Email not delivered in time or expired

I do not need a solution (just sharing information)

Hi,

I have an on going problem recieving emails from a client, this has really been an issue for at least 6months

Sometime they dont get there at all or sometime 1 week later.

I’ve done a search for my clients MX record and they are using messagelabs.com

Who can I contact for help, I tried sending an email with the ip address and bounce back details but the support email doesnt work anymore.

I can’t open a ticket because I’m not a symantec client.

Thanks in advance.

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