Cannot create redistributable Windows installation package

I need a solution

Our desktop guy was setting up a new laptop for a user and received the following error with the latest package release. The laptop is a new HP running Windows 10 with Windows updates applied and on the clients domain. Logging in as either the user with admin rights or the domain admin produced the same error. We have 15 licenses available so it was not a license issue. We ended up using a package that was a month old and were able to install Symantec Cloud. We then ran live update to update the agent. Any ideas as to what may have caused this and possibly a fix moving forward would be appreciated. We get these setups on a regular basis and this is the first one we had this particular issue with. 

“You cannot create redistributable Windows installation package because your subscription does not entitle you for the same”



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