ICT – DLP have problems with ICT tags

I need a solution

Hi all,

We have Symantec ICT and DLP working together.

We just have a rule in DLP to work with ICT. The rule was created to block all documents classified as “Internal” to send to a external domain.

Is a simple rule.

Problem:
When we have just one external domain in the “recipient”, the e-mail or document is blocked to moving by e-mail, web or removible storage. But when we have a external domain and internal domain together in the “recipient”, the e-mail or documents not is blocked by prevents. Emails with “Internal” tagging is passing by Prevents.

Samebody have this problem?

Tks!

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