A search of support.emc.com for
“File index could not be obtained due to” “Unable to get direntry”
I got a single result
“NetWorker Error reported “File index could not be obtained due to <Unable to get direntry for directory> ” for specific Windows drive/s after upgrade to NetWorker 8″
URL: < https://support.emc.com/kb/479456 >
“There are currently two workarounds, the first of which is documented in the Command Line Reference Guide:
1) Save command entry text:
path: File index could not be obtained due to <reason>. Contents of this directory may not be properly backed up. There was an error in retrieving an on-line file index record for the path with renamed directory support. Run nsrck (1m) and turn off the “Backup renamed directories” attribute in Client resource ( see nsr_client(5) ) to re-run the group if the problem persists.
2) The second workaround allows you to keep the backup renamed directories option on the client definition if this is important to you for your environment:
Amending the existing directive from
+skip: *.*
to
+skip: .
resolves the issue.
####
COMMANDS ON WINDOWS FAILING WITH 0x5
####
From KA 456382 — 82374:nsrck: Unable to acquire lock for RAP database retrieve: Access is denied — URL: < https://support.emc.com/kb/456382 > notes,
“When running any NetWorker command from the Windows CMD prompt that requires administrator privileges, the “Run as administrator” was not selected.”
Additional information can be found in 420922 URL: < https://support.emc.com/kb/420922 >