Directory controller but in Windows 2003 this is no longer a requirement.

Refer to Q279561 Microsoft technote to install a Windows 2003 Server and point all Terminal Server users to the installed license.

Note: Windows XP and pre-release client OS requires TS License of 2003. Vista, Windows 7 and later require license from 2008 Terminal Server.

Related:

  • No Related Posts

Untitled

Extra! X-treme platform support is based on the product version. Note that Extra! X-treme is a 32-bit application that can run in the 64-bit Windows environments listed below.

Preferred Platforms

9.3

9.3 SP1

9.4

9.5

9.6

Windows 10**

X

X

Windows Server 2019

X

Windows Server 2016

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

*

Windows XP Professional (64-bit)

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

Windows Server 2003 (32- and 64-bit)

X

X

* Extra! X-treme 9.x will install and run on Windows XP 32-bit. In concert with Microsoft’s product support lifecycle (PLC) policies, we no longer provide support for Extra! X-treme 9.4 and higher on Windows XP.

** Windows 10 “Windows as a Service” Support Statement. Extra! X-treme is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. Extra! X-treme is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

*** Windows 7 is no longer supported by Microsoft, but Extra! X-treme 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Supported Virtualization Products

9.3

9.3 SP1

9.4

9.5

9.6

Microsoft App-V

X

X

X

X

X

VMware

X

X

X

X

X

Citrix XenApp 7.x

X

X

X

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Note the following:

  • Using Extra! X-treme in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, or 2008 Remote Desktop (Windows Terminal Services)
    • Extra! X-treme is supported only on Citrix versions currently supported by Citrix at the time of the Extra! release.

Using Extra! Help

Starting with Extra! X-treme 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the Extra! Help Update, an Internet browser (and Internet connection) is required.

To view the legacy Extra! X-treme 9.5 and earlier Help, on Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see https://support.microfocus.com/kb/doc.php?id=7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

Extra! X-treme platform support is based on the product version. Note that Extra! X-treme is a 32-bit application that can run in the 64-bit Windows environments listed below.

Preferred Platforms

9.3

9.3 SP1

9.4

9.5

9.6

Windows 10**

X

X

Windows Server 2019

X

Windows Server 2016

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

*

Windows XP Professional (64-bit)

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

Windows Server 2003 (32- and 64-bit)

X

X

* Extra! X-treme 9.x will install and run on Windows XP 32-bit. In concert with Microsoft’s product support lifecycle (PLC) policies, we no longer provide support for Extra! X-treme 9.4 and higher on Windows XP.

** Windows 10 “Windows as a Service” Support Statement. Extra! X-treme is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. Extra! X-treme is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

*** Windows 7 is no longer supported by Microsoft, but Extra! X-treme 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Supported Virtualization Products

9.3

9.3 SP1

9.4

9.5

9.6

Microsoft App-V

X

X

X

X

X

VMware

X

X

X

X

X

Citrix XenApp 7.x

X

X

X

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Note the following:

  • Using Extra! X-treme in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, or 2008 Remote Desktop (Windows Terminal Services)
    • Extra! X-treme is supported only on Citrix versions currently supported by Citrix at the time of the Extra! release.

Using Extra! Help

Starting with Extra! X-treme 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the Extra! Help Update, an Internet browser (and Internet connection) is required.

To view the legacy Extra! X-treme 9.5 and earlier Help, on Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see https://support.microfocus.com/kb/doc.php?id=7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

Extra! X-treme platform support is based on the product version. Note that Extra! X-treme is a 32-bit application that can run in the 64-bit Windows environments listed below.

Preferred Platforms

9.3

9.3 SP1

9.4

9.5

9.6

Windows 10**

X

X

Windows Server 2019

X

Windows Server 2016

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

*

Windows XP Professional (64-bit)

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

Windows Server 2003 (32- and 64-bit)

X

X

* Extra! X-treme 9.x will install and run on Windows XP 32-bit. In concert with Microsoft’s product support lifecycle (PLC) policies, we no longer provide support for Extra! X-treme 9.4 and higher on Windows XP.

** Windows 10 “Windows as a Service” Support Statement. Extra! X-treme is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. Extra! X-treme is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

*** Windows 7 is no longer supported by Microsoft, but Extra! X-treme 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Supported Virtualization Products

9.3

9.3 SP1

9.4

9.5

9.6

Microsoft App-V

X

X

X

X

X

VMware

X

X

X

X

X

Citrix XenApp 7.x

X

X

X

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Note the following:

  • Using Extra! X-treme in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, or 2008 Remote Desktop (Windows Terminal Services)
    • Extra! X-treme is supported only on Citrix versions currently supported by Citrix at the time of the Extra! release.

Using Extra! Help

Starting with Extra! X-treme 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the Extra! Help Update, an Internet browser (and Internet connection) is required.

To view the legacy Extra! X-treme 9.5 and earlier Help, on Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see https://support.microfocus.com/kb/doc.php?id=7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

Extra! X-treme platform support is based on the product version. Note that Extra! X-treme is a 32-bit application that can run in the 64-bit Windows environments listed below.

Preferred Platforms

9.3

9.3 SP1

9.4

9.5

9.6

Windows 10**

X

X

Windows Server 2019

X

Windows Server 2016

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

*

Windows XP Professional (64-bit)

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

Windows Server 2003 (32- and 64-bit)

X

X

* Extra! X-treme 9.x will install and run on Windows XP 32-bit. In concert with Microsoft’s product support lifecycle (PLC) policies, we no longer provide support for Extra! X-treme 9.4 and higher on Windows XP.

** Windows 10 “Windows as a Service” Support Statement. Extra! X-treme is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. Extra! X-treme is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

*** Windows 7 is no longer supported by Microsoft, but Extra! X-treme 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Supported Virtualization Products

9.3

9.3 SP1

9.4

9.5

9.6

Microsoft App-V

X

X

X

X

X

VMware

X

X

X

X

X

Citrix XenApp 7.x

X

X

X

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Note the following:

  • Using Extra! X-treme in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, or 2008 Remote Desktop (Windows Terminal Services)
    • Extra! X-treme is supported only on Citrix versions currently supported by Citrix at the time of the Extra! release.

Using Extra! Help

Starting with Extra! X-treme 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the Extra! Help Update, an Internet browser (and Internet connection) is required.

To view the legacy Extra! X-treme 9.5 and earlier Help, on Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see https://support.microfocus.com/kb/doc.php?id=7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

Extra! X-treme platform support is based on the product version. Note that Extra! X-treme is a 32-bit application that can run in the 64-bit Windows environments listed below.

Preferred Platforms

9.3

9.3 SP1

9.4

9.5

9.6

Windows 10**

X

X

Windows Server 2019

X

Windows Server 2016

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

*

Windows XP Professional (64-bit)

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

Windows Server 2003 (32- and 64-bit)

X

X

* Extra! X-treme 9.x will install and run on Windows XP 32-bit. In concert with Microsoft’s product support lifecycle (PLC) policies, we no longer provide support for Extra! X-treme 9.4 and higher on Windows XP.

** Windows 10 “Windows as a Service” Support Statement. Extra! X-treme is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. Extra! X-treme is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

*** Windows 7 is no longer supported by Microsoft, but Extra! X-treme 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Supported Virtualization Products

9.3

9.3 SP1

9.4

9.5

9.6

Microsoft App-V

X

X

X

X

X

VMware

X

X

X

X

X

Citrix XenApp 7.x

X

X

X

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Note the following:

  • Using Extra! X-treme in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, or 2008 Remote Desktop (Windows Terminal Services)
    • Extra! X-treme is supported only on Citrix versions currently supported by Citrix at the time of the Extra! release.

Using Extra! Help

Starting with Extra! X-treme 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the Extra! Help Update, an Internet browser (and Internet connection) is required.

To view the legacy Extra! X-treme 9.5 and earlier Help, on Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see https://support.microfocus.com/kb/doc.php?id=7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

Extra! X-treme platform support is based on the product version. Note that Extra! X-treme is a 32-bit application that can run in the 64-bit Windows environments listed below.

Preferred Platforms

9.3

9.3 SP1

9.4

9.5

9.6

Windows 10**

X

X

Windows Server 2019

X

Windows Server 2016

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

*

Windows XP Professional (64-bit)

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

Windows Server 2003 (32- and 64-bit)

X

X

* Extra! X-treme 9.x will install and run on Windows XP 32-bit. In concert with Microsoft’s product support lifecycle (PLC) policies, we no longer provide support for Extra! X-treme 9.4 and higher on Windows XP.

** Windows 10 “Windows as a Service” Support Statement. Extra! X-treme is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. Extra! X-treme is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

*** Windows 7 is no longer supported by Microsoft, but Extra! X-treme 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Supported Virtualization Products

9.3

9.3 SP1

9.4

9.5

9.6

Microsoft App-V

X

X

X

X

X

VMware

X

X

X

X

X

Citrix XenApp 7.x

X

X

X

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Note the following:

  • Using Extra! X-treme in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, or 2008 Remote Desktop (Windows Terminal Services)
    • Extra! X-treme is supported only on Citrix versions currently supported by Citrix at the time of the Extra! release.

Using Extra! Help

Starting with Extra! X-treme 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the Extra! Help Update, an Internet browser (and Internet connection) is required.

To view the legacy Extra! X-treme 9.5 and earlier Help, on Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see https://support.microfocus.com/kb/doc.php?id=7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

Extra! X-treme platform support is based on the product version. Note that Extra! X-treme is a 32-bit application that can run in the 64-bit Windows environments listed below.

Preferred Platforms

9.3

9.3 SP1

9.4

9.5

9.6

Windows 10**

X

X

Windows Server 2019

X

Windows Server 2016

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

*

Windows XP Professional (64-bit)

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

Windows Server 2003 (32- and 64-bit)

X

X

* Extra! X-treme 9.x will install and run on Windows XP 32-bit. In concert with Microsoft’s product support lifecycle (PLC) policies, we no longer provide support for Extra! X-treme 9.4 and higher on Windows XP.

** Windows 10 “Windows as a Service” Support Statement. Extra! X-treme is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. Extra! X-treme is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

*** Windows 7 is no longer supported by Microsoft, but Extra! X-treme 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Supported Virtualization Products

9.3

9.3 SP1

9.4

9.5

9.6

Microsoft App-V

X

X

X

X

X

VMware

X

X

X

X

X

Citrix XenApp 7.x

X

X

X

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Note the following:

  • Using Extra! X-treme in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, or 2008 Remote Desktop (Windows Terminal Services)
    • Extra! X-treme is supported only on Citrix versions currently supported by Citrix at the time of the Extra! release.

Using Extra! Help

Starting with Extra! X-treme 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the Extra! Help Update, an Internet browser (and Internet connection) is required.

To view the legacy Extra! X-treme 9.5 and earlier Help, on Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see https://support.microfocus.com/kb/doc.php?id=7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

Extra! X-treme platform support is based on the product version. Note that Extra! X-treme is a 32-bit application that can run in the 64-bit Windows environments listed below.

Preferred Platforms

9.3

9.3 SP1

9.4

9.5

9.6

Windows 10**

X

X

Windows Server 2019

X

Windows Server 2016

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

*

Windows XP Professional (64-bit)

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

Windows Server 2003 (32- and 64-bit)

X

X

* Extra! X-treme 9.x will install and run on Windows XP 32-bit. In concert with Microsoft’s product support lifecycle (PLC) policies, we no longer provide support for Extra! X-treme 9.4 and higher on Windows XP.

** Windows 10 “Windows as a Service” Support Statement. Extra! X-treme is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. Extra! X-treme is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

*** Windows 7 is no longer supported by Microsoft, but Extra! X-treme 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Supported Virtualization Products

9.3

9.3 SP1

9.4

9.5

9.6

Microsoft App-V

X

X

X

X

X

VMware

X

X

X

X

X

Citrix XenApp 7.x

X

X

X

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Note the following:

  • Using Extra! X-treme in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, or 2008 Remote Desktop (Windows Terminal Services)
    • Extra! X-treme is supported only on Citrix versions currently supported by Citrix at the time of the Extra! release.

Using Extra! Help

Starting with Extra! X-treme 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the Extra! Help Update, an Internet browser (and Internet connection) is required.

To view the legacy Extra! X-treme 9.5 and earlier Help, on Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see https://support.microfocus.com/kb/doc.php?id=7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

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Untitled

Extra! X-treme platform support is based on the product version. Note that Extra! X-treme is a 32-bit application that can run in the 64-bit Windows environments listed below.

Preferred Platforms

9.3

9.3 SP1

9.4

9.5

9.6

Windows 10**

X

X

Windows Server 2019

X

Windows Server 2016

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

*

Windows XP Professional (64-bit)

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

Windows Server 2003 (32- and 64-bit)

X

X

* Extra! X-treme 9.x will install and run on Windows XP 32-bit. In concert with Microsoft’s product support lifecycle (PLC) policies, we no longer provide support for Extra! X-treme 9.4 and higher on Windows XP.

** Windows 10 “Windows as a Service” Support Statement. Extra! X-treme is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. Extra! X-treme is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

*** Windows 7 is no longer supported by Microsoft, but Extra! X-treme 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Supported Virtualization Products

9.3

9.3 SP1

9.4

9.5

9.6

Microsoft App-V

X

X

X

X

X

VMware

X

X

X

X

X

Citrix XenApp 7.x

X

X

X

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Note the following:

  • Using Extra! X-treme in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, or 2008 Remote Desktop (Windows Terminal Services)
    • Extra! X-treme is supported only on Citrix versions currently supported by Citrix at the time of the Extra! release.

Using Extra! Help

Starting with Extra! X-treme 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the Extra! Help Update, an Internet browser (and Internet connection) is required.

To view the legacy Extra! X-treme 9.5 and earlier Help, on Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see https://support.microfocus.com/kb/doc.php?id=7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

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