SEPM intermittently unresponsive

I need a solution

I upgraded to SEPM version 14.0.2349.0100 earlier this week. Since then I’m getting frequent episodes of unresponsiveness where the SEPM GUI does not respond to anything I click on. If I run Task Manager during this period I can see two Processes called “SemSvc” running without any reported issues, the system performance is ok (plenty of CPU usage available, and 1.2GB available RAM) and I can even minimize the SEPM Window and move it around so it’s not like it’s completey bombed out like you usually see with Windows applicaitons hanging.  I’ve found that if I wait it out, I will usually get control back again, sometimes after a couple of minutes, other times I may have to wait half an hour. Inbetween these episodes, SEPM runs perfectly well, no slow down at all.

System details: Windows Server 2008 R2 64-bit SP1 running on a Dell Power Edge 1950 server (Intel Xeon E5320 1.86GHz, 4 GB RAM).

I have run the Symantec Diagnostic Tool during one of these unresponsive periods. It did report a couple of things as per screen shot below, but since there are still resources available I don’t believe this is the cause.

Needless to say, this is making it extremely difficult to use.  Any ideas?




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