New – Error 8504, 104

I need a solution

Just started receiving this error today.

Norton 360 (from Comcast) will not load, gives the “Norton Security Suite has encountered an error: 8504, 104 and gives no options to proceed further.

I tried in Safe Mode, no luck there.

I resorted to a Restore Point prior to the error, no luck there.

Norton will not uninstall through the Control Point.

Nortin will not reinstall through the Download Manager, no error, just says I have it already installed and will not unistall prior version.

I downloaded the Symantec Diagnostic Tool which throws a number of errors:

  Remote Registry Service needs attention

  TCP port 139 is not open

   TCP port 445 is not open

   Administrator account does not have a password (it does)

  Your operatnig system version (Windows 10 Professional 64 bit) is not supported

Any thoughts?




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