instance status show ‘refreshfailed’ in SteamsStudio

the streams server version is 4.2.1.1; version of streamstudio is the same.
streamstudio connect to remote server behind the firewall. the computer which streamstudio installed can only access the port 8443/9775/10001-10010 of the server where streams installed.
streamsstudio connect to the domain successfully and can develop and build the application, it shows ‘connected’. but the instance status was ‘RefreshFailed’. so submitjob could not succeed.
I wonder its because the network limit. so the question is what ports need I open to get streamstudio work normally such as connect to instance , submitjob, show instance graph, view stream data

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