Error: “The remote session was disconnected because there was no terminal server license server available to provide a license”

Windows 2003 Terminal Servers do not recognize the Windows 2000 Licensing server and the following error occurs:

“The remote session was disconnected because there was no terminal server license server available to provide a license.

User-added image

The following event ids are logged:

Event ID 1004: No Terminal Server licenses available.

Event ID 1011: There are no Terminal Server licenses available.

Users cannot log on to a session using either ICA or RDP.

Background

Microsoft stated that Windows 2003 Server serves the Windows 2003 Terminal Server licensing. In the old licensing scheme, the licensing was on an Active Directory controller but in Windows 2003 this is no longer a requirement.

Refer to Q279561 Microsoft technote to install a Windows 2003 Server and point all Terminal Server users to the installed license.

Note: Windows XP and pre-release client OS requires TS License of 2003. Vista, Windows 7 and later require license from 2008 Terminal Server.

Related:

  • No Related Posts

Untitled

InfoConnect platform support is based on the product version:

Preferred Platforms

9.0

9.1

9.2

9.2 SP1

9.4

9.5

9.6

Windows 10

*

X

X

Windows 8.1 Update 1 Professional – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

X

X

**

Windows XP Professional (64-bit)

X

X

X

Windows 2019

X

Windows 2016

X

X

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

X

X

Windows Server 2003 (64-bit)

X

X

X

X

Windows 2000 SP4

X

Alternative Platforms

Novell ZENWorks App Virtualization (ZAV)

X

Microsoft App-V (formerly SoftGrid)

X

X

X

X

X

X

X

VMware

X

X

X

X

X

X

X

Windows 2003 Server x64 (Citrix/WTS) R1

X

X

X

X

Citrix XenApp 6.5, 7.x

X

X

X

X

X

X

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2003 with Terminal Services

X

X

X

X

Windows Server 2003 with Citrix MetaFrame

X

X

X

X

Windows 2000 Server with Citrix MetaFrame

X

X

* InfoConnect Enterprise Edition 9.4 and earlier is not supported on Windows 10. For organizations moving to Windows 10 in production environments, we recommend upgrading from InfoConnect Enterprise Edition 9.x to InfoConnect Desktop version 16 or 17. Windows 10 “Windows as a Service” Support Statement. InfoConnect is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. InfoConnect is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

** InfoConnect Enterprise Edition 9.4 and earlier will install and run on Windows XP-32 bit. Micro Focus Customer Support does not provide support for InfoConnect Enterprise Edition 9.4 on Windows XP. We do offer an extended support plan option for older product versions and unsupported operating systems. For further information, please see our extended support policy page: https://www.microfocus.com/en-us/support/extended-plus

*** Windows 7 is no longer supported by Microsoft, but InfoConnect 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Note the following:

  • Using InfoConnect in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, 2008 or 2003 Windows Terminal Services
    • InfoConnect is supported only on Citrix versions currently supported by Citrix at the time of the InfoConnect release.
  • ActivClient smart card authentication using PKCS#11 requires ActivClient CAC version 6.2.0.

Using InfoConnect Help

Starting with InfoConnect 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the legacy InfoConnect 9.5 and earlier Help on Windows 8.1, Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see KB 7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

InfoConnect platform support is based on the product version:

Preferred Platforms

9.0

9.1

9.2

9.2 SP1

9.4

9.5

9.6

Windows 10

*

X

X

Windows 8.1 Update 1 Professional – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

X

X

**

Windows XP Professional (64-bit)

X

X

X

Windows 2019

X

Windows 2016

X

X

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

X

X

Windows Server 2003 (64-bit)

X

X

X

X

Windows 2000 SP4

X

Alternative Platforms

Novell ZENWorks App Virtualization (ZAV)

X

Microsoft App-V (formerly SoftGrid)

X

X

X

X

X

X

X

VMware

X

X

X

X

X

X

X

Windows 2003 Server x64 (Citrix/WTS) R1

X

X

X

X

Citrix XenApp 6.5, 7.x

X

X

X

X

X

X

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2003 with Terminal Services

X

X

X

X

Windows Server 2003 with Citrix MetaFrame

X

X

X

X

Windows 2000 Server with Citrix MetaFrame

X

X

* InfoConnect Enterprise Edition 9.4 and earlier is not supported on Windows 10. For organizations moving to Windows 10 in production environments, we recommend upgrading from InfoConnect Enterprise Edition 9.x to InfoConnect Desktop version 16 or 17. Windows 10 “Windows as a Service” Support Statement. InfoConnect is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. InfoConnect is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

** InfoConnect Enterprise Edition 9.4 and earlier will install and run on Windows XP-32 bit. Micro Focus Customer Support does not provide support for InfoConnect Enterprise Edition 9.4 on Windows XP. We do offer an extended support plan option for older product versions and unsupported operating systems. For further information, please see our extended support policy page: https://www.microfocus.com/en-us/support/extended-plus

*** Windows 7 is no longer supported by Microsoft, but InfoConnect 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Note the following:

  • Using InfoConnect in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, 2008 or 2003 Windows Terminal Services
    • InfoConnect is supported only on Citrix versions currently supported by Citrix at the time of the InfoConnect release.
  • ActivClient smart card authentication using PKCS#11 requires ActivClient CAC version 6.2.0.

Using InfoConnect Help

Starting with InfoConnect 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the legacy InfoConnect 9.5 and earlier Help on Windows 8.1, Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see KB 7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

InfoConnect platform support is based on the product version:

Preferred Platforms

9.0

9.1

9.2

9.2 SP1

9.4

9.5

9.6

Windows 10

*

X

X

Windows 8.1 Update 1 Professional – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

X

X

**

Windows XP Professional (64-bit)

X

X

X

Windows 2019

X

Windows 2016

X

X

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

X

X

Windows Server 2003 (64-bit)

X

X

X

X

Windows 2000 SP4

X

Alternative Platforms

Novell ZENWorks App Virtualization (ZAV)

X

Microsoft App-V (formerly SoftGrid)

X

X

X

X

X

X

X

VMware

X

X

X

X

X

X

X

Windows 2003 Server x64 (Citrix/WTS) R1

X

X

X

X

Citrix XenApp 6.5, 7.x

X

X

X

X

X

X

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2003 with Terminal Services

X

X

X

X

Windows Server 2003 with Citrix MetaFrame

X

X

X

X

Windows 2000 Server with Citrix MetaFrame

X

X

* InfoConnect Enterprise Edition 9.4 and earlier is not supported on Windows 10. For organizations moving to Windows 10 in production environments, we recommend upgrading from InfoConnect Enterprise Edition 9.x to InfoConnect Desktop version 16 or 17. Windows 10 “Windows as a Service” Support Statement. InfoConnect is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. InfoConnect is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

** InfoConnect Enterprise Edition 9.4 and earlier will install and run on Windows XP-32 bit. Micro Focus Customer Support does not provide support for InfoConnect Enterprise Edition 9.4 on Windows XP. We do offer an extended support plan option for older product versions and unsupported operating systems. For further information, please see our extended support policy page: https://www.microfocus.com/en-us/support/extended-plus

*** Windows 7 is no longer supported by Microsoft, but InfoConnect 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Note the following:

  • Using InfoConnect in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, 2008 or 2003 Windows Terminal Services
    • InfoConnect is supported only on Citrix versions currently supported by Citrix at the time of the InfoConnect release.
  • ActivClient smart card authentication using PKCS#11 requires ActivClient CAC version 6.2.0.

Using InfoConnect Help

Starting with InfoConnect 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the legacy InfoConnect 9.5 and earlier Help on Windows 8.1, Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see KB 7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

InfoConnect platform support is based on the product version:

Preferred Platforms

9.0

9.1

9.2

9.2 SP1

9.4

9.5

9.6

Windows 10

*

X

X

Windows 8.1 Update 1 Professional – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

X

X

**

Windows XP Professional (64-bit)

X

X

X

Windows 2019

X

Windows 2016

X

X

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

X

X

Windows Server 2003 (64-bit)

X

X

X

X

Windows 2000 SP4

X

Alternative Platforms

Novell ZENWorks App Virtualization (ZAV)

X

Microsoft App-V (formerly SoftGrid)

X

X

X

X

X

X

X

VMware

X

X

X

X

X

X

X

Windows 2003 Server x64 (Citrix/WTS) R1

X

X

X

X

Citrix XenApp 6.5, 7.x

X

X

X

X

X

X

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2003 with Terminal Services

X

X

X

X

Windows Server 2003 with Citrix MetaFrame

X

X

X

X

Windows 2000 Server with Citrix MetaFrame

X

X

* InfoConnect Enterprise Edition 9.4 and earlier is not supported on Windows 10. For organizations moving to Windows 10 in production environments, we recommend upgrading from InfoConnect Enterprise Edition 9.x to InfoConnect Desktop version 16 or 17. Windows 10 “Windows as a Service” Support Statement. InfoConnect is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. InfoConnect is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

** InfoConnect Enterprise Edition 9.4 and earlier will install and run on Windows XP-32 bit. Micro Focus Customer Support does not provide support for InfoConnect Enterprise Edition 9.4 on Windows XP. We do offer an extended support plan option for older product versions and unsupported operating systems. For further information, please see our extended support policy page: https://www.microfocus.com/en-us/support/extended-plus

*** Windows 7 is no longer supported by Microsoft, but InfoConnect 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Note the following:

  • Using InfoConnect in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, 2008 or 2003 Windows Terminal Services
    • InfoConnect is supported only on Citrix versions currently supported by Citrix at the time of the InfoConnect release.
  • ActivClient smart card authentication using PKCS#11 requires ActivClient CAC version 6.2.0.

Using InfoConnect Help

Starting with InfoConnect 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the legacy InfoConnect 9.5 and earlier Help on Windows 8.1, Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see KB 7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

InfoConnect platform support is based on the product version:

Preferred Platforms

9.0

9.1

9.2

9.2 SP1

9.4

9.5

9.6

Windows 10

*

X

X

Windows 8.1 Update 1 Professional – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

X

X

**

Windows XP Professional (64-bit)

X

X

X

Windows 2019

X

Windows 2016

X

X

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

X

X

Windows Server 2003 (64-bit)

X

X

X

X

Windows 2000 SP4

X

Alternative Platforms

Novell ZENWorks App Virtualization (ZAV)

X

Microsoft App-V (formerly SoftGrid)

X

X

X

X

X

X

X

VMware

X

X

X

X

X

X

X

Windows 2003 Server x64 (Citrix/WTS) R1

X

X

X

X

Citrix XenApp 6.5, 7.x

X

X

X

X

X

X

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2003 with Terminal Services

X

X

X

X

Windows Server 2003 with Citrix MetaFrame

X

X

X

X

Windows 2000 Server with Citrix MetaFrame

X

X

* InfoConnect Enterprise Edition 9.4 and earlier is not supported on Windows 10. For organizations moving to Windows 10 in production environments, we recommend upgrading from InfoConnect Enterprise Edition 9.x to InfoConnect Desktop version 16 or 17. Windows 10 “Windows as a Service” Support Statement. InfoConnect is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. InfoConnect is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

** InfoConnect Enterprise Edition 9.4 and earlier will install and run on Windows XP-32 bit. Micro Focus Customer Support does not provide support for InfoConnect Enterprise Edition 9.4 on Windows XP. We do offer an extended support plan option for older product versions and unsupported operating systems. For further information, please see our extended support policy page: https://www.microfocus.com/en-us/support/extended-plus

*** Windows 7 is no longer supported by Microsoft, but InfoConnect 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Note the following:

  • Using InfoConnect in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, 2008 or 2003 Windows Terminal Services
    • InfoConnect is supported only on Citrix versions currently supported by Citrix at the time of the InfoConnect release.
  • ActivClient smart card authentication using PKCS#11 requires ActivClient CAC version 6.2.0.

Using InfoConnect Help

Starting with InfoConnect 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the legacy InfoConnect 9.5 and earlier Help on Windows 8.1, Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see KB 7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

InfoConnect platform support is based on the product version:

Preferred Platforms

9.0

9.1

9.2

9.2 SP1

9.4

9.5

9.6

Windows 10

*

X

X

Windows 8.1 Update 1 Professional – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

X

X

**

Windows XP Professional (64-bit)

X

X

X

Windows 2019

X

Windows 2016

X

X

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

X

X

Windows Server 2003 (64-bit)

X

X

X

X

Windows 2000 SP4

X

Alternative Platforms

Novell ZENWorks App Virtualization (ZAV)

X

Microsoft App-V (formerly SoftGrid)

X

X

X

X

X

X

X

VMware

X

X

X

X

X

X

X

Windows 2003 Server x64 (Citrix/WTS) R1

X

X

X

X

Citrix XenApp 6.5, 7.x

X

X

X

X

X

X

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2003 with Terminal Services

X

X

X

X

Windows Server 2003 with Citrix MetaFrame

X

X

X

X

Windows 2000 Server with Citrix MetaFrame

X

X

* InfoConnect Enterprise Edition 9.4 and earlier is not supported on Windows 10. For organizations moving to Windows 10 in production environments, we recommend upgrading from InfoConnect Enterprise Edition 9.x to InfoConnect Desktop version 16 or 17. Windows 10 “Windows as a Service” Support Statement. InfoConnect is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. InfoConnect is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

** InfoConnect Enterprise Edition 9.4 and earlier will install and run on Windows XP-32 bit. Micro Focus Customer Support does not provide support for InfoConnect Enterprise Edition 9.4 on Windows XP. We do offer an extended support plan option for older product versions and unsupported operating systems. For further information, please see our extended support policy page: https://www.microfocus.com/en-us/support/extended-plus

*** Windows 7 is no longer supported by Microsoft, but InfoConnect 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Note the following:

  • Using InfoConnect in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, 2008 or 2003 Windows Terminal Services
    • InfoConnect is supported only on Citrix versions currently supported by Citrix at the time of the InfoConnect release.
  • ActivClient smart card authentication using PKCS#11 requires ActivClient CAC version 6.2.0.

Using InfoConnect Help

Starting with InfoConnect 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the legacy InfoConnect 9.5 and earlier Help on Windows 8.1, Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see KB 7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

InfoConnect platform support is based on the product version:

Preferred Platforms

9.0

9.1

9.2

9.2 SP1

9.4

9.5

9.6

Windows 10

*

X

X

Windows 8.1 Update 1 Professional – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

X

X

**

Windows XP Professional (64-bit)

X

X

X

Windows 2019

X

Windows 2016

X

X

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

X

X

Windows Server 2003 (64-bit)

X

X

X

X

Windows 2000 SP4

X

Alternative Platforms

Novell ZENWorks App Virtualization (ZAV)

X

Microsoft App-V (formerly SoftGrid)

X

X

X

X

X

X

X

VMware

X

X

X

X

X

X

X

Windows 2003 Server x64 (Citrix/WTS) R1

X

X

X

X

Citrix XenApp 6.5, 7.x

X

X

X

X

X

X

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2003 with Terminal Services

X

X

X

X

Windows Server 2003 with Citrix MetaFrame

X

X

X

X

Windows 2000 Server with Citrix MetaFrame

X

X

* InfoConnect Enterprise Edition 9.4 and earlier is not supported on Windows 10. For organizations moving to Windows 10 in production environments, we recommend upgrading from InfoConnect Enterprise Edition 9.x to InfoConnect Desktop version 16 or 17. Windows 10 “Windows as a Service” Support Statement. InfoConnect is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. InfoConnect is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

** InfoConnect Enterprise Edition 9.4 and earlier will install and run on Windows XP-32 bit. Micro Focus Customer Support does not provide support for InfoConnect Enterprise Edition 9.4 on Windows XP. We do offer an extended support plan option for older product versions and unsupported operating systems. For further information, please see our extended support policy page: https://www.microfocus.com/en-us/support/extended-plus

*** Windows 7 is no longer supported by Microsoft, but InfoConnect 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Note the following:

  • Using InfoConnect in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, 2008 or 2003 Windows Terminal Services
    • InfoConnect is supported only on Citrix versions currently supported by Citrix at the time of the InfoConnect release.
  • ActivClient smart card authentication using PKCS#11 requires ActivClient CAC version 6.2.0.

Using InfoConnect Help

Starting with InfoConnect 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the legacy InfoConnect 9.5 and earlier Help on Windows 8.1, Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see KB 7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

InfoConnect platform support is based on the product version:

Preferred Platforms

9.0

9.1

9.2

9.2 SP1

9.4

9.5

9.6

Windows 10

*

X

X

Windows 8.1 Update 1 Professional – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

X

X

**

Windows XP Professional (64-bit)

X

X

X

Windows 2019

X

Windows 2016

X

X

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

X

X

Windows Server 2003 (64-bit)

X

X

X

X

Windows 2000 SP4

X

Alternative Platforms

Novell ZENWorks App Virtualization (ZAV)

X

Microsoft App-V (formerly SoftGrid)

X

X

X

X

X

X

X

VMware

X

X

X

X

X

X

X

Windows 2003 Server x64 (Citrix/WTS) R1

X

X

X

X

Citrix XenApp 6.5, 7.x

X

X

X

X

X

X

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2003 with Terminal Services

X

X

X

X

Windows Server 2003 with Citrix MetaFrame

X

X

X

X

Windows 2000 Server with Citrix MetaFrame

X

X

* InfoConnect Enterprise Edition 9.4 and earlier is not supported on Windows 10. For organizations moving to Windows 10 in production environments, we recommend upgrading from InfoConnect Enterprise Edition 9.x to InfoConnect Desktop version 16 or 17. Windows 10 “Windows as a Service” Support Statement. InfoConnect is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. InfoConnect is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

** InfoConnect Enterprise Edition 9.4 and earlier will install and run on Windows XP-32 bit. Micro Focus Customer Support does not provide support for InfoConnect Enterprise Edition 9.4 on Windows XP. We do offer an extended support plan option for older product versions and unsupported operating systems. For further information, please see our extended support policy page: https://www.microfocus.com/en-us/support/extended-plus

*** Windows 7 is no longer supported by Microsoft, but InfoConnect 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Note the following:

  • Using InfoConnect in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, 2008 or 2003 Windows Terminal Services
    • InfoConnect is supported only on Citrix versions currently supported by Citrix at the time of the InfoConnect release.
  • ActivClient smart card authentication using PKCS#11 requires ActivClient CAC version 6.2.0.

Using InfoConnect Help

Starting with InfoConnect 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the legacy InfoConnect 9.5 and earlier Help on Windows 8.1, Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see KB 7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts

Untitled

InfoConnect platform support is based on the product version:

Preferred Platforms

9.0

9.1

9.2

9.2 SP1

9.4

9.5

9.6

Windows 10

*

X

X

Windows 8.1 Update 1 Professional – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows 8 – Professional or Enterprise (32- or 64-bit)

X

X

Windows 7 Professional– Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

X

X

***

Windows Vista Business – Enterprise or Ultimate (32- or 64-bit)

X

X

X

X

Windows XP – with SP3 (32-bit)

X

X

X

X

**

Windows XP Professional (64-bit)

X

X

X

Windows 2019

X

Windows 2016

X

X

Windows Server 2012 R1 or R2

X

X

X

X

X

Windows Server 2008 R2 (64-bit)

X

X

X

X

Windows Server 2008 R1 (32- and 64-bit)

X

X

X

X

Windows Server 2003 (64-bit)

X

X

X

X

Windows 2000 SP4

X

Alternative Platforms

Novell ZENWorks App Virtualization (ZAV)

X

Microsoft App-V (formerly SoftGrid)

X

X

X

X

X

X

X

VMware

X

X

X

X

X

X

X

Windows 2003 Server x64 (Citrix/WTS) R1

X

X

X

X

Citrix XenApp 6.5, 7.x

X

X

X

X

X

X

X

Windows Server 2019 with Terminal Services/Remote Desktop Services

X

Windows Server 2016 with Terminal Services/Remote Desktop Services

X

Windows Server 2012 R1/R2 with Terminal Services/Remote Desktop Services

X

X

Windows Server 2008 R1/R2 with Terminal Services/Remote Desktop Services

X

X

X

X

Windows Server 2003 with Terminal Services

X

X

X

X

Windows Server 2003 with Citrix MetaFrame

X

X

X

X

Windows 2000 Server with Citrix MetaFrame

X

X

* InfoConnect Enterprise Edition 9.4 and earlier is not supported on Windows 10. For organizations moving to Windows 10 in production environments, we recommend upgrading from InfoConnect Enterprise Edition 9.x to InfoConnect Desktop version 16 or 17. Windows 10 “Windows as a Service” Support Statement. InfoConnect is supported on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise. InfoConnect is supported on the in-market supported servicing branches (https://technet.microsoft.com/en-us/windows/release-info.aspx ) of Windows 10 including: Current Branch, Current Branch for Business, and Long-Term Servicing branches.

** InfoConnect Enterprise Edition 9.4 and earlier will install and run on Windows XP-32 bit. Micro Focus Customer Support does not provide support for InfoConnect Enterprise Edition 9.4 on Windows XP. We do offer an extended support plan option for older product versions and unsupported operating systems. For further information, please see our extended support policy page: https://www.microfocus.com/en-us/support/extended-plus

*** Windows 7 is no longer supported by Microsoft, but InfoConnect 9.6 should work on Windows 7. Micro Focus provides Customer Support to maintained customers on Micro Focus client desktop products that are being run on supported operating systems and meet the criteria in the Product Support Lifecycle. If an issue does occur on Windows 7, Micro Focus Customer Support will work to isolate the cause of the problem and may ask you to duplicate the issue in a currently supported operating system environment. If we believe that the cause of the problem is in the hardware or operating system layer of the environment and does not occur outside the environment, we may direct you to your operating system vendor for technical support.

Note the following:

  • Using InfoConnect in multi-user mode requires one of the following applications (and adherence to the terms of the license agreement):
    • Windows Server 2019, 2016, 2012, 2008 or 2003 Windows Terminal Services
    • InfoConnect is supported only on Citrix versions currently supported by Citrix at the time of the InfoConnect release.
  • ActivClient smart card authentication using PKCS#11 requires ActivClient CAC version 6.2.0.

Using InfoConnect Help

Starting with InfoConnect 9.6, the Help files which ship with the product have been converted to HTML format, and will now launch in an Internet Browser window.

To view the legacy InfoConnect 9.5 and earlier Help on Windows 8.1, Windows 8, Windows 7, Windows Vista, or Windows Server 2008, you must install the Windows Help program (WinHlp32.exe), which is available for download from the Microsoft web site. For more information, see KB 7021283. Note: Beginning with Windows Server 2012, WinHlp32.exe is not available, so legacy Help is not supported.

Related:

  • No Related Posts