Author: Symantec Community

How to upgrade hardware diag ?

Symantec Community Leave a comment
I need a solution

i have tried to upgrade version of hardware diag but don’t have cli cmd following from guide please recommend

on my appliance don’t have CLI same below  when i access to conf t  don’t have diag upgrade path cmd

Blue Coat ASG-S400>enable
  Enable Password:
 Blue Coat ASG-S400#conf t
  Enter configuration commands, one per line.  End with CTRL-Z.
 Blue Coat ASG-S400#(config)diag-upgrade-path https://internalwebserver/s400-3_1_2_1-diag.bcsi
    ok
 Blue Coat ASG-S400#(config)exit
 Blue Coat ASG-S400#load diag-upgrade
    Downloading from “https://internalwebserver/s400-3_1_2_1-diag.bcsi”
    .
    Installing…100%
    The new diagnostic software has been successfully downloaded.
    From enable mode use “restart upgrade” to install the new diagnostic software.
 Blue Coat ASG-S400#restart upgrade

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File reader Warning for Nework prevent for web (ContentExtractorTimeoutException)

Symantec Community Leave a comment
I need a solution

Hi,

I am getting this warning when i try to upload big files more than 10 mb, no issue when the size is less than 10 mb.

WARNING: [6756] Failed to get data from the client., Exception thrown from : ServerShmChannelImpl.cpp(202) FilterTextExtractor.cpp 116
13 févr. 2020 12:01:03 com.vontu.cracker.TextExtractionDelegate getTextForFile
WARNING: Error encountered during content extraction for type [doc].
com.vontu.cracker.ContentExtractorTimeoutException: TimeoutException occured
    at com.vontu.cracker.jni.NativeTextExtractor.filterText(NativeTextExtractor.java:51)
    at com.vontu.cracker.NativeTextExtractorAdapter.filterText(NativeTextExtractorAdapter.java:40)
    at com.vontu.cracker.TextExtractionDelegate.getTextForFile(TextExtractionDelegate.java:63)
    at com.vontu.messaging.chain.ComponentQueueProcessor.getTextForComponent(ComponentQueueProcessor.java:531)
    at com.vontu.messaging.chain.ComponentQueueProcessor.processBinaryComponent(ComponentQueueProcessor.java:397)
    at com.vontu.messaging.chain.ComponentQueueProcessor.processMessageComponents(ComponentQueueProcessor.java:125)
    at com.vontu.messaging.chain.MessageContentExtractor.processMessage(MessageContentExtractor.java:184)
    at com.vontu.messaging.chain.MessageContentExtractor.processMessage(MessageContentExtractor.java:165)
    at com.vontu.messaging.chain.MessageChain.processMessage(MessageChain.java:194)
    at com.vontu.messaging.chain.MessageChain.run(MessageChain.java:118)
    at java.lang.Thread.run(Thread.java:748)
13 févr. 2020 12:01:03 com.vontu.icap.RequestProcessor handleInductorException
WARNING: On ICAP connection ID=1316 unrecoverable error: Error sending approval. Closing this connection.

and also on the web when i upload i am getting “an icap error was encountered while handling the request”

Can somebody help if they encounter this issue?

Regards

Satyajeet Anand

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Symantec IP Reputation

Symantec Community Leave a comment
I do not need a solution (just sharing information)

Dear All,

Our server (5.39.76.224) has suddenly been tagged with bad reputation preventing us from connecting with several customers and therefore directly impacting our business.

After trying several times to use the Symantec IP Reputation Investigation page (https://ipremoval.sms.symantec.com/ipr/remove) without any outcome, feedback or results (is such page really doing something?) I finally decided to register and create this post and see if it is more successful.

As  already reported by many other one´s in this forum, Symantec is the only entity assigning a bad reputation to our server by indicating that this host as been observed sending spam but without providing any evidences of such statement. We don´t even use mailing lists.

It is also rather confusing that we cannot even reply back to customers willing to send us their messages; in most systems this would automatically lead into a “white listing” situation.

A simple search on this subject in the Symantec forum return over 800 entries, is this not an indication that perhaps the methodology should be revisited?

I´m looking forward for your feedback and solutions.

Regards:

Eric

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Autoupgrade to newest version – unprotected until restart?

Symantec Community Leave a comment
I need a solution

Hi everyone,

i need an answer to an important question. I want to rollout the new version with autoupgrade but without forcing a restart.

Is the client unprotected until the restart? If so i have to force it and communicate about it.

Most employees are on the road with customers and cannot have a popup within a presentation or workshop.

I could not find the information here: https://support.symantec.com/us/en/article.howto80780.html

Best regards

Stephan

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How to resolve file reputation alerts

Symantec Community Leave a comment
I need a solution

Hello ,

We get file reputation alert from couple of servers with the following information “Reputation check for unproven files failed because of network errors for the last 3 days” .Please note that those servers are hosted on Amazon Cloud and we didn’t get any such alert from the servers hosted in office network .Could you please share your thoughts .

Thanks

Sujith

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Need to help on opening Administrator Daily Summary Report

Symantec Community Leave a comment
I need a solution

Hello,

We usually get Administrator Daily Summary Report from our SEPM servers. But we have noticed one thing that from 14 version onwards we are unable to go through the fields of the Administrator Daily Summary Report. We have tried in almost all browsers (IE,Edge,Chrome and Firefox) and the report is opening but we are unable go through the fields .Especially unable to expand any fields inside .Could you please share your thoughts .Please find the attachments for more details .

Thanks

Sujith

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Few of the SEP clients are out of date /not getting virus definitions

Symantec Community Leave a comment
I need a solution

Hello ,

We use SEPM 14 version to manage our clients. Most of the time 99% SEP clients are up to date with virus definitions. But every time we get an email stating few of the client are out of date and those clients are random .Even though those clients are showing connected to SEPM with green icon .We usually use  smc -stop and -start for some case it may work else we need to reboot the server .In order to avoid reboot we use the Intelligent Updater files  and resolve the problem .Do you have any idea why  few  of the clients failing to  download the virus definitions.Those clients were  downloading /updating definitions from SEPM without any problem .Can anyone share your experiences .

Thanks

Sujith

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