ShareFile : offline file update doesn't work

This is the expected behavior when phone is in Online Mode:

When the phone is in Online, connected to internet:

1. Make the file available offline

2. Edit and save. The delta <difference> is cached/saved locally on phone < not updated at ShareFile server until the upload queue is completed>

3. When you try to open it again, the it tries to get the version from ShareFile server <which is not updated yet with delta, until the upload queue is completed> and not a local copy. This is because the phone is online on network/connect to internet.

4. Once the upload is completed in queue <which takes some seconds>, you have latest version of the file.

When phone is offline mode < airplane mode >

1. Make it available offline

2. Edit and save. The delta <difference> is cached/saved locally < not updated at ShareFile server as the phone is in offline mode>

3. When you try to open it again, the it tries to get the version from local cache <which is updated with delta> a local copy.

4. You have latest version of the file in offline mode.


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Director Error- “Cannot retrieve data” while Retreving User Connections on the Director

Note : Before following the steps, make sure you have a backup of the database.

1) Remove the line with ‘00000000-0000-0000-0000-000000000000’ value in the table MonitorData.DesktopGroup on the database. This line is the first one.

To do so :

>>Go into the DBTablesMonitorData.DesktopGroup, right click, edit top 200 rows.

>>Try selecting the row on the left so everything is highlighted. Right click on it and delete row

2) Restart monitor service on both controller

3) Log in back to Director

Related Links :


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ShareFile Medical Image Viewer

Medical content can be uploaded via the ShareFile web app or via the ShareFile Medical Uploader.

Once uploaded, files can be previewed using the ShareFile Medical Image Viewer.


While the ShareFile Medical UploaderTool is available to all accounts, the Medical Image Viewer feature is only available for select ShareFile for Healthcare plans. Please contact a sales representative if you are interested in adding this feature to your account.

Article Contents


Browser Requirements for Viewing See Browsers Compatible with ShareFile.
Medical Uploader Tool Requirements
  • Windows 7 or later
  • OSX 10.9 or later
  • The latest version of Java

Uploading Medical Content

You can upload your medical content in the ShareFile web app, or via the ShareFile Medical Uploader tool. For information on installing and using the uploader tool, skip to the following section of this article.

Whether you are uploading in the web app or responding to a Request a File message, you will view the Medical Uploader menu.

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Drag your medical content into the indicated area, or use the Browse Files button to locate the medical content on your computer or server and select it for upload.

Keep in mind that most medical files and studies may consist of many individual files. To view files fully, make sure you select all of the files for upload. Once you have selected all of your files, click the Upload button to begin uploading.

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Important: Your medical content files will be uploaded one at a time. Please do not close your browser window or navigate away from your ShareFile account, as this may cause the upload to stop. Upload speeds will depend on your internet connection speed.

If you are responding to a Request a File link (not a regular user on the ShareFile account), then once the upload is complete your job is done!

Viewing Medical Content with the ShareFile Medical Image Viewer

Once your medical content has been uploaded, all associated medical files will be collected into a “Study Bundle” file. (Note: if your account has a very large amount of DCM files (and no study bundle), try refreshing your browser to view them as a single bundle.)

If you cannot preview or do not have a magnifying glass icon, please allow some time for medical content previews to be generated after your files have been uploaded.

You can switch your web app display to metadata view using the button shown below. This will provide more information for your medical content.

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Click a medical bundle (or the magnifying glass icon) to access it in the medical viewer. The viewer will open in a separate tab or window.

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Using the Medical Image Viewer

The Medical Image Viewer provides users with study details, markup options, and the ability to download content locally or to your ShareFile account.

Scroll Through Images

You can click and drag your mouse across the image to scroll through the series of medical images. You can also click and drag the button located at the bottom of your image across the progress bar, or skip to a specific image number. Use the overflow options on the right side of the progress bar to access Sync, Loop, and Metadata actions.

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Study Details Pane

The Study Details pane on the left provides detailed information on your study, including patient information and referring physician. Additional series are also displayed.

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Modifying or Marking Up Your Image

You can use the toolbar at the top of the screen to take various actions.

You can adjust the image width and level (WW or WL) using the button at the top of the screen. Click the WW/WL button and then click-and-drag your cursor to adjust the light levels of your image. To return to the default light level, click the Undo button. You may also drag or zoom your image.

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Use the Measure/Draw button to add lines, angles, and other aspects to your image.

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Download Your Image

Click the Download button to view the download pane. Here, you can configure capture options (With or without markup) and select a download location (ShareFile or your local desktop location). You may save your image as a PNG, JPEG, or PDF file.

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Using the ShareFile Medical Uploader

You can download the Medical Uploader from the Apps section of your ShareFile account, or the Upload menu.

Download and run the installation file to install the tool.

Once installed, launch the Medical Uploader from your desktop or from its location in your Start menu.

The first time you launch the uploader tool, you will be prompted to log in to your ShareFile account or paste the URL that was sent to you.

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Log In to Account

If signing into your ShareFile account, you will be prompted to configure a PIN code for enhanced security. Whenever you launch the uploader tool in the future, you will be prompted for your PIN code.

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When signing into your ShareFile account, you will be prompted to select a folder location in your account to serve as the Upload Destination. This is where files you upload with the medical uploader will be stored. You can change this destination later if necessary.

Paste URL

If you are pasting a URL that was forwarded to you by someone else, right-click paste the URL into the field, or use the CTRL+V keyboard shortcut to paste the URL.

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Using Medical Uploader – Upload Methods

Once you have signed in using one of the above methods, you will be at the main Uploader Tool menu. From here, you can select how you want to upload medical content.

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Upload from Hard Drive

Use this option to upload medical files from a local folder location where the Uploader Tool is currently installed, such as your computer or hard drive.

Click the Browse button to locate the medical content on your local device. You can select all individual DCM files, or choose the folder where they are contained.

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Once selected, the files will be scanned and organized in the Study List menu. File and patient information will be displayed in the column on the right. Once your files have been scanned, click the Upload button to begin uploading them to your account. A progress bar will indicate your upload status.

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Upload from CD

Use this option to upload medical files from a CD or disk containing medical content. Once you have chosen the CD option, the app will begin looking for a disk to scan. Insert the disk into your device.

Once the app has located the disk, it will automatically scan and display the medical files contained within. Click the Upload button.

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Note: If Windows launches a separate Auto-run window asking you what you wish to do with the disk, please close the window.

Upload via DICOM Push

Use this option to upload medical files from a DICOM client or PACS system. When selecting the DICOM option, you will be given IP and Port information that will be requiredfor adding a node in your DICOM client or PACS.

Steps to add a node may vary depending upon your system.

Click here to view a DICOM Push Setup Guide based on Osirix Lite.

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Once the node has been added to your system, use your system to send the image(s) to the newly created node.

If configured correctly, the image will appear in the Uploader Tool status screen.

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Embed an Online Form

To generate the HTML code needed to embed your Online Form, select the Online Form you wish to embed and click the Share tab in the grey menu to access the sharing options. These options are also presented as soon as you create a new Online Form.

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Next, click Embed in Your Website. You can then designate the pixel height of the iframe that will display the document. Available heights are 400, 500, 600, 700 and 800 pixels. The width of every Online Form is set to 706 pixels and can not be adjusted. After the height is set, you have the option to designate a redirect URL to which the Signer will be taken after signing a copy of the Online Form (e.g. a different page on your website). Please note that the redirect location will not work if the Validate Signer Email feature is also enabled.

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Finally, click Generate Embed Code, a box will appear with the HTML code for your Online Form, and you can copy and paste the code into your website.

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RightSignature Error “Document Limit Reached” (RS4)

The purpose of this message is to inform the user that they have crossed the threshold for the number of documents their license provides.

RightSignature 4 accounts provide 100 documents per month per user. A 5 user RightSignature 4 account will have a maximum monthly document quota of 500 documents.

An individual user is not capped at 100 documents; they can send more by clicking the “X” in the top right of the browser window to bypass the message, however as they continue to send more documents the remaining users on the account will no longer have their fair share of 100 documents each.

If you receive this error after verifying that you have sufficient licenses, attempt the same action in an alternate web browser. If the message still displays in the alternate browser, please reach out to support for assistance.


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