Dell EMC Unity: How to use service logs to view customer array information in HTML GUI Format

Article Number: 487082 Article Version: 3 Article Type: How To

Unity Family

To find information on the array via diagnostic files, do the following:

1. Download Diagnostic Files

2. Use Winzip or file extraction software of your choice to extract files to desired location

3. Highlight spa.service_dc.tgz and spb.service_dc.tgz and extract these logs to a location of your choice

4. Navigate to spa or spb folder—-> cmd_outputs —-> svc_data

5. There will be a zip file in svc_data (20990721_XXXXXX_APMXXXXXXXXXXX_EMC-UEM-Telemetry.tar.gz)

6. The files that are listed will all have the same naming convention. This will show as Year-Month-Day_XXXXX_APMXXXXXXXXXXX ex: (20160721_XXXXX_APM0012345678)

7. Extract the XXXXXXXXXXXXXX_EMC-UEM-Telemetry.tar.gz to a folder of your choice. There you will find a .html file i.e


After opening the HTML file, you will be able to maneuver between tabs to view configurations, errors, alerts, etc


7022870: How to identify a Compound session document in Reflection or InfoConnect Desktop

Method #1:

1. Open the Host session file (*.RD3X, *.RD5X, *.RDOX, etc.) with the WinZip or 7-Zip application.

2. Find the settings.xml file in the documentssettings folder.

3. Open this file in Internet Explorer.

4. Search for the following lines:

<Item name=”CompoundSession” type=”System.Boolean”>



Method #2:

1. Save a copy of the Host session file (*.RD3X, *.RD5X, *.RDOX, etc.) with a *.ZIP extension.

2. From Windows Explorer, double click on the file to open in the Windows compressed file viewer.

3. Navigate to the documentssettings folder inside the file.

4. Double click on the settings.xml file to open it in the Windows XML viewer (Internet Explorer).

5. Search for the following lines:

<Item name=”CompoundSession” type=”System.Boolean”>



Possible Values:

true = Compound Session Document

false = Regular Session Document


WSS Block executables into zip file

I need a solution

Hello everyone

I need you help, in my portal of WSS I do a rule to block all executable files *.exe, according this KB

The rule work fine, but if the file *.exe is compress in file *.zip don´t work

Any idea of ​​why it does not work like that?


Andres Garcia



Secure Mail: How to edit the MDX file for enabling/disabling the hidden policy.

Following are the steps for enabling/disabling Android hidden MDX policy:(Please take a backup of the .MDX file prior to making any changes)

1. Rename the .mdx file that you have to a .zip file

2. Unzip it, open the policy_metadata.xml file and look for the policy, here we take “Auto_Populate_username_title” as an example.

3. Change the PolicyHidden tag to true or false.

User-added image

4. Now, select all the files in the folder that has xml and apk tag, along with various properties files, and compress them (To compress we will have to go inside the folder, select all the files -> send to -> Compressed ).

5. Rename the compressed .zip file to a .mdx file

6. Upload this mdx file on your environment

XenMobile How Do I


UCD version import from artifactory adding artifactId+version parent directory

I am importing a component version to UCD from a zip file in artifactory, the UCD component is configured to unzip the archive file in the basic settings.

When viewing the component version in UCD after the import, i find that a parent directory named [artifactId].[version], which happens to also match the name of the zip file in artifactory, has been added to the archive contents in UCD. Is there a way for me to configure the import process to not add this parent directory to the UCD component version’s path?


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