Previously Whitelisted Devices now being blocked

I need a solution

We currently are using SEP 15 (hybrid with clients on 14.2).

Our policy blocks all access to the USB Class 36fc9e60-c465-11cf-8056-444553540000.

We’ve been carving out exceptions as needed and one of those of those devices in question is a vendor specific secure thumb drive.

Through initial testing I realized that allowing:


didn’t do the trick and I needed to whitelist the parent device which was


This worked fine for months and then on October 9th these devices (along with clickshare and some others) began being blocked again despite nothing having changed. The policy has been through a few new versions, but the whitelisting of those devices hasn’t changed. No method of whitelisting I’ve tried seems to do the trick anymore so I’m not sure what I’m missing.

Any help or guidance would be appreciated.




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