PGP Server – primary SMTP issue

I need a solution


We are using Symtantec Encryption Server ver. 3.3.2 (build 15238).

We have strange issue with some users how have multiple SMTP email address setup in their “reply address” settings. All of them have mailboxes on MS Exchange 2013.

When we are adding new internal user’s equipped with internal user’s key with primary SMTP email address setup on his Exchange mailbox, we can see that due to unknown reason Enryption Server is omitting this entry and selects secondary or third email address from list. Sometimes we can see that there are not all email addresses defined on user’s mailbox in ECP console as Symantec Encryption Server console shows only 1-2 email address from list intstead of 4-5 entries.

Kindly please for help!

Best regards,




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