SSO doesn’t work opening the snoop test page

We have configured Single Sign-On (SSO) in an ECM deployment that contains Content Navigator.

SSO is currently working but not as expected. This is the behavior:
– active directory user logs on to windows
– AD user opens a browser and navigates to the Content Navigator using the FQDN
– user is prompted to enter the username and password (SSO doesn’t work)
– user opens the snoop page (it opens successfully)
– user opens the Content Navigator page again using the FQDN http://CN_FQDN:9080/navigator (page opens successfully without the need to enter any credentials)

In brief, SSO doesn’t work without the snoop test and there are no logs in SystemOut.log

Any suggestions?


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