[SEP]Install Rollbank, SEP_INST.LOG Display “RunSymEFAQuery: exitCode converted from HRESULT: 13”

I need a solution

Hello Everyone

1# Have any one have the same issue. SEP_INST.LOG Display Return Value 3 is …

MSI (s) (44:D8) [15:57:43:743]: Invoking remote custom action. DLL: C:WindowsInstallerMSIC795.tmp, Entrypoint: RunSymEFAQuery
動作開始 15:57:43: RunSymEFAQuery。
RunSymEFAQuery: cmdline: “C:TEMPNTPCSEPMSI64Program FilesSymantecNameVersionBinEFAInst.exe” “Symantec Endpoint Protection 14.2.3332.1000” /query
RunSymEFAQuery: exitCode converted from HRESULT: 13
RunSymEFAQuery: The SymEFA installer query had an unexpected exit code. The current installation will fail and rollback!
CustomAction RunSymEFAQuery returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (44:94) [15:57:44:292]: Machine policy value ‘DisableRollback’ is 0
MSI (s) (44:94) [15:57:44:292]: Note: 1: 1402 2: HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionInstallerRollbackScripts 3: 2 
動作結束 15:57:44: RunSymEFAQuery。傳回值 3。

I have create CASE, but chine support tell me don’t know this error code detail….

Thanks

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