ADM and Director Intergration missing Network HDX data: Error “No details are available” or blank page

Running Citrix ADM 13.0 (latest) and attempting to integrated the network function into our Citrix Director 1912.

Attempted to use both HTTP and HTTPS.

WIth HTTP the network tab on director is blank.

With HTTPS it say no details are available.

The following guide was used: https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/director/hdx-insight.html

Using HTTPS ::

Using HTTPS

Network capture trace shows Director Servers sends a FIN and interrupt TLS Handshake with ADM Server.

TLS flow Request from ADM Server

==========================

Transport Layer Security

TLSv1.2 Record Layer: Handshake Protocol: New Session Ticket

Content Type: Handshake (22)

Version: TLS 1.2 (0x0303)

Length: 170

Handshake Protocol: New Session Ticket

TLSv1.2 Record Layer: Change Cipher Spec Protocol: Change Cipher Spec

Content Type: Change Cipher Spec (20)

Version: TLS 1.2 (0x0303)

Length: 1

Change Cipher Spec Message

TLSv1.2 Record Layer: Handshake Protocol: Encrypted Handshake Message

Content Type: Handshake (22)

Version: TLS 1.2 (0x0303)

Length: 96

Handshake Protocol: Encrypted Handshake Message

Response TLS from Director Server

==========================

Transmission Control Protocol, Src Port: 52282, Dst Port: 443, Seq: 342, Ack: 4300, Len: 0

Source Port: 52282

Destination Port: 443

[Stream index: 0]

[TCP Segment Len: 0]

Sequence Number: 342 (relative sequence number)

Sequence Number (raw): 1163837986

[Next Sequence Number: 343 (relative sequence number)]

Acknowledgment Number: 4300 (relative ack number)

Acknowledgment number (raw): 1444382645

0101 …. = Header Length: 20 bytes (5)

Flags: 0x011 (FIN, ACK)

Window: 512

[Calculated window size: 131072]

[Window size scaling factor: 256]

Checksum: 0xb928 [unverified]

[Checksum Status: Unverified]

Urgent Pointer: 0

[SEQ/ACK analysis]

[Timestamps]

When using HTTP :: Browser shows a blank page, no errors or details.

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